I accidentally booked twice as I was trying to change the dates and had paid for cancellation insurance on both occasions. They took the deposit for both bookings and they refuse to refund as that is not their policy. They don't honour their insurance either. Not a nice company to deal with and would totally avoid any dealings with them. My booking isn't until mid next year and already not looking forward to going there to see what else they dish up after reading other reviews.
Review by Alper Adamane4 months ago
Hostels.com took a deposit of $56 on my booking but failed to forward it to the hostel concerned. To date they have refused to rectify this matter. I found them difficult to deal with.
Review by Sherrylene Rulmonde1 year ago
There was a glitch in the system that wouldn’t allow me to use my visa credit card. When I contacted customer service to help they simply told me that I was only allowed to use a visa credit card -.- I ended up just booking the hostel directly. Much easier than dealing with them if they don’t care when their site fails.
Review by Sinca1 year ago
Avoid hostels.com! I reserved a room through their site November 2018 and paid for it. The hotel then told me there is no reservation for me. The hotel is now full and I have to live apart from my friends and travel by taxi 6 times a day. After lots of writing and waiting hostels.com told me that they return my money "as a gesture of good will". They ruined my trip by not reserving me a room and dare to tell me that returning my money is some kind of "gesture of good will"!!! I have used hotels.com and booking.com dozens of times and been always satisfied. Hostel.com never again!!!
Review by TundraPro Varlashkin1 year ago
Exceptional bad customer service and the cancellation protection is very confusing, you can not use the credit you save for future bookings, only for down payment (deposit). So if you actually cancel your money is stock on the website until you have made enough deposits .. Call them and they will give absolutely no care for you at all. Cancellation protection is tricky and the way they explain it is a straight up scam!
Btw, you can also not just change the days of your stay, you have to cancel the entire booking and rebook.
Would give minus stars if we could!
Review by Taquizan Derrow1 year ago
recomend using another platform like booking.com. A lot of wrong descriptions. Wont bring your money back. Uselesss system. Dont waste your time and money. I lost 160 USD just because description was that parking place is free, i called to hostel and it appears that there is no free parking. Money was refunded but just in hostel.com account.
Review by Jaykan Kolathoor1 year ago
This website is branches of the same poisonous tree - Hostelworld group, but i'll cut it very soon. Worst company ever
Review by Polubog2 years ago
I bought their cancellation protection plan on a reservation in Ireland. When I had to cancel they refused to refund the deposit which was charged to my card. Be warned: the 'cancellation policy' only gives you the right to re-use the deposit you've already paid ONLY if you re-book with them within 6 months. Quite the scam. Would not recommend. Will never use them again. Hostels.com STINKS!!
Review by Peshi2 years ago
Some hostels were really great and other very poor
Review by Jpmantisfist2 years ago
was very easy and quick reservation. everything was very good and the hostel itself was very good as suggested by hotels.com and its reviews
Review by Seff2 years ago
It's a safe, honest and a good company. I travel a lot and the most hostels they work with are very good. I had a bad experience with one hostel (because of the hostel system) and HOSTELS.COM paid me back for that issue.
Review by Viesia2 years ago
its very simple to book the rooms in this website while comparing to others. it is very instant booking process while others take tedious as well as will get booked at the moment itself, no need to get any confirmation from the hotel.
Review by Wiinie2 years ago
Create to work with although I had no problems with the hostels so did not have to get in touch with hostels.com.
This shows the company does great work in ensuring the best hostels are present on the website.
Review by AlexKaroub Katzjaeger2 years ago
I've never had a challenge with Hostels.com and I've used them numerous time.
Review by Zete2 years ago
Very friendly welcome. Clean room, easy to find.
Review by Srovers2 years ago
The website is fairly easy to use hey had the option to pay the full balance online. I recently went to cuba and it was annoying to have to carry around the cash the entire trip.
Review by Stassen Duellman2 years ago
It is easy to book through hostels.com. Prices are ok. The website offers numerous options as well.
Review by Drooler2 years ago
Review by Melisza2 years ago
I would recommend this place to anyone that enjoys traveling. It's affordable, clean and it has everything one needs when traveling. All the staff were very nice. Rooms were nice and warm in the winter.
Review by Gerilla2 years ago
Review by Bafford2 years ago
This is my 5th stay here in the last 3 years. It is clean, safe, and well located. The staff is friendly and the rooms are cleaned daily. The free breakfast (fruit, yogurt and some carb) is a nice treat too.
Review by YeubanksD2 years ago
This site is making my life so easy during my long travel ! (And saves me money by linking me with cheap hostels !)
Review by GladysandBrian2 years ago
I am always a little uncertain as to whether to trus on line booking agencies but Hostels.com stepped up to the mark. They got us a great hotel at a great rate. This is the second time I have used them. The only niggle ( and the only reason that I haven't given the 5 stars) was that we could not get a refund when we changed our plans and arranged to stay one day less. But that was in the terms right from the beginning so it did not really come as a surprise.
Review by Woolgar2 years ago
I was booking accommodation via Hostels.com many times and always everything was okay.
Review by Vimtogirl2 years ago
This site is easy to manage and it has a lot of options to find the best choice for your trip