I bought a white bench and assembled it. 1 week later, it had yellow spots all over it. I went to complain (showed them pictures), was send from “Service” to “Bench sale”, to “Paint”, back to “Bench sale” and ended again in “Service”. They agreed, “the bench was not supposed to look like that”, but did not solve the problem (could have offered me a small bucket of white paint). They asked me to “disassemble” the bench, bring it back to get a new Bench. If this however also got yellow spots, I could again bring this back and get my money refunded. This is not what I expect from a “professional” Baumarkt. I will in the future use “Coop-Bau+Hobby” or “Migros Baumarkt”, where I have experienced a service oriented “Consumer market” mentality.
HORNBACH Schweiz is rated 1.0 based on
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