Homeline Furniture Ireland Reviews

I ordered 6 of the Isla Spindle dining chairs and they are not fit for purpose. Half of them arrived with chipped paint and damage. Within a few days, the legs started breaking off suddenly, causing injury. Three of the chairs are not completely broken, and the other three are wobbly and we’re afraid to sit on them. The chairs are still up on the website but they should be removed - they’re poorly designed and dangerous. I’m still trying to get my refund from homeline furniture..

Currently awaiting response on return of a large item, communications proving tricky ... follow up etc.,
willing to give the benefit of the doubt if the return collection and the refund is organized efficiently ... we shall see

Excellent customer service, Brendan was fantastic - even rang me personally to let us know what was happening. Would definitely use them again. Bed arrived earlier than expected also.

Failed to deliver and terrible customer service.

I ordered two kitchen benches from the website. I was told there was a lead time of 3 - 5 weeks. After, 3 weeks I checked in for an update, was told to check in later. After 5 weeks I emailed again to see if they had received the benches from their supplier but they didn't reply.

A week later I called again and they told me the benches wouldn't be available for another 4 weeks. If I hadn't chased they were going to allow 2 months to deliver two very basic kitchen benches.

They were totally disinterested and offered no help.

They have provided with me a refund but it wasted a great deal of time.

I have placed 3 orders with this company in the last 2/3 months.
Excellent company, actually reply to your emails and questions super fast.
2 of the orders were in stock and were delivered the same week.
One item had to be ordered and took just over 2 weeks. Delivery staff very helpfull, placed the items exactly where I requested them.
Items were very well packaged and outer wrapped in cling wrap, all handles were turned inwards inside drawers, to prevent damage in transit.
Very happy customer, would recommend them.