Hop2 Travel Reviews

I have to admit that I didn't know about the Hop2 Travel at first yet I still gave it a try and to tell you what, it was worth the risk. I had an initial problem while booking but they remained very prompt and the problem was resolved immediately. Kudos to the team!! :)

I have used this service a few times and never had issues, tickets have been delivered within the hour every time. I will continue to use, great prices too.

Great and fast

My experience with HOP 2 is extremely positive. I made two separate reservations when I went to Moscow this July (One Lansing to ORD -UA, the second one ORD to Moscow -Finnair). The two different airlines have no affiliations at all. At the LAN airport, I learned that there were thunderstorms in Chicago and my flight from LAN to ORD was cancelled. Thus, I failed to get to ORD and missed the flight to Moscow from ORD.

At LAN, I called the HOP2 to explain the situation. If my memory serves correct, Cindy called the Finnair immediately to cancel my flight to Moscow. My cancellation was only several hours before the departure to Moscow. My tickets were non-refundable, non- exchangeable and had no value if I failed to show up. When I returned home with dismay, I have found an unfamiliar Caller ID on my landline. Later, I learned it was from HOP2.

Next day, I purchased new tickets from HOP 2 to go to Moscow (itinerary was identical except two days delay). And then, I called company to explain my situation that the cancellation was beyond my control due to the weather. After I arrive at Moscow, I received an e mail from Audrey that she made effort to find a way to get refund of my tickets. She told me that she was working with Tyler at the waiver department.

Audrey provided an exceptional customer care by displaying professionalism. She responded to my email very swiftly and updated my case regularly with no empty promises. She even requested the supporting documents such as UA boarding pass to make my case stronger. I feel that she must have worked relentlessly with Tyler to get the refund even though my case was a difficult one. I am sure that Tyler must have presented my case logically to persuade the Finnair to refund my tickets.

Two days ago, I have noticed that American Express CC has credited a full amount of my tickets except a minor travel agent processing fee. I was pleasantly surprised to see the refund was made while I am in Moscow. The significance of this case was that there have been efficient team efforts in HOP2 members and active communication between the HOP2 staffs and me. Most importantly, they were willing to stand up for their clients.

I have read some disturbing comments about HOP2 from the website. However, my experience has been completely opposite to those remarks. If your previous experience is "NO" to this company, please give another "NO" (New Opportunity) for HOP2. I am confident that HOP2 is credible and has ability as well strong potential to gain your trust.

Our flight times were changed. When I reached out to them to see if we could get a different flight they found us one right away!

Tara was very helping in assisting me with a schedule change. She got it done quick and smoothly with communication being her main focus. Thank you for your great work.

Airline changed a flight time on me, and Tara gave me all the alternative options. She was very helpful.

Hong Kong Air cancelled my flight and Tyler R at customer service made it right. Had some trouble initially not getting call back after leaving my phone number with their automated system. Called back and was told the Schedule Change dept. would call me back within 2 hrs, but no call back. I contacted them and was fortunate to connect with Tyler R who explained everything clearly and was very proactive in getting the issue resolved. Tyler's service was much appreciated!

Milana was AMAZING! She was very courteous and professional. I had to cancel my ticket not only did she help me with that she followed up with an email and a phone call! She went above and beyond! I really appreciate her!

Hop 2 provided prompt and helpful service to me when our flight was cancelled due to airline strikes. The alternative airport initially proposed didn't suit so they quickly arranged travel for an alternative date reducing the stress cause by the airline cancellation. Would def recommend Hop2 and will use them again for our next trip.

Our flights were canceled due to an airline strike and they were able to find flights for us that did not require us to change any of our bookings with hotels/tours. Even with minimal flexibility on our end, they were able to accommodate our needs without added stress. Thank You.

The service was very nice

I had to contact Hop2 because my flight schedule had changed. Tara was very helpful in getting my flights changes to accommodate me. Thank you Tara for all you help.

Great customer service from Bonnie and the entire team in fact!

Thank you for your help!
Israel

Milana helped me at a time when I thought my flight was delayed, thank you for your help bella, now I feel good!!! :))

I had to contact Hop2 several times before my trip to get some info and each time I was able to reach their customer service rep withing minutes.
Not only they were efficient, they did it with such politeness!
When my return flight time changed, Dominic emailed me and informed me 2 days prior to my flight, which I appreciated greatly.
It's hard to find reputable companies and that is the reason I was contacting Hop2 prior to my flight. I wanted them to reassure me that everything is fine since I heard horror stories of people booking flights with some companies only to find out later those flights dont exist and the airline has no record of it.
This is my first time using Hop2 and definitely not last.
I highly recommend! Highly!
Thank you Hop2 for providing such good service and such good price!
Thank you Dominic for wonderful communication!
Keep being amazing!

They changed the price on me hours after I entered my credit card information and never purchased my ticket. Customer service was rude. This place is a fraud and you will lose money purchasing through them. They also scammed my son on his purchase of extra luggage and he had to pay for his second bag again when we got the the ticket counter.

Hop2 was the cheapest flight to Spain and I was hoping nothing would go wrong after there was a schedule change due to the airline. On the day of travel, we missed our flight in San Francisco and were freaking out at the airport. I couldn't get through on the phone but emailed Tara. She was heaven sent, emailed me back right away and then called with good news. She was awesome, quick and helpful and got us tickets to get to our destination!!!! I am so happy with her and hop2, I couldn't wait to write a review from the airport.

I definitely will recommend this company to anyone,My associate and friends will fall on this company .

Associates in this company are :1.well cultured
2.well trained
3.Have their customers at heart
4.up to task

Hop2 has by far one of the best customer services of any travel agency I have come across in recent times.I highly appreciate the efforts from the customer service representative Mr. Denzel to ensure customer satisfaction.It has been my first purchase from Hop2 but I can assure you that you have won my trust and I'll continue booking tickets with you guys purely for the assurance of an awesome customer service.

Hop2 Consultant Summer was really helpful. Explained the process associated with the booking and made it really easy! Thank you Summer!

Immediate notification of involuntary trip changes and a quick solution to prevent any interruption in my travel plans. I appreciate that.

Great attitude and great service. Tina took personal interest in my booking. Very impressed with her service as well as her courtesy. I was pleasantly IMPRESSED and definitely recommend to anyone.

Talked to a lady called tara !
She promptly attended to the matter and changed my moms ticket within few hours . I highly recommend this company!

My agent Mr. Denzel was very helpful with the problem that occurred after I booked the ticket. Corrected the date of birth for my mom and helped us get the seats we preferred. From now on I will book only with them. Thank you hop2