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Review by Charles M.6 months ago
Is it me or is there ham and turkey way too salty? Last minute decison to buy instead of cooking. I was cook all my meats but this year COVID changed our plans and I needed meat at last minute. The ham and turkey breast were so salty you couldn't eat more than one piece. I spent alot of money on meat to put in freezer to use in soups or jambalaya because of salt content. Best part of Thanksgiving were the side I made. Lesson learned. Never again!
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Review by Janice K.6 months ago
Their food is always delicious, in my families opinion. Let me rephrase it. My whole family loves the bone in hams! It's expensive! With our schedules, it helps out greatly with holidays. Always pleasant staff. Here's my 3 star reasonings. And I don't think 3 stars is low enough for these reasons. 1.2 years ago, I ordered large order, on their website, weeks before thanksgiving. I ordered, paid and they would be shipped 2-3 days before thanksgiving... they never came. So I called on third day, second day, & day before thanksgiving. Every time being told... they are on truck and enroute and I would have them by 8p Wednesday at the latest. I'm talking 5-6 hams and 5-6 turkeys. I own elderly home care business and some of the order was for my family and my employees made thanksgiving dinner for the clients they were taking care of. So 8p comes and goes. Store would not stay open just 6 min later for me to drive from Wilmington Ohio to Cincinnati area. By time of closing store, I would literally be about 5-6 minutes late, if I left asap. They refused... so we all had fried and baked chicken for thanksgiving. Couple weeks later, after demanding refund... I received email that I had 50.00 coupon towards next purchase bc the hams and turkeys meant for thanksgiving, had been sat on my porch by delivery person. 2. I ordered online again. But I preordered and paid and scheduled a in store pickup today! 2 large spiral hams, two packages of rolls, gravy, cranberry walnut chutney and 2 turkeys! One roasted and the other Cajun! I get there at right time scheduled. Go in, wait to be called up to prepaid line. After 4 people. It was my turn to go to counter. They scan my barcode and proof of paid in full confirmation number., they disperse, bringing hams, rolls, gravy, chutney! Then tell me that all stores were shorted on getting turkeys. Sooooo, they did not have my 2 prepaid order TURKEYS! And were sure they would not be getting any in before thanksgiving! I think it's time to start looking for different ham stores and be done with honey baked stores! It's devastating to patrons when we have a ruined thanksgiving dinner... but to this company... it doesn't seem to be a big deal. They say. Sorry for the mixup and have a nice day! Sad I can't add a photo of turkeys. Because. I DIDNT get them! I paid 300.$ for my online order. Still cost me 165$ after turkeys price taken off
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Review by Terri D.1 year ago
I specifically ordered a honey ham to be delivered on 12/20 as a holiday gift. I just received an email that it is being delivered today. I am disappointed with the change in the delivery date. I had wanted delivery on 12/23 but that delivery fee was over $50.00 so I picked the closest delivery date to 12/23 which because of the weekend was 12/20. Why ask when you want the item to arrive if you are going to change the delivery date....so I have since had to notify the person the honey ham was purchased for to let them know to expect it today. Luckily, they will be home.
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Review by DJ V.2 years ago
After reading the nightmare stories above my complaint probably sounds minor.
I drove 1/2 hour both ways to get HoneyBaked ham for Christmas dinner. I knew I'd have to wait in line... it was as anticipated, out the door and into the parking lot... freezing temp. 45 min wait...
When I did get in the door I saw that only two of four cash registers were being manned and half the store was empty space where customers could have easily lined up rather than having to wait in bitter cold.... 20-25 additional people could have been out of the cold without violating fire code...
After paying for my ham, I asked to speak to manager to express my astonishment that only half his registers were being used and further commented on his lack of consideration for customers waiting on sidewalk in freezing cold when he could have organized his space better for a longer indoor line.
THE MANAGER WAS RUDE... IMMEDIATELY RAISED HIS VOICE AND TOLD ME OFF... IF I DIDN'T LIKE THE WAY HE RAN HIS STORE I COULD JUST NOT COME THERE... ETC ETC...WOW... THIS GUY IS DEFINITELY IN THE WRONG JOB.
The days of good management skills and customer service being integral parts of the equation are gone! Love the ham but won't go back...
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Why is HoneyBaked Ham worth it? - Our commitment to food responsibility, including the ethical treatment of animals, and our stance on hormones, steroids, and antibiotics. - Our community responsibility and engagement across the country. We?۪re co...