Jennifer did a great job assisting me with a coupon code issue. Thank you!
Review by Carwin Soron1 month ago
As I have only had the treats and tincture for half a day, I am leaving my review solely on customer service. I contacted Honest Paws this morning with an issue with my delivery. Crystal was very professional and kind. The issue is being addressed and corrected promptly. I will leave another review after my 75lb pit bull has had some time to adjust to the CBD oil and treats. I ordered the High Impact Health Bundle for 50lbs +. Our sweet boy is 11 and has severe arthritis and degenerative disc disease, so we are trying the Purity level 3 tincture and the Relief Strain treats. I’m hopeful they will help our baby with pain relief and mobility!
Review by Naynaben Titiloye2 months ago
I had an order delivered that unfortunately wasn’t the product I paid for. From the time I emailed with my problem to the final response from Honest Paws customer service team (Edgar was great!), my experience was incredible. It’s nice to know that a company takes care of ifs customers and they went above and beyond to get me a replacement product ASAP! I will continue using Honest Paws because of their customer service, thank you for being awesome!
Review by Jov3 months ago
Jen Cruz was very helpful on getting a refund to me on a second bag I accidentally purchased. I love the calming treats, they help my senior rat terrier so much!
Review by Mayonnaise3 months ago
My Experience with Honest Paws has been great so far! We had an issue where some of the CBD oil spilled in transit, and we received a replacement bottle as well as a treat sample immediately. The customer service was friendly and prompt.
Review by JohnnyBGood4 months ago
Excellent customer service- very satisfied with Neeah!!!
Review by Motiur4 months ago
Amazing customer service. I ordered the wrong chew for my dog, it had already shipped. So they gave me a refund and told me to keep the other ones. Now I get 15$ off my next order of the correct chews for my dog. Jennifer you're the best customer rep they got
Review by MayaB Offington4 months ago
My 13 year old medium sized mixed breed dog was experiencing some arthritis. The CBD oil from Honest Paws has helped greatly with the pain, he is much more mobile and happy now. The customer service at Honest Paws has been fabulous. Thank you.
Review by Neilshields4 months ago
Honest paws is an excellent product. I use the treats for all four of my dogs. Recently had a shipping issue but when I contacted them they responded immediately and fixed it. Also got a coupon for my next order. Great product great costumer service.
Review by Ming Sienra4 months ago
Wonderful company with excellent customer service...I dealt with Crystal and she guided me to a product that has made my two aging retrievers feel less joint pain...called Joint Support...safer and less risk than Big Pharma chemicals, more cost effective than Rimadyl and a difference that I can notice....I highly recommend Honest Paws to anyone that has a dog or cat and likes great service/products and reasonable pricing....
Tony in Florida
Review by Jenieves Sooprayen4 months ago
Honest Paws CBD oil totally helped my two indoor cats get back on track. One of them got outside and all of a sudden after bringing him back into the house the two cats were very aggressive towards one another, as if they didn't even know each other. This was on going for almost 2 weeks. The CBD oil stabilized them over night and I haven't had an issue since, they can finally be in the same room again. I no longer have to use the CBD oil but now I have it in case this happens again or if I need to help calm any situation. I wold highly recommend this product!
Review by Norberto5 months ago
I had a promo code problem and Crystal solves the issue with speed and professionalism. Thanks everyone!
Review by Juyan5 months ago
Our two West Highland Terriers, Female is Marlee and Male is Lyric, treble, shake and whine during thunderstorms. We have tried medication to calm them but nothing worked, it really hurts us to see them like this. We ordered the CBD Calming Treats and Marlee and Lyric were running around like puppies again. Marlee is 14 and Lyric is 13. 2 weeks later we had a bad thunderstorm and both puppies sat next to me without a whimper or any shaking. We honestly could not believe it. We have had a couple storms since and we are still amazed. We have ordered more for our Fur Babies. Thank you Honest Paws.
Review by Andeson5 months ago
Great product- EXCELLENT customer service!
My dog is anxious and nervous a lot and not a fan of noises. A little oil in her dinner each night and she is happy as a clam.
Review by Smokey Elkner5 months ago
I bought the calming cookies for my rat terrier that freaks out during storms. These cookies work!! You need to make sure to give it to them at least 15-20 minutes before the storms hit. He normally shakes uncontrollably and pants. With the cookie he was laying next to me and not shaking at all and that was during a severe thunderstorm we had. I was very impressed! I also bought the CBD oil for my 17+ year old teacup chihuahua who recently had pancreatitis. I started giving her the oil once a day and now she is back to chasing me through the house and barking at people walking by. She mainly sleeps through the day while I'm at work so she gets her dose in the evening when she eats. She is able to hang out with the other dogs and myself all night and does not appear to be in any more pain. She also started sleeping better at night.
Review by Ionut6 months ago
I have a 17 year old pug mix. He was what you expect of a 17 year old dog; some what blind, def, dementia, and arthritis. The vet wouldn't give him anymore meds. until they did testing so I decided to check out CBD. Found this brand in some article and ordered it immediately. Within an hour I saw a difference. He was no longer "hopping" he was now walking down the few steps I do have in the house. He is now sleeping through the night instead of the dementia pacing. He just seems lighter over all. I am so grateful I found this productive. I feel like I went from having him in a hospice kind of situation to having my dog back! Thank you thank you thank you!
Review by KMuijsert Olenici6 months ago
I started purchasing the calming biscuits and combined with the thunderjacket our dog Sammy is able to make through the stressful life events!!! And now you are making them soft and more in bag, you read my mind!!! And the personal touch with emails is like having youas a brick and mortar store next door.
Review by BloomingFlowers6 months ago
I love Honest Paws! The customer service is great, and my anxious dogs definitely get calmer after I give them the biscuits!
Review by Kear Sear6 months ago
Crystal was extremely helpful and shipped a replacement cbd oil for my dog’s allergies. I am grateful to her for her rapid response and assistance! Great communication and follow-up. I am very happy and satisfied with the service and support! Thank you kindly Crystal!!!
Review by Terronce7 months ago
Jennifer was quick to reply to my request and directed me me in the direction I needed to go for my inquiry. Thank you again 🥰
Review by Scoobyclinic Chimejczuk7 months ago
I have never used this type of product for my dog previously. Let me tell you THEY WORK. The dog was always hiding and shaking during thunder storms but the Honest Paws treats worked so well that there was no hiding, shaking and heavy panting. The Honest Paws communication after shipment is second to none. I would highly recommend Honest Paws products to anyone with Dogs that cannot deal with continuous loud noises such as thunder of even fireworks.
Review by Tremain Olrich7 months ago
I had ordered a new 'soft chew' from you for my 13 yr. old dog. He wouldn't even touch one to try it, hated them. I wrote Customer Service and Neeah answered my e-mail the very next day. She was very nice and said I would be getting a refund for the item and that I did not need to return. Her only request was that I pass it along to someone else who could use it. What a nice experience.
Review by Nimrat7 months ago
Neeah has been great to work with over the past month with any questions I've had. My 11.5 year old cocker spaniel has only been using the products (joint chews + CBD oil) for a month but I can already tell a difference. Great customer service and a great product will keep me a customer for a long time!
Review by Wesam7 months ago
Neeah was such a pleasure to work with! We had a little mixup with our order, and she didn't so much as even hesitate in getting my products back out to us so quickly! After a terrible week of experiences in the world of customer service, this company was an absolute breath of fresh air! It's nice to know there are still people out there doing the right thing, are for the people, & appreciate their customers! Also, our 2 puppies LOVE the treats and coconut oil. Thank you so much!
Review by Xindan7 months ago
Crystal was very helpful with my order. I accidentally clicked monthly subscription, instead of the one-time purchase. Crystal was very prompt returning my email, and took care of the problem immediately. She cancelled the subscription and was kind enough to keep the price the same. My package got here quickly, and so far my Lola is loving their product. I'll check back later with a full review on their cbd products. I am impressed! Thank you.