Home Zone Furniture Reviews

I had a great experience. My husband and I went to the physical location in San Angelo and we’re greeted and helped immediately. We ordered a bedroom set online and it was delivered and set up for us. A day later I noticed a chipped piece of wood. A furniture repair man was at my house in less than 15 minutes. We are very pleased. Would recommend.

Since there is no H. R. department looking out for the best interest of the sales associates, hopefully this review will help address that issue and the lack of leadership at the store manager level and even the regional level. The toxic environment at Homezone Furniture in Mesquite is clearly the result of Chris Cooper's micromanaging, biased and even sexist behavior to name a few. Chris Cooper has even gone as far as to speak behind his sales representatives backs and speaks poorly of them with fellow manager Robert of Burleson referring to them as "douchebags" for being only seconds late lacking moral courage to confront anyone face to face, Actions and words unbecoming of managers that should set the example and not gossip and spread rumors like Chris Cooper and Robert are known to do. As long as you don't inconvenience Chris Cooper during working hours and say yes sir no sir while he is swiping left and right on Tinder and Bumble dating apps you're on his good side. I don't know about you but I thought this was a furniture store selling furniture for the hard working American not Chris Cooper's personal time but if you can provide a suitable girlfriend for Chris Cooper in exchange for furniture that he is willing to buy for you then you are also on his good side just ask the sales associates still working there. I don't think anyone of them would be willing to allow someone they know to date such a low value individual and simp. Growing up no one ever taught Chris Cooper how to become a man that explains it in his lack of masculinity towards other male associates, his sexist behavior towards other males and only hiring women because of his shortcomings as a man in his personal life, bringing stress and frustration into the workplace affecting the rest of the sales staff with his emotional behavior. Last but not least is the despicable behavior towards Oneil Whyte one of the hardest working people I have ever met, Chris Cooper singles out this young man on a daily basis. Who knows why, maybe because of the color of his skin or because he feels threatened and jealous which are common Chris Cooper traits, you should judge a man not by his skin color but the content of his character these are tough times we are in for Chris Cooper to be showing such childish behavior. Picking and choosing when things are inappropriate or "red poster" making up the rules of the store as he goes. You are never allowed to call in sick according to him because you hurt the team are his words but only chooses who to enforce the standards upon showing once again biased behavior and unfair treatment. I myself only ever called in sick once this year but wasn't allowed to be ill, knowing full well COVID 19 could of been present in the store which consequently shut down for a day for COVID 19 because another associate was ill. I guess selling furniture was more important than the well being and health of the staff which are grounds for a lawsuit. Fair warning to anyone choosing to work at the Mesquite location as drama follows Chris Cooper but do not stand your ground for he will certainly shed tears for not being included since it's a place of business and not a place to make friends. Let's hope these issues are dealt with swiftly so no other future associate has to deal with this.

In store purchasing went very smooth and customer service was excellent. The only thing bad is I would recommend the delivery and set up. The drop delivery was okay, but I was not allowed ample time to check all merchandise to assure no damages as I was told I would be able to do. The delivery guys were very short in conversation and directly to the point. No verification of who I was or if I was the purchaser. I give five stars, because the store staff and the quality seems to be great so far, delivery... Could use some work.

I’d like to commend Alyssa Garcia on going above and beyond to help me. My furniture was just over a year old and needed to be fixed under warranty. She was able to get the approval to do an override due to the COVID-19! Thank you, thank you!!!!

I purchased 3 bar stools which were delivered on time, the only problem was that one of the stools was damaged and have to be returned.

awesomly made

Everyone was polite and very helpful. Home Zone patiently explained our options and helped us get set. They were true to their timelines and the living room we bought is top quality.

You all forget my Pillows and Legs to my Sofa set.

Great customer service

Great customer service but I had a Fourth of July sale on that sectional sofa it's going to take two maybe 6 weeks 8 weeks almost before I can receive it through shipping I paid my money on the 4th of July and I have to wait to August 28th before I can come into the warehouse so I'm assuming Maybe sometime in September which I don't agree with I have to go without that couch in my living room for that long

Delivery men on time, quick and courteous.

People at home zone made things easy. They were very courteous.

Excellent service and everything is priced right!

Excellent as
Always!!

Honest and friendly staff. Great prices and great quality of furniture. I am super happy with my purchase and will be a returning customer.

Wonderful!! Nathan was amazing and we love the couch!!!

Ive already gave me review but overall it was okay. When we arrived we were greeted and they seemed friendly. When i picked out my dresser and i went to the same guy that greeted me, he had a whole different attidue. He rushed my order and didnt describe to me what i was signing. He made me initial this part saying we had discussed the 3 year warranty which is not true! He never mention that to me and i would have got it. He also made a comment both me and my wife didnt like. He asked if I would like installation for this price, and i politely declined and he said " I figured"
He made me feel cheap when i was buying a 500$ dresser. When it was deliveried it was all assembled. I didnt have to do anythhing other than turn the handles around so i didnt know what his deal was that day.
The delivery guys were great and gentle with my stuff. He offered to put it in the house cause it was heavy and im glad he did.
I went to the Mesquite location. Thanks!

Box wasn’t open I paid fir the services. Then it’s was broken they had to come back and pick it up.

Great customer service and are very friendly and professional. Great prices on their furniture.

Great experience! Something caught my eye online, went & looked at it instore to check the fit & it was perfect. Ordered online and received my products 2 days later. No hassle, no problems, great customer service!

Great price for everything we got. Really love the variety of furniture selection as well as the quick availability. Delivery was awesome! Even through this pandemic they were able to deliver efficiently all while all parties remaining safe. Great overall Experience!

Stasha was great and the product is great!!!

Great customer service from start to delivery. Ordered couch online and was delivered next day. Will definitely be ordering again.

Spoke to a representative that helped with making payment to set up delivery that went very well.

Salesgirl nice. Bought two furniture sets for bedroom and was going to buy new couches but when I asked for them to work on price by giving us electric batteries and we would buy the electric couches they refused. Sad because we were going to spend almost 3k cash on everything so why be cheap with us? Also the delivery guys should not be treated as if their health doesn't matter. We purchased before the store closed for Corona and got our delivery but the guys who brought our furniture said they were being told if they didnt show up for any reason, they would be fired. You should not be threatening these men knowing we were on the eve of a global pandemic telling them they will be fired if they stay home for their health. Thats very sad because you also put your customers health in danger too.
The furniture is okay so that's why I say 2 stars.

Editing my comment to give one star. Do not call me a liar. I had your guys in my home and none of the employees who are responding to this email were there. Also there were no masks or gloves on them. I do have screenshots from my ring doorbell device which confirms this they were not wearing any of this "protective gear" you claim to make them wear. As a result of you calling me a liar, I will make sure to share this review in more places. You can not delete every review just because you believe it makes you look bad when it is the truth