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Review by Helen9 months ago
I booked 1 week’s holiday all-inclusive for myself and my partner staying at the Globales Gardenia Hotel Fuengirola in May 2019.
Whilst on holiday I had an accident, I was on the balcony having a cigarette and my partner was in bed so I had the balcony door shut, I got up to come back in and as I did I slipped and my foot went into the glass balcony door. The glass broke and fell onto my foot causing a big cut that had cut through 2 tendons on the top of my right foot. We called down to hotel reception and asked them to call an ambulance with my partner being a first aider he knew that this was a serious injury. About 40 minutes or so later a member of the hotel staff came to the room with a lady in a Hi-Vis waistcoat, she came in gave me an injection in my bum, I don’t know what that was! She tried to stop the bleeding and bandaged my foot but the blood would not stop. My boyfriend asked her who she was, if she was the first aider or if she was the hotel doctor, she said she was the doctor. H then asked for her name and identification which she did not have so my partner said that he did not want her touching me as she has no identification and we did not know who she was. The hotel staff and the lady were speaking to each other in Spanish and left us in the room. I was in quite a state of shock by this time and my foot was still bleeding. We then had call the ambulance ourselves as they did not help us at all. I was treated in the hospital where they stitched the tendons back together and put stitches in the cut, I also had a cast as I could not bear any weight on that foot, I was discharged the following day at around 10am. The hospital was not at all a pleasant experience the stitches were done by the light of someone’s mobile phone!!
We arrived back at the hotel at around 10.50 my partner seated me on the bench outside and went in to ask for a wheelchair. He was at first told that the hire of the wheelchair would be 10 Euros a day, he told the reception staff that I had had an accident the night before and the answer to that was “don’t cause trouble or we will call the Police”. At no time did the hotel staff ask me to tell them what happened, no accident/incident report not even so much as asking if I was ok!. They gave my partner the wheelchair at no cost and he came out and got me and we went back up to the room. On arriving at the room we were told we would have to wait 10 minutes as they finished cleaning it! We went back into the room and it had all been cleaned and the glass replaced. Like nothing had even happened!!!
As I was still quite distressed by this point what with all the blood and the terrible treatment at the hospital all I wanted to do was get the hell out of that hotel and get home.
My boyfriend took me down and put me outside in the wheelchair to wait for the Taxi whilst he checked us out. He told reception that we were checking out and they said that we would have to pay 200 Euros for the damages. My boyfriend was like “what do you mean 200 Euros my partner had an accident in your hotel room, I am not paying it!” Reception then said if we did not pay they would call the Police!!
I have never in my life received such bad treatment from a hotel and I really can’t believe that there was no accident report and they did not even ask any questions about what had happened. How was it not safety glass, why were there no stickers on the glass. To be honest the whole thing was a nightmare 2 days into the holiday and it was ruined. If the hotel staff had treated us with care and respect we might have stayed for the duration of the holiday but to have absolutely no conversation about the accident and to go back the room where everything was cleaned and replaced you would think it never happened. It seems like they were trying to ignore the fact that I had had quite a serious accident which resulted in me needing Hospital treatment
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Review by Maddie Erwin10 months ago
Tiny room,food basic,
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Review by deborah zoxos3 years ago
Spotless. service across the board excellent I got more than I paid for . Great hardworking staff . Food galore no complaints about service and food.Very clean . Only feel they could have had more lifts or bigger lifts Will definitely revisit one of Globales hotels.
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