Hop2 Travel Reviews

There was a sort of bug on your website, the wrong return date was chosen though I seemed to check everything before checking out. I noticed that only after paying for tickets.. fornutanely tour manager helped me figure everything out. i got my tickets with the right dates and a refund of the extra I'd paid by mistake!

We got a very low $ rate on tickets to Japan from the U.S. When American Airlines eliminated two of the four flights we were scheduled to take, Hop2 worked to reschedule us with other flights in a very helpful way. Only complaint is that we lost almost 4 weeks of time prior to this. They said they sent us an email about rescheduling it in October. But we never got the original email. Then they emailed us almost 4 weeks later with the same message, in mid November. But we had lost all that time without knowing that we needed to change our flights.

The experience was very convenient. I wouldn’t say this would be the cheapest option, but I appreciate the efficient work accomplished by Hop2

Hop2 is a pretty good service. I'll be sure once my travel is complete. One frustration I had was: After entering personal information - if I went to review the Terms and Conditions of an insurance contract for example, all the data I had entered (including credit card info) would be lost and I'd have to enter it again. If Hop2 can correct this or help me understand what I did to cause this frustration I would rate them 5 stars.

easy to use & worth the effort

I found this travel agency on Momondo.com. The booking process was easy and customer service was helpful with an airline flight cancellation issue. I will use this site again.

Our flight was canceled and they were very helpful getting 5 of us all on the same flight with a great schedule. So far I have been very impressed with their communication!

Despite a complicated security check for third party card, our bookings with Hop2 Travel have been excellent! In both cases an even better plan has been offered for the same price or less. The ticketing is perfect (confirmation and ticket number confirmed with the airline) and invoicing is very good, clear and effective. Thanks a lot! The letterhead for the invoice could wear a footer with more details about Hop2, but the most important is correctly displayed so all is well. Great job!

Price was as stated and tickets issued promptly. They actually contacted me with a slightly cheaper alternative which I wouldn't have expected - the alternative didn't work for me but I was still impressed that they asked.

I purchased a round trip ticket from Seattle to Germany 3 months before my departure date. Everything was great. However, there was a problem for me to come back from Germany to Seattle. I needed to lay over in Canada for 2 hours. Then, on my return day, I was unable to check in and the airline person told me that I MUST a Canadian visa (I'm not a US citizen). They recommended me to buy a last minute ticket and it would cost me $1500-ish. The airline could not help me to change my ticket since I bought it from travel agent. Then, I was asked to call my travel agent if they could help me to find a cheaper alternative return ticket. I called Hop2 customer service right away and they helped me to find one. About 2 hour later, they emailed me with a new booking return ticket and only costed me about $460. It's still a lot of money, but I didn't have any other option.

We found it odd that they ask for your customer service phone number if your credit card but so far so good. Our flights have been verified by air canada and we're all set.

Would have liked to be able to add on a seat reservation. And had a clear list of luggage restrictions.

Efficient process and I would book again. My tickets were emailed to be within 24 hours and I was ready to go

I am surprised that baggage allowance is only 1
usually , i get 2 baggage
it will be good if it can be informed when customer buying ticket
other service is ok

Need more friendly service

Orderding was good but you don't assigned seats which is a real hassle.

Quick service, availability, patience. I was satisfied.

Hop2 was transparent about providing the exact same price as the UnitedHealth airlines website plus their administration fee.

The main benefit was that Hop2 allowed me to pay in USD at my Bank's exchange rate, rather the new other websites that forced me to pay in my local currency at a much worse exchange rate.

Great service, however a little complicated process

Average level of customer service

The person helping me was very quick to respond and make changes as necessary. I give them 4 stars because there were many issues with my confirmation. First, i was sent a completely incorrect itinerary, then the incorrect price was shown, and finally the arrival dates were incorrect. Bane worked quickly to resolve each issue.

Good pricing on tickets. Fast replys on questions. Still would like to have seen a comment on the fact we could not choose seats without paying additional fees.