I understand that there was a $10 service charge for cancellation of the booking. I called them and emailed them because our cruise got cancelled by the Cruiseline. But for heavens sake, there is a world pandemic of COVID-19 going on and they refused to refund me. This is a money hunger company and their customer service is the worst I've ever had. If you call the number, good luck in getting someone on the line. If you ever get someone on the line, you can't even escalate with a manager and they'll say that they are the manager. Very poor customer service! If you want to get ripped off by a company, HotelNParking is the way to go!
Review by Peree7 months ago
Hotelnparking has amazing services that it provides, you pay the best price for the booking and avail the best opportunity.
Review by Bidzina Buffon1 year ago
Hotelnparking.com has great low on budget packages. Packages are great with such awesome packages you get to save few bucks which you can utilize on your trip.
Review by Kurence Gilyatt2 years ago
Hotelnparking.com has excellent service, the service provided by them was remarkable. The staff is very cooperative.
Review by Velexia2 years ago
It was great experience booking hotels at New York through hotelnparking.com. Not just the staff was cooperative the packages were amazing. Must try.
Review by Generosb2 years ago
When we booked this hotel online, I got no confirmation email and called back 3 times to request an emailed confirmation. She told me to check my junk email which I always do, but nothing. I made reservations with approximately 15 other organizations for my trip to Hawaii and never had an issue receiving any confirmation from any of them. When calling to reserve, they made a typo in my email address and said that once they entered it, it couldn't be changed. She did provide a verbal confirmation and my reservation was there, but I don't like not having things in writing. Who knows when you might show up and have no place to stay.
Review by Boopster2 years ago
Hotelnparking has great website. The information is organized very nicely. My experience with there website was great I was able to find the information I was looking for with ease.
Review by JonnyK2 years ago
Easy to use and very flexible. All required info, details about rooms,polices are mentioned explicitly.
Review by Kimberlry2 years ago
Switching to hotelnparking.com was a right choice. I am satisfied with their services provided. They have great long term free parking packages.
Review by Glenfidave2 years ago
I booked a hotel with hotelnparking.com, great customer service was provided. I was confirmed about my booking by the receptionist, followed by an email as well. Nice work done. Will book with them again.
Review by Ektoras2 years ago
Hotel and parking .com is a great website, it was easy to use and bookings were done with ease. It is an authentic website, I have been booking with them for quite some time and never had any problem.
Review by Vikkij2 years ago
It was difficult to understand the website, where to go, what to select and mos timoortantly, where to find the information I was looking for.
Review by Vladime2 years ago
Had to cancel due to hotel booked having bed bugs and a broken down pool, being that it wasn't our fault I requested a full deposit refund the girl said she had to get it approved I left message for her and her supervisor and nobody returned a call or email. They were also supposed to check on another place to stay but instead cancelled our booking and didn't even send confirmation. Very poor communication and customer service will not book again.
Review by Miai Goettmann2 years ago
Hotelnparking.com website has easy navigation, I was able to find what I was looking for. website design is very attractive and easy to understand that even a novice user can operate it.
Review by Aleska Mandrake2 years ago
I booked a hotel through Hotel and parking and the customer service provided was great. The staff guided me through my booking and things just got easy.
Review by Shauen2 years ago
I selected a hotel and they sent a reservation ID at 10:30 in the morning on Monday for a Tuesday stay. I left work at 4:30. I got to work Tues morning and I see an email that the room wasn't available. The site said it was available when I booked. There is (supposedly) another site available for $150 per night more. I will never use this site again
Review by Hydrated Klåvus3 years ago
I tried to cancel 2 hours after placing reservation because I had not received confirmation yet that my reservation was placed. I could not cancel on the website because my "confirmation number does not exist". I promptly called customer service and was told I was being charged $10 cancellation fee because they had made the reservation. Hilton had no record of such reservation. The customer service rep was very rude when I asked for a refund of the fee. I consider this service to be a rip off. Please be wary
Review by Ximing Bholah3 years ago
Cancelled my reservation two hours before check in. All other places were booked to capacity. I'd received a good rate when I made the reservation, I think they realized the parking shortage during the time I needed and cancelled so they could sell the space to someone else for more money. Luckily I had a friend who lives near a BART station so I was able to leave my car with her and take BART to the airport otherwise I'd have been in a really bad spot and may have missed my plane.
Review by Betinna Shivianer3 years ago
Booked a hotel they claimed was a DTW property. No address provided until after booking completed. It was no where near the airport. Tried to immediately cancel. Cancel function not working but now told about $10 cancellation fee! Sent email. Still waiting. Worse website ever!
Review by Voiceofsanity3 years ago
It is a total and complete mess! Go with your gut! Skip Hotelnparking
Trust me! I am a super fair person and reviewer! I am SHOCKED at how I was treated today when I actually got through! I was told I was WRONG! You never tell a customer he/she is wrong!
Review by Vicfalls3 years ago
Hotelnparking.com has great staff, they are humble and always ready to help you out. Their service is very good, they don't cheat on you like similar service providers. I have been booking with HotelNParking.com with past couple of years and I never had any problem and their rates have been low comparing to other service providers.
Review by Obonyo Patate3 years ago
I wanted to park my car for 8 days around Christmas when flying out of Boston. I considered several options including Park Stay Go packages, using Uber, taking Amtrak, Economy lot parking and more. I'm happy this option worked for me.
As a first-time user, I booked at Holiday Inn Saugus and had no issues whatsoever. Also, HotelNParking gave me a discounted rate as compared to booking directly through the hotel itself! ($153 as opposed to $180 + hotel tax).
After already having booked using this website, I saw the horrible reviews on this site and was very nervous. Glad to report I didn't get scammed. I'm sorry for the others!!
Review by Hasimi Rossback3 years ago
I booked a room from this company. Received confirmation and they posted $22.80 to my credit card right away. A week goes by and when I log on no file case could be found. I called hotel and a reservation was never made. So I booked with hotel directly and now have reservation. I then called hotelnparking to cancel reservation. I requested them to send me an email with confirmation of cancellation. I have emailed numerous times and called to request this email to confirm my cancellation. I have not received an answer to my emails nor have I received an email confirming my cancellation. I don't trust this site and will never use it again. also the did not refund my money on credit card minus $10 service fee (which is a rip off) So consumer beware
Review by JessicaLeValley Varvatos3 years ago
We have been booking with hotelnparking.com for over 5 years and we always find their rates better than hotels and any other website. We are happy we found them we recommend them to all our family and friends.
Review by Anaheim3 years ago
Hotelnparking has excellent service and staff that responds to your complaints immediately. I had issue regarding my booking for which I filed a complaint which was responded immediately and was resolved in time. Excellent work.
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Save on airport parking, cruise parking, Book park and fly and cruise hotels with hotelnparking.com and get free airport and cruiseport parking at all major airports and cruiseport in US and Canada. Stay Park Fly and Save at Boston, Baltimore, Kennedy,...