I've decided to keep the star rating the same, but rewrite this review. I've had more experience with Homeworks now, and been a customer of theirs for more than a year.
Homeworks themselves are great. Nice people, hard working, well organized and very helpful. All emails are answered within 24 hours, and often within the hour. No complaints here.
The problem is they are paying minimum wage in a very tight jobs market. It often takes them a long time to hire someone, and then you never know what you're going to get. As an alternative, they also usually have some people available right away, but these are often people other customers didn't want. They also seem to work more as a broker, and rely almost completely on feedback from their customers.
If what you want is someone reliable, motivated and experienced, you probably aren't going to find them this way. For this you probably want a company that also does some commercial cleaning in groups, so they get to know their employees personally and probably also pay a little more. Of course this costs more...
Review by Sohia Fract11 months ago
I asked Home Works for someone to help with cleaning my house, 3 hours per week.
The person came. They did what they were supposed to, worked the time they were supposed to. The cleaning was okay, but we were having a lot of misunderstandings and more discussions were needed. After 4 weeks it was clear she was just unable to keep basic cleaning instructions straight, and the pattern of misunderstandings we had were just the way she was. She may have been fine for someone else, but for my purposes I needed someone else to clean.
I asked Home Works to send someone else. They said okay, but warned it may take a while because they had to hire someone else. That was a month ago, and I'm still waiting... I guess it's difficult to hire people now.
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