HomeServeHelps Reviews

I'm paying your invoice under duresse.
Before I had any problems all my electric points functioned. Then a fuse blew rendering them useless. I contacted you.
Simple et rapid?
To date:
1. 10/01/2020
For an emergency call-out your price went up by 20 when I checked out
2.Finally your electician arrived 2 hours late and it was dark
3. Next day I still had problems and after several days, I contacted you and again on the 15/01/2020
4. On (17/01/2012), your answer was I did not return his call, I did, so you are also untruthful.
5. He finally rang me on Monday last and made an appointment for Wednesday, he did not arrive?

Happy New Year.

I'm paying your invoice under duresse.
Before I had any problems all my electric points functioned. Then a fuse blew rendering them useless. I contacted you.
Your service is bad, to begin with your price went up from 125 to 145, I don't know why, then your man phoned to say he would arrive at 16hrs which was much longer than your 2 hours as advertised.
He did not come at 16 hrs he arrived about 18.30 hrs, I did not see him check the electric points which was the original problem, after, on the phone he simply said he checked the current.
The next day I checked all the electric points and found the one nearest the fuse box still not functioning. I emailed you, later your man phoned me and said he would pass by this week to fix the problem. So far nothing?
I am still waiting for your man to sort out the non functioning point as agreed?
I'm not French so maybe my French is not good, like your services.

Your renewal premium was almost fifty percent more than last year's premium.

homeserve are sending plumbers out to attend a customers appliance breakdown, even though they are not qualified.

A gas appliance, a pre-pressurised domestic hot water storage cylinder etc etc

We strongly urge policy holders to ask the engineer to verify there authenticity to work on the appliance, as this is your responsibility

Great service from them when they came to do my annual boiler service they explained everything and left my kitchen exactly as they found it.

Previously had home cover with Homeserve and always found them to be excellent, but unfortunately there renewal price for the year has more than doubled which is a great shame, hence I will be leaving and have gone with a different company

Had an engineer called Simon visit and he really knows what he is talking about. We have struggled for a long time to get all of our radiators to work properly ,but he finally resolved the problem. We now for the first time live in a warm and cosy house, thank you ! and mostly from our teenage daughter result!!

Satisfied customer Chesterfield

No call backs. Disgusting service. After engineer came out he said it was a simple job and they had the part in stock too. They left me with no heating and no hot water for 10 days in December despite telling me it several times someone will come out the next day. Complained several times and had to go to the ombudsman and ofgem.

After paying for a power flush for my central heating system I was told that they do not do it ,a third party does it .5 week went by with no central heating and numerous phone calls to H.E.S. Then finally a firm called Conec turned up from Liverpool which must be over 1.5 hours away from where I live, spent 3 hours flushing out the heating system, still not working ,radiators downstairs only hot at the top.
3 weeks later after having a new boiler fitted we had a flood in the hallway the Conec engineer had fractured the joint in the wall when he connected his machine to the radiator tails,had to have a hole chopped in the wall to have the pipe repairedo. Two weeks later after more phone calls another engineer turned up from Conec took the radiator off in the bedroom found out he had no bits to connect the power flush machine to pipework went off for an hour came back no bits put radiator back refilled system.
Next thing we new water was running out of our light in the kitchen, carpet in bedroom wet from venting the radiator, these are what H.E.S call professional firms, Cannot wait to see who turns up the next time

We called Home Serve just before midnight on a Monday night and an engineer was with us the following afternoon. Lee Lonergan came out and got the boiler operational again for us, ordered replacement parts and liaised with the office to arrange earliest possible return to fit. He carried out the repair and checked and re-tested the boiler fully before signing off the work. He was prompt, professional and tidy and gave me great confidence in the service being provided.

I was visited today by HES technician, Mr Tim Moore. I was waiting for my annual boiler service since June, which was not the ideal situation. However, I could not have been more pleased with the service Mr Moore provided. He was polite and friendly with enormous patience for all my queries. He further explained to me all the work he carried out and made sure I understood everything before he left. To be a great professional you have to be good at your trade and good on your communicating skills with the customer. Mr Moore was outstanding at both. Thank you!

Excellent service by the engineer Paul Oliphant. also good communication from the offices regarding appointment etc. Only slight problem was the delay in coming to do the repair. I would have hoped and expected for 24 hours maximum but was 48 hours. Maybe in the busy period!!?

Was a two day wait for part (fan) when my boiler went but Lee Lonergan who came to fix it was friendly and professional and got everything done swiftly when here- very pleased with service!

Worst company with inexperienced engineers. My boiler broke down on the 18 September, HES has sent over 12 different engineers but still can't manage to fix the problem.
Very slow service with some extremely rude member of staffs.
One of the engineer pretended he was there at the property when he clearly wasn't and when he was catcher he apologised.
Everytime one of their engineer comes out they express how sick and tired they are for working with this company, as there too many jobs and less engineers around. It is the 4th of November today and I'm still without hearing and hot water, I've expressed we have twin newborn babies in the house but that does not class as a priority.
They've misdiagnosed everytime they've come out to see the boiler and each customer report is stating something different.
I would have appreciated if they sent 1 or 2 engineers to deal with the problem as they would have known what they were doing, instead of sending 12 different engineers.
Absolutely bogus company would never recommend.

Please be aware

Thankyou

I had Tim Moore round today to undertake my annual inspection. Tim was very polite and extremely thorough in his work. He talked me through all the checks and pointed out where he had noted any points for reference. I am extremely satisfied with the service and would highly recommend HES to friends & family.

Decent company, renewal came through double what I was paying rang to cancel and they just dropped it back down to what I was paying already. Cheapest insurance I've found

called on 15th august when fault code kept occurring on boiler and it switched off, no visit until 24th august when a faulty circuit board was diagnosed. no contact from home energy services and its the 31st of august and still waiting for repair, very very bad, would advise people to look elsewhere for cover

Singing the praises of this Engineer who has a cheerful and pleasant manner. He brought parts ordered by another pleasant Engineer, Harvey, on Thursday. Paul was very meticulous in his approach to fixing my 30 year old boiler, he also carried out a thorough service which had been scheduled for another week. I am very grateful to him for his attention to detail, he is a great ambassador for the company.

Pleased with service and response to the problem experienced with my expansion tank emergency. Lou took my call at 07:50 and because of the seriousness of my issue immediately escalated to the scheduler that a same day emergency call out was required. She was very helpful and gave me a follow up call to advise me when the engineer would be calling. Mark Lineham attended and made safe the expansion tank and system that day. He did an excellent first stage repair and provided a really good customer service. His colleague, Mark Athorn followed up the call the next day and completed the repair work. Mark A had stepped in, cutting short his day off as Mark L had called in sick that morning and did an excellent job. Both Marks deserve recognition for their service and dedication which was much appreciated. Thank you.

Great service. Very polite, honest and helpful. Thank you.

Adam Bedford repaired a boiler/central heating fault. He arrived during the allotted time. He was very professional, helpful and knowledgeable. The repair was a little tricky and he clearly understood the problem. A great asset to your company.

We have just had our boiler serveiced by Adam Bedford,
He was very thorough and straight away found why the boiler was slow to ignite,the pilot tube was broken and had to be replaced .
He immediately ordered the part and was here the next morning with it all fitted and humming like a bird he was very professional and i would like to think he will be back to service my boiler in the future and
any other problems that may occur.thank you and well done Adam.

Mrs Colette Benson

Very happy with the annual boiler service I had carried out at my property today. David Mallinder arrived at the allotted time, was very friendly and was able to carry out the service in good time. He took the time to explain the results of the boiler tests which was very informative. Finally, he had a look at an addition small issue I had with the boiler and advised what I needed to do to fix this which was great. Thank you.

To whom it may concern

Steven came on 10/06/16 to fix my boiler as it was losing pressure as well as my central heating starting without switching on the boiler. Following his visit, the boiler was left even worse than it was before Steven arrived. I called HES again and managed to get Engineer Gareth to come out on Sunday 12th June and after further tests he confirmed a new expansion tank is required. Following this I was informed by Gareth that he would book me in later that week which did not happen.

Lorna KID: L13389 from scheduling called and after lengthy discussions, I agreed to take Monday 20th June appointment as already you had failed to rebook within the previous week and I was left with no choice but to accept, which meant having to take time off work.

Engineer Isher (KID: I9999) came to finally fix my boiler and with him was the Expansion tank. To my surprise I was told again that the job cannot be completed because a number of Gas Seals weren’t ordered, hence, I needed to rebook another appointment. Isher had confirmed that Gareth did place the order for the Gas seal alongside the expansion tank but it seems as though the “Office” did not order ALL parts as per Gareth’s email. Isher has spoken to his line manager Jamie Brummel and I was still not given a satisfying response. Instead I have to now re-book another appointment who will be the fourth engineer to turn up.

Already I had gone through a lot of stress and inconvenience all because of HES and after all this I am still in the same position. There is nothing which you can do for me and I regret having renewed my boiler cover from you, instead my loyalties with E.ON made me renew this as I was looking to go with British Gas at the time.

I agreed to take time off from work during stressful and busy periods and this has cost me a lot in terms of inconvenience and money. I want to know how HES intend to compensate me for this error. British Gas provides their customers with ex-gratia payments so I want to know how HES are willing to resolve my complaint.

Having been with npower hometeam for a number of years we had to change to another company as npower are no longer offering central heating service contracts.
I picked HES and the engineer (Tim Moore) today carried out the initial inspection. I had always been pleased with the high standards of the npower engineers and I am pleased to say that Tim has the same professionalism. So far I am impressed and believe that I have made the right choice to move to HES.