Hop2 Travel Reviews

Simply excellent service from the agent I worked with , he was very helpful, Really gave us his time and dedication to help my relatives and family to purchase the best deals we could get. Thank you very much.

It was a great experience, their employee was very helpful and had knowledge of the different rates. Overall the booking procedure didn't take very long, I was impressed and will use them again.

I had a very bad experience both ticketing and customer service.

To start with the ticketing, while booking I tried almost 10times to book the ticket and after payments, nothing was shown on the screen. The specialist on online chat conveyed that the ticket prize was gone high and he asked me to pay the increases prize. After a long discussion, I got the ticket issues with the online prize.

According to my knowledge, every international flight by default have two check-ins, but I ended up paying extra for the second baggage. Regarding this inconvenience, I have posted a review over here. I heard back from Hop2 associates and offered me a refund. I have provided my credit cards payments that indicated the payments I made to the airline which they approved initially and told everything is ready but will only release the funds when the post is deleted.

After all this in and out discussion for nearly 10days, I received a response from them saying the credit card payment documents are not accepted and they cannot refund.

How did they accept them in the first place before deleting the post and after deleting everything fell out?

Now they are not even responding to my emails.

Guys this is a fraud. They only manage to show good reviews from the user and somehow cover up the bad reviews with bad resolutions.

So far so good. It's not so easy to find a perfect ticket and great customer support, I am lucky to find Denzel G. who is fast responding my many questions and was very patient.

Booked two tickets for myself and my kid for an amazing price, had some emergency few days ago, and guess what ? they are following up and doing their best to help and get my refund from the airline. What else can I ask for ?? lol =)

Great customer service! Fast and helpful!

I was assisted by Kora today, she was excellent at receiving my concerns and solving the issue I encountered. She was prompt and polite, definitely had a pleasurable experience with her! Great customer service.

Booked 2 tickets to Bali. Received the confirmation right away and pricing was same as displayed on site. No issues at all with flights.

I have talked with several representatives re a name change for our upcoming trip. Everyone has been courteous and helpful. Thank you for such great service!

Definitely will deal with them in the future. Liked the way I was treated , great attitude & receptivity!!!!!

I had flight changes and they were very helpful by sending all the other flight options that would fit best what I needed. It was very much appreciated!

Quick response, super nice!!

Had an involuntary cancellation from the airline, but Tara handled everything quickly and efficiently! Top notch!

I booked a ticket with Hop2 for my daughter, their representative Denzel G was very attentive to each details and provided great customer service. Never heard about Hop2 before, from now on its my favourite agency. !

Butch did a great job filling my tall order! He helped me reserve seats on my flight(s) to London (all of them)! He was able to reserve a seat next to my mom for the long flight from Cali to London and then put in a request for aisle seating in the middle of the plane for my other flights that I was going to be traveling solo. Great customer service. He was quick and efficient. He even gave me my confirmation #s for both airlines! This is my first time not booking directly through an airline. Thanks for all the help!

First time I have used this website. Was hesitant at first however, after speaking with Tara, she made me feel very comfortable and met all of y expectations! Will use them again! Thanks Tara!

Tara really helped resolve my issue and was very professional. She's the one to go to for any issue.

Thank you especially Dominic B for helping me for the cancellation of flight ticket. I feel bad about AA for the cancellation of flight but your service makes me fell much better.

Honestly amazing service. denzel provided anything I needed and gave priority to make me happy and feel comfortable. Hop2 The best in the business!!

Instant reply to several emails promptly with professional service.

perfect customer service

Very efficient and courteous service when the airline changed our flight! Much thanks for very thorough and quick help from Tyler, which we really appreciated.

Denzal was very helpful, patient and very good. He is well versed in her work, making clear everything. Will get back

There was a change to our flights and they let us know 2 + months ahead of time and checked that this would work; When I asked for the updated itinerary and about question on seating assignments, the representative responded promptly and professionally..appreciate that there is a person on the other end!!!

Excellent customer service!