HotelsOne Reviews

Good Service and good price.

I, as many others, did not pay adequate attention and thought I was on the actual hotel site and not a third party.
I had a sleepless night pondering if my reservation was actually booked, but it turned out it was. I did not save any money using it, and completely restricted my options because the whole amount is paid up front and not refunded. The purpose of my post is to put others at ease who have used it inadvertently, and fear fraud. It is not fraud. However, if you use it you will have no flexibility in changing anything. Well, you can change, but don't expect reimbursement.

Booked by phone because site was too buggy. Never got confirmation. Called 5 times, cut off twice mid call. Three times I was assured an emailed confirmation would be sent. Finally customer service person hand inputted confirmation and I stayed on the phone until I got it.
After hanging up, I scrolled down and saw that the charges were in US currency despite being quoted in Canadian funds and using my Cdn Visa card. Called back...AGAIN.
I have used hotels.com. super service. This is where I thought i was going....these tricksters pop in place of your search. There is no reason to use this service, not with hotels, kayak and trivago out there. Better yet call the hotel directly. They pay a commission to these guys, and therefore you can swing a better deal through upgrade or breakfast included if they don't want to undercut the web sites that do a lot of their bookings....

fast & easy to book hotel room :-)

I needed 1 room for 2 nights , one on the 29th of September and one on the 4th of October. I booked my first room with no problem. The problem started when I tried to book my second room.Their computer kept changing my date from 10/4 back to 9/29. After many tries , I thought I had successfully booked but when I got my confirmation the computer had reverted back to 9/29. Now I had 2 rooms on the 29 and none on 10/4. I called and tried to get through to customer service but there is no one to talk to , just a computer.I repeatedly requested to speak with an agent. all I got was a goodbye from the computer. Stay away from this website! They steal your money!

Cracks in the walls. Hallway was disgusting with spackling all over the carpet. Found a sock left from previous patron on the floor of our room. Afraid to stay for free breakfast as to the conditions.

Don't use this HotelsOne .. the worst experience ever.

They refuse to return the money even though knowing the situation we have to lived during Hurricane Dorian .. since we have to left the hotels 2 days early

Queen Mary is a great place to stay if you love history. Authentic, one of a kind, floating museum. Original details and so much on board to explore. Grab some food on board, then enjoy a fabulous cocktail on the Observation Bar (beautiful Deco Bar), then grab a drink to go and explore the ship from stern to bow. This is not luxurious by any current standard, so if that’s your thing, go to Vegas. But if you love history and want to stay aboard what was once a luxury liner, with its unique beauty and storied (some say haunted) hallways and salons (with original murals and art and deco appointments), then do not pass this up!

Quick and easy booking experience for lodging.

Lovely and friendly hotel. Convenient to all local shops.

Confirmed 3 people during booking, room was for two and hotelsone did nothing about it. We had to pay the extra cost, frustrating and ridiculous situation at the start of an otherwise smooth holiday. Cost me more than if I'd booked 2 rooms in same hotel through different website.

Customer service reasonably polite but admitted they misrepresented the rooms, and ultimately not helpful and not willing to support.

First and last time using them.

Very clean, very comfortable, very friendly staffs and massage sous la pluie was sensational at the AmericaSpa.
Good food! Peaceful stay! Great location!

Good and clear site, easy to access. Would have been good to have options for breakfast and dinner, though. No doubt I will be able to address these at check in.

Carolyn S.

I booked 2 rooms through HotelsOne for the Gettysburg Hotel on 7/24/2019 at 910am for the following year 7/25/2020 to attend a wedding near by. I realize their policy is NO REFUNDS however I called back within 10 minutes of placing the reservation to cancel ONLY because I wasn't aware that another family member had placed reservations at another hotel closer to the venue. I booked 2 rooms for 2 nights for a total of $649.89. There is no reason why they cannot make an exception for this innocent error. The reservation is for a YEAR out, it's not like they won't be able to book the room. Now I could understand if I had made my reservation for this month or sooner but it is a year from now. Never have I ever heard of any hotel having this kind of policy for a reservation made a year in advance!! DO NOT BOOK THRU HotelsOne or with Gettysburg Hotel because Gettysburg Hotel is aware of this policy & agree to these terms.

I was trying to cancel 2 nights and two rooms at a hotel in Guadalajara, Mex in Feb 2020.
Warning U, if you try to change or cancel a reservation, it takes for ever as their system is down most of the time like 80% per day so they send U a generic e-mail saying sorry but our system in down and next day you might get an answer asking you again to send a memo to them to reconfirm your demand or changes and you are lucky if you get a real answer if not AGAIN the generic message our system is down at the moment!? What is this in 2019. So you get caught in a loop; after more than a week of this ridiculous game of Not Being Efficient at all, they finally put their act together to tell me it's cancelled now so lets see as they says it could take few days to get my credit back, crossing my fingers!

Great location with a nice view from the porch. Super clean. Breakfast is good and a lot to choose from.
Close to good restaurant.
Staircase to the second story room are hard to manoeuvre for an elderly

What a great website. It so easy to reserve here. 8119940

This hotel offers a treasure for many travelers. The space is large: we had a separate bedroom, a full kitchen and had a balcony right on a lagoon. The size of the space limited the available maid service during our extended stay, but the rooms were clean. The structure is older, but the grounds were well maintained. The staff was courteous and helpful at all times. I would recommend this hotel.

A beautifully restored unique experience. Great staff, delicious food, and unique historical surroundings create a wonderful place to just relax and re-charge. The pool area is just fantastic for old and young. Only complaint: the wine and liquor in the bar could use some additional choices.

went directly to a Sandman Inn website to book a room within walking distance of the event I was at redirected to these band of imbeciles. Got to the hotel after the event, no reservation at that hotel but one booked several blocks away (same chain) the clerk at the Sandman Inn said he could take care of that. 2 weeks later check my Visa statement I have been charged for two rooms at the hotel I stayed at plus the room that was incorrectly booked through HotelsOne.com. Visa says talk to Sandman, Sandman says to talk to HotelsOne.com, they cant do anything because of their 50 small page cancellation policy, Sandman cant do anything because it was booked through this crap company. No one is responsible no one is accountable, if you try to contact a hotel directly and it goes to a site like this - find a different hotel chain, this one seems like a total scam for the couple dollars I should have saved I paid $300 for nothing so a bad review for every dollar wasted seems to be fair. horrible experience horrible customer service NO ACCOUNTABILITY this is a SCAM company
review $1 of $300!

Everyone was so nice and friendly. The room was very clean.

Your response to my request was adequate.

No problems. Clean and friendly. Not a common thing to find today. Parking construction did not inconvinent us.

I called to make a reservation at the Alt Hotel at the Halifax airport. I called a direct line to the hotel but somehow my call was re-routed to Hotelsone.com. I had no idea that I was not speaking to a clerk at the hotel. The operator who answered told me that there were no vacancies at the hotel but that she could arrange another hotel near the airport. I later found out that there were, indeed, vacancies at the hotel that I had originally called. I tried to cancel the reservation that she made for me at the holiday inn but I was told by the desk clerk at that Holiday Inn that they could not cancel it and that I would have to go through hotelsone.com to cancel the reservation. When I tried to do that, I could only reach an automated system that informed me that if I cancelled the reservation, I would lose the full amount of the booking. How in the world my call was rerouted from the actual hotel to this company remains a mystery to me. But I would say that this company is pulling some major scam and is involved in some kind of fraud. The people at Alt Hotel told me that they never use third party companies for bookings. I am going to be forced to stay at the Holiday Inn for the sake of avoiding getting charged for a room I didn't use.

Well maintained Hotel and ideal to Stay with Family. Breakfast is great. Hotel is accessible to all part of Abu Dhabi. Taxi is readily available in the premises.