Would give no stars if possible, but had to give at least one star in order to post a review. Our caregiver is wonderful. Hometeam is far from wonderful.... getting rid of my mother(discharging as they call it) without ample notice. Apparently, no longer doing business in NJ. My parents have been with Hometeam since May, 2016. My father passed away 4 months ago today and now they notified us on Wednesday as of this Monday, they're done. Wow, and my 94 year old mother pays 100% for the service, so not sure why there is an issue. Gave us a list of new agencies...the list is 32 pages long....really. Cannot believe that this company is in the caregiver/healthcare field!!!! Spoke to several tools today and they're just reading off of some script. No compassion whatsoever!!! Oh yes, and they sent the discharge letter to my mother as well and she was crying tonight thinking she's getting kicked out of her house. My sister asked to speak to Josh Bruno, Hometeam's Founder & CEO, and was told cannot provide his contact info...hope he reads posts on his company's Facebook page an reviews on this site. Kudos to Hometeam!!!!!!!
Review by Mayya2 years ago
Is there any way to give them a NEGATIVE rating!? We started on 7/15 and there has not been ONE WEEKEND SINCE THEN where there has NOT been SERIOUS ISSUES! My step-father is paralyzed on the left side; meaning NO function (sight, hearing, mobility, etc.). He is 5'8" so we ask that the aide not be too short and that they bring a change of clothes due to his bedsore issues. These are the only two things we ask. Hometeam sent over 3 people to our apartment to "assess" the patient. During the 2 hours they were there, the nurse spent all her time talking to the aide we were trying to replace and NOT talking to or looking at the patient himself. From the beginning, we were sent an aide that made inappropriate remarks, aides that were coming off of 24 to 48-hour jobs so that they were too exhausted to come back after the first day of work. EVERY Sunday morning around 7am we'd get a call from Jovanna or Jose to tell us that the aide wasn't coming back. Every weekend. We ask them to send us someone, and we got no return calls. They leave their shifts and pass the issue to the next person. There is NO COMMUNICATION within the company. They don't answer the phones, not even for their aides that need help. They don't return phone calls. I also did find out that the first nurse had told the past aides that the "patient has 50 mobility on the right side and 25% mobility on the left side and is able to stand"?! They had a second nurse come to our place to reevaluate him and they still can't get their act together. They think that they can just pass you along and that you'll just take whatever you can get. Our case is a 12-hour case and it is too much to expect someone to do 3 12-hour shifts after coming off of a 24-48-hour case. The other issue is that these aides were coming straight from the other cases (or so we were told) and they never brought any food. So now, I'm cooking for and feeding all these aides and they're too tired to come back. Where does this leave me and the patient??? This goes on for some time and then I found out that I had to work on the weekend. I have been fired from past weekend jobs in the past due to issues with aides so when I was told I was going to get another chance to work I tried to make sure that nothing would go wrong. For a month before my job this past weekend (10/5-8) I specifically asked Hometeam to let us have a specific aide (Samantha) just for that weekend so that I wouldn't have to worry about a safety issue. Yes, they have sent us aides that have dropped him and caused my mother to hurt her hip and leg (that we still haven't been able to take care of because we still haven't had a weekend free to get her to a doctor), etc. We were told that they would work on it and I even have texts and emails saying that they were working on this. They totally lead us to believe that this would be in place because NOT ONCE DID THEY TELL US NO. NOT ONCE DID THEY SAY THAT THIS WOULD NOT BE POSSIBLE. The weekend before I had to work (10/1-3) they sent us a new aide that they said would be our new permanent aide. After working with her, she is a new aide and was still very shaky so we all agreed that we would work with her again from THIS weekend (10/14-16) when I was back home and we didn't have to worry about safety issues. They even agreed to send us Samantha to work with her for a day the week of 10/1-3 so that she got a better feel for what she needed to do. Of course, this was a mess. Long story short, it took the full week of confronting people. Literally lying to me while I am texting and emailing with the people they are lying to me about. I finally got it fixed at 4:54pm on Friday (10/5). This weekend; according to them, we're supposed to have the aide from 2 weeks ago as the permanent aide. I called to check. That aide is NOT in the system for this coming weekend or any weekend. THERE IS NO AIDE IN THE SCHEDULE! DO NOT USE THIS AGENCY. THEY SIGN YOU, THEN CHEW YOU UP AND SPIT YOU OUT. THEY DON'T GIVE A CRAP ABOUT YOU, YOUR LOVED ONES OR THE ELDERLY!!!
Review by IamtheJUGG Moris3 years ago
my mom has dementia and i was told they had experienced aides. they lied. i was very unhappy.
Review by PussyGalore4 years ago
I have been with the agency for 9 months and the experience has been wonderful!!! Everyone is so welcoming and friendly, and they are always welling to work with. I am glad to be apart of hometeam!!! Great Teamwork.Thank you
Review by Seme4 years ago
The best work is not what is most difficult for you; it is what you do best.
Review by Munindra4 years ago
The most exciting thing about hometeam is their prompt online paystaff, payment, online clock in and clock out system less paper to deal with in this time and age. Flexibility in the work schedules and above all great communication between the coordinators and the home health aids.
No worst moments yet
Review by Augrelio4 years ago
So far great company to work for just haven't gotten pay yet
Review by McTester4 years ago
this company really cares and the communication is great. I am so happy with Careguardian.
Review by Tanev4 years ago
When you need sometime to yourself after giving all you can to your loved ones who need care at home.
Review by Stephmdsc Bealsley4 years ago
I would recommend any one to work with home team , the staff is really great understanding and easy to work with .. I have to say overall wonderful company to work in
Review by Nurgaliyeva4 years ago
My father had surgery on his knee and need a care giver. We decided to use Careguardian and we couldn't of been happier. The care giver went above and beyond to help my father feel comfortable and relaxed. I would definitely use this service again and would with out a doubt refer them to any one needing in home care.
Review by Zinia4 years ago
Always help with love
Review by SueJ Nwadeyi4 years ago
Impressive team and amazing service. Excited to continue to see them help more and more families.
Review by Zdzislawa Korbecki4 years ago
We've been looking for care for my mother-in-law for a while...lots of disagreement in my family, but it was helpful sorting through it with Ryan. We ultimately decided to accomodate a smaller schedule to make it easier on my MIL and the caregiver was lovely, and the team was always quick to respond to anything.
Review by Predator4 years ago
Care Guardian was very friendly with great opportunity.
Review by Zubeir Abraldes4 years ago
I'm so glad to work with them!
Review by Tarisq4 years ago
I came to care guardian this year an so far I must say they are amazing kind caring people I have ever had the privilege to meet they truly care about their workers and clients as well and do everything in their power to make every one happy thank you care guardian
Review by Schaherazade TOder4 years ago
Excellent very professional
Review by LaTangelia4 years ago
Best agency I have worked for and support team and staff are the most involved with employees also clients I give them 5 stars .for being top of the line when it comes to new technology and services for elder care
Review by Jennybee Keilloh4 years ago
Very dedicated care givers. I tried some other companies and this one is the one I would recommend.
Review by Dodgerjac4 years ago
Exceptional team providing quality care services to families. Outstanding team workin together to keep families worry free of care an services provided to there family members.
Review by KieranTainsh Tresson4 years ago
I tried a few companies and Care Guardian was by far the best experience I received.
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