I stayed at Hotel Des Estrangers Milano in November 2018
I left a bag with laundry in my hotel room and asked the reception to have the laundry service pick it up.
The hotel lost my laundry.
Initially they apologised and told me they would either send it to me when they found it or refund me. They never did.
The only compensation Des Estrangers offered was one free night in their hotel (but only off season). I told the hotel that was uacceptable and since then I have not been able to get in contact with the hotel, they simply have stopped replying to my emails.
Hotel Des Estrangers itself was of very poor quality, the room I stayed in looked like it hadn't been renovated since the 70ties and the location was in a sad area, so it was of little consolation to be offered an free night in their hotel.
Worst hotel experience ever.
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