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Review by CasCornwall Woolums2 years ago
Like other reviewers, I was enrolled in Hotel Power because I booked a hotel through Trivago. Unbeknownst to me, booking the hotel through Hotel Power automatically enrolls you in their trial membership. You have to pay a fee if you do not cancel within 90 days.
I cannot recommend the service because I feel it is very sneaky to automatically enroll someone in a trial that converts to a paid membership without their knowledge. I also cannot recommend the service because they make it difficult to cancel:
1) You cannot cancel online
2) You must call to cancel, but the business is not open 24/7
3) When you call to cancel, the menu you listen to (if they are open) is lengthy before you get to the cancellation option
4) They do not include their customer service phone number on emails so you can't easily find it, you have to visit their website.
2 stars because once I finally called during business hours, the gentleman who answered only asked me one question (whether I understood the benefits of the membership) before agreeing to cancel me. So at least he didn't try to do the hard sell at that point.
I will also be leaving a bad review for Trivago. I won't be using their service again to book hotels because of this nonsense. Kayak will have to do.
