Booked through hotels4teams and prepaid $191.33 for a room in Alachua, FL Sept. 13-15th. At check in the hotel asked for the card we paid with, which seemed normal. After check out, we realized the hotel charge us $151.16 to cover the room. Called and asked why and they said hotel4teams had never paid them for the room and they had to charge us. They told us to get a refund from hotel4teams (3rd party) who also charged us $40 more than what we paid by going directly through the hotel. Called hotels4teams on Monday the 16th, sent the info they asked for, and was promised a phone call back that same afternoon. Have yet to receive a phone call (it's now Wednesday the 18th). They are still holding my money and nobody cares. Customer Service is awful. They charge MORE than if you go through the hotel, and they don't even cover the room when you book through them. Fraudulent activity as far as I'm concerned. I had to dispute the charge with my bank and hopefully that will get some action. We almost over drafted our account because of the double charge AND we need this money for bills that we are fighting to get back. Wish someone cared, cause hotels4teams DOES NOT.
Edit on Sept 19: still no word. Yes they reached out on FB messenger (real professional) and I've responded and ALREADY emailed the documents requested (which were acknowledged received ON Monday) but still have not received a call or a refund. It is now 4 days later. Save yourself the hassle and go elsewhere!
Review by RajeshEapen Juttla3 months ago
Found the hotel close to where my daughter will be playing. Easy to use, booked online within minutes.
Review by Staney3 months ago
This is my go to site for hotels for my daughter's cheer competitions. The prices usually end up being lower than even the hotels own websites. Look here first! With costs being so high to travel, its great to know I am getting the best price!
Review by Jeyhuna3 months ago
I love using hotels4teams for securing our hotel for all star cheerleading. I find this site to be the easiest way to make sure we are compliant with the stay to play rule for our competitions. Thanks
Review by Bafford4 months ago
Great website for teams looking for multiple rooms at discounted rated. I highly recommend using them for any out of town sports event or family vacations. Website was easy to navigate and did a nice job of helping me find the closest hotel to the gym the tournament was being held at.
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