I am a Canadian who recently ( last march) booked a hotel in tofino on Vancouver Island. I live in vancouver . Luckily I only booked 3 nights in a hotel which hotel.com advertised at $128 per night , I asked the hotel.com agent is this all I pay $128 per night he said yes. I printed my itinerary and had a nice time in tofino . When I got my credit card bill I was charged in American funds and also was charged a hotel tax of approx $50 my total was $202.00 per night why are they charging me American funds when I am in canada buying a Canadian hotel stay . I gave not contacted them about this yet but do not hold any hope in fitting a refund . Do not use hotels .com they are crooks and this is my experience.
Review by Chamblin3 years ago
Customer service - not - translator machine to sound more american do not work
tried to cancel 1 night of a 2 nite stay and they wouldn't do it
Don't use them they are a rip off
Review by HolliI3 years ago
I booked a hotel in their website, the hotel location and pictures were misleading the hotel wasn't anything like the pictures, tried to get a refund and the company rejected it.
Really disappointed with the website.
Review by Sivajoti3 years ago
Hotel club website booked out accomodation at the wrong hotel, had to pay the price of two hotels they failed to contact back about complaint and after 3 months all they have to say is it's my fault and that they are training people! Seriously for a global company it is disgusting and a joke, I am a gold member with the company and they treated me rudely! I now take my booking to the website Booking.com is much better and friendlier staff!
Review by Nincys3 years ago
Scam - Will cancel "non-refundable" reservation themselves, then charge you for it
Review by Yulu Longg3 years ago
I went through a multi search engine to book a room for a business trip I was taking. I selected HotelClub to book with a "Best Rate" that was good. Upon checking out of hotel and collecting the final invoice to submit to my company I discovered that I was charged $54.20 more then then hotel bill actually came to. I addition a $9.76 charge was on my credit card for an international POS fee which was not explained anywhere in the booking process. I contacted Orbitz originally since they were who paid the money to the hotel, but they said I had to contact HotelClub. After 45 min and finally speaking to Dustin, the supervisor, I was basically told that the hotel should not have given me that invoice since that is the contracted rate that HotelClub pays them at, they agreed to refund the international fee, however I was stuck with an additional $54.20 charge for the room that I did not feel I could pass along to the company since that is not what the hotel actually got paid. Dustin was rude and told me they wouldn't make any profits if they paid the hotel what they charged the customers and I wouldn't have gotten a better rate if I had booked directly with the hotel (which is BS since I know that all hotels have rates that can be negotiated). Ironically I had seen rates that were $30 less per night the day after I booked, but just accepted that as a live and learn since I saw it past the 24 hour mark for getting the "guarantee". Needless to say I cancelled my Hotel Club rewards membership, will NEVER use them again, and I hope no one else gets scammed by a company that doesn't stand behind their rates or customer service. The hotel was awesome...HotelClub is a scam!
Review by SueAnna3 years ago
Good service I often use.
# Always reliable, offering a wide choice.
# Customer service always helpful, efficient and good when I've needed to use them.
# Quick and simple to use.
I'd happily rate this highly and recommend it enthusiastically.
Review by Armenta Dyleski3 years ago
Since a lot of years I book with Hotelclub.
Easy and confortable.
Great support in case of problems.
Review by SimonGreen Ridal3 years ago
No problems whatsoever with the booking. Expectations met. Everything went smoothly and the hotel was so lovely!! What an amazing place to stay at... Reasonable rate. Will definitely use Hotel club again!! 😊
Review by Aneshka VanderHouwen3 years ago
Website is good and easy to use.
Review by Rightlane3 years ago
I just had my account taken over by someone else and it took a whole week to sort out leaving my account member points and worst of all my card details viololated. Customer promised she will within 72 hours but no had the decency to call and never apologised for the mishap. I'm sorry never again Hotelclub.
George Aquilina Malta
Review by Vilaysak Sunkin3 years ago
Easy booking, best price, good choice of hotels
Review by JonHouse3 years ago
Hotel Club continues to offer reasonable priced accommodation in a range of service levels in a wide range of locations. I use it regularly for both business and pleasure trips and have found suitable accommodation on many continents, as well as loads of local and interstate options. I will continue to use it as it offers a reasonable loyalty program as well.
Review by Murfeez3 years ago
Have found dealing with the Hotelclub a rewarding experience not only are very good deals on offer when I recently telephoned for help while looking for accommodation in Melbourne the help I got was first class , it certainly will be the first site I look at when booking in the future.
Review by Kevo Olmr4 years ago
no reservations, I would recommend this company to anyone.
Review by Jeymmi Kostareva4 years ago
It's very easy to get a great room at a great, competitive price. You can find properties that aren't available anywhere else. It's fantastic that you can use rewards immediately. I would recommend HotelClub.com to anyone.
Review by Jkoth4 years ago
navigating the site was easy. There were fewer distractions than most other booking services. Eaay payment processing and quick confirmation.
Review by ManMan4 years ago
Just spent about an hour trying to contact someone from HotelClub on their website and on the telephone - which they do not seem to answer anymore.
I am a platinum member and have used the company extensively over the years - however recently I have not been able to get the hotels I wanted through the site or they were more expensive.
I had built up over £100 gbp in points which I noticed have now expired and no longer exist. I wanted to book with them today and am very frustrated as there is NO point of contect and you cannot even send them an email without a booking reference - WHAT A COMPLETELY USELESS WEBSITE. Please can a human contact me or I will never use you again and ensure my experience is passed on.
Review by LuisBlanco4 years ago
Very good and helpful customer service. Quick response to queries.
Review by DEBBIEofPA4 years ago
Good experience with hotel club
Review by Metaramba4 years ago
All good like i have planed, amazing prices and quality hotels...brillant!!
Review by Minton4 years ago
I have used Hotel Club many times and am never disappointed. Easy , convenient and great rates.
Review by Rosedale4 years ago
Nice welcome when u get to reception. The staff are very friendly and helpful. The room was spacious, modern, clean, nice and comfortable. Bathroom had a jacuzziI and a separate shower which was a good size. love the fact that the card that opens ur door also works the lights and electric. So no wasting of energy. Wide variety of food and fresh fruits, cakes etc. even if ur a vegetarian there was plenty to choose from. One minus is there are lots of stairs to go up and down and I found it a bit tiring sometimes. There are lifts but I sometimes ended up in the wrong place. But overall a great place to stay would recommend it
Review by Tolemans4 years ago
Hotel location good for 3 Arena, walking distance. Staff hospitable, informative, food good. Rooms clean, airy and nice size. Would recommend to friends. Will stay again
Review by VasStel4 years ago
I had booked a hotel room for 4 nights, and received the confirmation email.
But 10 min later I received another email... now its my cancellation confirmation email. And the local Hotel in Europe doesn't have a clue about me there. What on earth is going on with this website??
Spent over $1k.