Just a few problems with the website over the years caused by changes/upgrades made at Hostpapas end, but each time they responded quickly to fix the issues.
Review by Deyvid Jiloty3 months ago
We have tens of websites stored on hosting from Hostpapa. I need to say how guys from Hostpapa support are always helpful and willing to help me and assist when need support in many cases. Premium support. I can highly recommend. Thanks for everything!
Review by Sharez Gasman4 months ago
I have always found host Papa to be very responsive to any queries I might have and they have always sorted me out in a straightforward and helpful manner.
Review by Krystall Deadly4 months ago
Good customer service.
Review by Elsamaul Lockhead4 months ago
Much more customer focused, very helpful, and available at all times. Very seldom do you have to wait for help more than a few seconds. Vast improvements from the past, and a pleasure to work with.
Review by Liss Dodo4 months ago
Review by Menioui Fellone4 months ago
I have been a client for over 10 years at Hostpapa.ca and I will not change. I encourage anyone to reserve their domain name and start a hosting package with Hostpapa. Hostpapa has several packages to meet everyone's needs. In addition, the quality of the service is excellent. I even have service in my native language, French!
Review by BlackDenim5 months ago
HostPapa has been the web host of the two charities for which I am the webmaster since 2013. Their tech support has been, when I have had to consult with their experts, immediate and helpful. Just yesterday, I chatted with one of their service people to negotiate a lower rate for their service for the next one, two, or three years, whichever was more economical. I asked him to consider lowering the rate because my websites are for charities, not businesses. This morning I received an invoice with 0 owing! Thank you so much, HostPapa!
Review by Florapppp5 months ago
We have used Hostpapa for our web hosting for 9 years now and we have always been impressed by their swift chat support system that always sorts out any problems you may have.
Very rarely do our websites suffer outage and page speeds are great.
We would recommend Hostpapa to all small businesses.
Review by Elreta Alage5 months ago
With over 20 years experience with hosting companies I know a good one from the bad. HostPapa has made my transfer effortless. I did have many issues with transferring MySQL files but the support team sorted that out for me. There was no big deal with DNS, e-mails and all file transfers. I received a welcome phone message which I thought was a nice touch.
Great value for money.
I’m looking forward to a long successful relationship with HostPapa. To date they have been the best I’ve experienced.
From a happy customer.
Review by Anxious5 months ago
I've used several hosting services over the years and HostPapa has given me the best quality service at the lowest cost. I love it!
Review by Mikkle5 months ago
My experience with HostPapa has been an excellent one.
I have been using them for years and they have always assisted me in a timely manner.
Review by Aonan Bichara5 months ago
I've been with HostPapa for several years, and they've been consistently reliable. I use them for my main website, and sub-domains for other sites, along with several email accounts. Now and again something goes a bit wrong but they always sort it out. No-one has ever complained that my site has gone down. Most of the time they are, as it were, invisible, and that's what it should be with a web host.
Review by Chak Schoiswohl5 months ago
Bad support. They are a mistake.
In 2018 i switched to hostpapa hoping that as a small company, they would take care of customers better than the large hosting companies.
I was very wrong.
A month after, my first wordpress site, started to load very slow. It would take about 15 sec to load a page.
I called the support. They created a ticket and told me that they would get back to me ASAP but did not give me an ETA.
I waited 48 hours and called again. This time the support guy was very rude telling me to wait untill they get back to me.
It was only a wordpress site with no extra plugins and very lite. How hard would it be to check the server performance?
their support has no clue what they are doing and they all say the same thing. "Our level 2 is working on it". If you ask them what exactly they are working on, they have no answer.
Anyway... this issue went on for 2 months. The loading times for a webpage went up to 30 to 45 sec. I lost lots of clients because of this and they keep telling me to be patient.
At the end I called them and wanted to talk to a manager. They said that no one was available. They never wanted me to talk to anyone in charge. Because I called them one day to many times requesting an update and talking to someone in charge, they threatened me to stop calling otherwise they would terminate my account.
I cannot find the right words to describe how rude and incompetent. It was a horrible experience.
I did shut the website down because of them.
Two days ago, I called again because an issue with the domain. I had the same experience as before. Nothing new. their staff is the same rude and they don’t know how to solve an issue. All they do is: Open a ticket and pass it to someone else.
They don’t have technical support team. They only have people answering the phones and opening tickets.
Review by Jubbajubz5 months ago
Very affordable web hosting with really great service. They're always able to answer my questions and were very helpful transferring my domains from my old provider over to them.
Have been very impressed so far.
Review by DavidF5 months ago
Happy with the switch!
Decent prices, great service. Having come over from a decade at DreamHost as the US exchange rate was starting to kill me, I've been happy in my first month.
Review by Kelland6 months ago
I'm fairly new to HostPapa, it's been a bit of a learning curve with Cpanel and WHM, coming from managing a Linux server with command line only. I have to say that the HostPapa support team has been there every step of the way helping me figure out where to configure certain services etc. Fast and effective service, keep it up HostPapa!
Review by Yuwei Daviis6 months ago
R etarded support, and 12 hours ticket reply time. After 3 days i still dont have got any solution or answer.
Review by Jimjoeray6 months ago
I have found hostpapa SO easy and helpful. Their support is phenomenal!
Review by Lisagirl Trubey6 months ago
Tech support is second to none.
Review by TommyIdaho6 months ago
I have asked for support with problems that I was sure were beyond Hostpapa’s responsibility. Every time I have been helped and my problems solved. I was never left on hold and always had knowledgable support.
Review by Vvv Heyboer6 months ago
Excellent customer service! Thank you. 😊
Review by Bellabee Canadian6 months ago
Best customer service!
Review by Carianna6 months ago
After putting up with diabolical service for the last 3 years from another provider due to the fact that I was fearful of the pain of migrating 15 websites over to a new hosting service - I needn't have worried. The support team were fantastic and the entire migration process was flawless. They answered my endless questions with absolute patience and completed the entire process under an hour!! I could not recommend them more highly at this point and hope this continues throughout the contract in which case, I'll never have to look for another hosting provider again!
Review by Kerryn Dinov6 months ago
Fully Loaded 5Star Hosting, HostPapa, offers awesome live chat support, instantly fixed issues I faced and got my website live. Also offers awesome email with unlimited size.