Hop2 Travel Reviews

I did everything right. Was rescheduled 5 times until I could no longer handle it financially or personally. Very poor communicators. I lost all my savings.

I booked a flight with hop2 around 4 months before the flight date. 4 hours before the flight i find out that the flight has been canceled. The airline told Hop2 that the flight was canceled over a month before but they feel like they dont need to tell their customers about cancelations. After i got transferred to the rude refunds department im basically told it will take 4 weeks and he hangs up the phone without me even agreeing to the refund. Iv never dealt with a worse company than hop2 in my life. DO NOT BOOK WITH HOP2

I recently bought 2 tickets to Ireland. Needed to cancel due to the pandemic. Called to cancel only to find out that they will only refund you half of your airfare OR reschedule your flights for a later date and make you pay for the rescheduling fees. Don't book through this shady company, and if you do, you better hope and pray you don't have to cancel or else they're gonna steal your money. F#@$ you HOP2, thanks for taking $850 of my savings. I will NEVER book through you again.

Booked a flight with this place and the price was good. Then I was exposed to Covid and had to cancel it which was inordinately difficult. That took longer than when I was supposed to take the flight (like more than a month for them to queue me up to reply to an email after I'd called them and waited on hold for hours and never gotten an answer).
Then I finally get someone dealing with the ticket and they say that they have to book it for the exact same route, etc even though the circumstance are now different. (I was just traveling initially but am now moving permanently) Fine, I assume that's some kind of industry mumbo jumbo that I don't understand.
But then they tell me they'll search for a flight and call me back in an hour. I call again the next day and they'll call me back in 2 hours. Each subsequent call is the same and it's been 2 weeks. I finally just booked a flight and ate the $850 bucks. Absolutely would never book this place again. Horrible.

Honestly don't use Hop2 this $#*!ers thief the only thing they do is stealing people's money and they are just piece of $#*! they took my $1150 and now they said that ticket was non refundable or non exchangeable

Long story in short:- JUST DONT WASTE YOUR TIME BU ISING SUCH USLESS COMPANY

I booked a flight to Brazil using their service, I paid $921.00, the AIRLINE cancelled my return flight, due the covid, my departure is not until November, I am trying to either get a refund or the cancel portion rebooked, and I was told by them that I have to pay extra 150.00 for cancellation and they will only refund PART of my flight in 4-5 WEEKS, I called the airline and they said it can be rebooked but has to be through the 3rd part vendor. And HOP 2 is refusing to help me! What in the hell!!!??? Please don't book ANYTHING through them. It is a SCAM

I booked a flight to Brazil using their service, I paid $921.00, the AIRLINE cancelled my return flight, due the covid, my departure is not until November, I am trying to either get a refund or the cancel portion rebooked, and I was told by them that I have to pay extra 150.00 for cancellation and they will only refund PART of my flight in 4-5 WEEKS, I called the airline and they said it can be rebooked but has to be through the 3rd part vendor. And HOP 2 is refusing to help me! What in the hell!? Please don't book ANYTHING through them. It is a SCAM

If there is a 0-star option I can choose I will give them 0-star.they are a cheater.
I booked a JAL flight from Dallas to Beijing through agent Hop2.com. But JAL canceled that flight for an unknown reason. It's not my fault. I requested a refund from JAL through the agent. Hop2 replied that the flight fund can be returned 100% but I need to pay a $200 processing fee to Hop2. Without agreeing on the processing fee, Hop2 doesn't proceed with the JAL refund process. It's unacceptable.

If there is a 0-star option I can choose I will give them 0-star. They are a cheater.
I booked a JAL flight from Dallas to Beijing through agent Hop2.com. But JAL canceled that flight for an unknown reason. It's not my fault. I requested a refund from JAL through the agent. Hop2 replied that the flight fund can be returned 100% but I need to pay a $200 processing fee to Hop2. Without agreeing on the processing fee, Hop2 doesn't proceed with the JAL refund process. It's unacceptable.

Watch out. These guys may be crooks. My airline cancelled my flight (NOTE: I did not cancel; my airline cancelled) and the airline refunded my complete airfare to Hop2, but Hop2 charged us an unfair $200 cancellation fee. Totally unfair practice. May be two guys in an apartment on Long Island pretending to be a company. Stay away! DO NOT USE THIS COMPANY!

Hop2 is the worst! They’re a SCAM! They will sell you a flight ticket and then purposely take your name off the list of passengers. Leaving you stranded after you’ve paid for your fare in full. They lied and said the flight was cancelled but when we contacted the airline they communicated to us that the flight was not cancelled and that the names were taken off. Please DO NOT buy a flight ticket from them! BEWARE

If I could give negative stars, I would love to do so. My partner and I been dealing with HOP2 for over 1 month now, and the problem is still NOT SOLVED. Due to COVID-19, we had to make cancellations accordingly and ask for a refund.

On average, it takes about 2 hrs to wait to talk to a customer service agent, which I mean I understand the long wait due to the current situation. But what I cannot stand is that they will promise you all sorts of things such as we will get back to in X days, you can call this DIRECT line to reach me...etc. BTW, ALL LIES. They give you fack emails that is not receivable and a phone number that is not a DIRECT line at all. It rings for 30 mins and then cut you off automatically. The email address turns out to be fake since we used 2 different email account to try to email "the agent," and Gmail kept sending us the "Address Not FOUND" response. Our tickets are canceled and the only thing we need from HOP2 is the refund. They keep coming back with "new departments" that they need to go through to deal with this issue. Trust us, for your mental and physical health, do not ever do business with them.

Worst customer service that I ever experience in my life!!! It was a big mistake purchasing ticket from HOP2!!! My flight got canceled and try to request for refund. I was trying to call many times and they just put you on hold for 30-40 minutes and then hung up on you!!! I also emailed them but no response!!! DO NOT BUY A TICKET FROM THEM, AVOIDING HEADACES!!!

I purchased tickets to Spain through Hop2 in July 2019 for May 2029 travel. The rate was great, and I was aware of the restrictions. Obviously, we had to cancel. Per Hop2 instructions, I cancelled directly with the airline, and was told I had a credit I could use in the next 12 months. However, I had to use the credit through Hop2. When I called to book a flight for later this year, the representative told me the had to “work it out with the airline”. She also asked why I was cancelling so I printed out that Spain was effectively closed. It’s difficult to visit a country when all the hotels and restaurants are closed.
I didn’t hear anything for two weeks, so I emailed (I could never get a person when I called). Someone called me back, and said I had to speak to their credit redemption center, and that they would call me. That was a month ago. They haven’t answered calls or responded to emails. I called the airline again and they said I should escalate it with Hop2. It’s hard to escalate something when they don’t respond. It would be one thing if the airline had said I wasn’t eligible for a credit, but they didn’t. IMHO this is all on Hop2.

I don’t recommend booking with them.

After Covid19, one of my flights was cancelled by airline. Hop2 service fee went from $50 in April to $202.50 in June. And they will not explain why. They will charge $202.50 to help me either look for another flight or cancel the one I have. Not because I want but because the airline cancelled that specific flight. So there you have... save yourself time and headache and book through the airline itself or a serious travel agency. It is worth the extra $$, believe me I learned the wrong way. Al Hop2 good reviews were prior Covid19 when you go buy a ticket and everything is OK Now all they do is take advantage of their own customers

HOP2 IS THE WORST FLIGHT COMPANY IVE EVER FLIGHT!!
THEY CHARGED ME 600$ JUST FOR CHANGING MY FLIGHT!!!
DONT EVER BUY FROM THEM AGAIN

The company is scamming everyone out of their Covid related refunds. They are arbitrarily charging hefty fees ($150, $200+) upfront to refund a ticket which then gets dragged out. Twisting words.. refusing refunding covid covered flights that are not cancelled..I can go on and on..

Hop2 did not inform me of the cancellation/change of my flight. I understand that there is the whole covid19 situation happening, but during times like these is when communication is of the utmost importance.

We arrived at the airport at 5 in the morning to check-in to our flight only to be told that our flight was cancelled. We double checked our emails just in case we missed a notification, but there was absolutely no point of contact after we received our original tickets.

When we tried to call the numbers provided, two of them said they were disconnected/unavailable. A third number we tried to contact had me on hold for over 40 minutes only to be told that issues need to be emailed to them. I tried to message their "live chat" support and they asked for an email, but I have yet to receive an email from them.

This has been the absolute worst experience I have ever had dealing with a third party booking site.

The worst travel agency I have ever dealt with. The are not helping me get a deserved refund from the airline which cancelled my return flight. It will cost me around $50 dollars to file a small case court in New York but I have no other choice because these people are not helping me at all despite waiting for at least 4 months and contacting them weekly.

Stay away from them, very unprofessional and impolite people, you can waste your money !!
I have done a reservation on May 7th , and they sent me a ticket . On 1st of June, I called the airline to be sure that everything was ok, and they told me that my flight was canceled on 11Th May , but the HOP2 dis sent me any email.
I contact HOP2 and they did not help me at all, in addition when I requested to speak with the manager they put down the call .
I did not recommend you to make reservation with them !!

This is their response after they cancelled my flight without warning me or giving me any alternative option (plus my ticket was flexible )

Dear

Thank you for choosing our company to meet your travel needs!

With regard to your request, we have contacted the Airline company to check the possibility of a full refund.

This letter is to confirm that the airline penalty has been waived. A standard service fee of $150.00 will be applied in case you would like to proceed with the refund. This is a standard processing amount.

Amount to be deducted: $150.00

Amount refunded: $640.67

If you would like to initiate the refund process of $640.67, please authorize the transaction of $150.00 ( service fee) by confirming the last 4 digits of the credit card which was used to purchase the ticket.

Please note: The amount is going to be credited back to the original credit card in the next 2 - 4 weeks, once the refund is processed.

Never use the online company, however cheap they are, you pay for what you get in terms of service. I paid $2,600 for my business class flight to Vietnam via China. And then the virus came, my flight was cancelled and do think they would refund me? They wouldn't even take my 20 plus calls. They never responded to my 15 plus emails.
I Applied online, for my refund, NOTHING. I travel a lot, never again booking with them, don't do it!

Events canceled, money tight, and they have the audacity to think that people still want to travel. All I asked was to change the date of my flights, not even cancel them or asked for a full refund, just a CHANGE IN DATE, and I was denied. I would've been more than happy to discuss any fees incurred as a result, but no was just straight up left with useless tickets.

A man named Bryan just told me that despite everything going on, my tickets are on a "use it or lose it" basis. Are you kidding me? Who thinks that traveling is going to be the first thing on my mind to do this year when we are working extra hard to make up for what is going on, and to not even be willing to help out at ALL for a simple change of dates. Even if it is old company policy (pre coronavirus), they should be willing to take into account what is going on in the world right now, and the fact that they haven't shows their old age.

Unless they come out to make up for their mistakes, they will not be receiving my services nor any of my spheres of influence ever in the future.

They cancelled my flight and never refund my money back. I've been waiting for almost 3 months now. I try to call them, no one pick up. I also try to text them, first they said China airline didn't reply their email so they can't give my money back, so I keep texting them snd now they always read and never reply me back anymore. Such a worst agent ever! No more Hop2.

My flight cost around $1,200!

They are charging 159$ from each ticket even after Air Lines agreed on paying full refund to us. This is a scam and they are earning money from Covid-19 situation.