I bought a Jackson sectional from Homelement. Shipping process is terrible. They would not arrange otherwise . It’s curbside delivery . I live in an apt and this was a very stressful experience. Don’t buy from this company.
Review by Abdull Anglasias1 year ago
Just don’t buy anything from this place it is real bad
We bought a bedroom set for my kid. Picture looked nice once we got delivery the quality was so bad which I didn’t believe my eyes what we got all rough unfinished sharp edge first my child foot got cut by edge and hurt and each time we change bed cover for sure one hand get hurt. I request return and refund, they didn’t accept we I push they put condition for return which was two times more expensive than purchase price.
One person is sales person, manager, supervisor and customer service and her communication is another problem. Finally they sent technician when he got our home and checked bedroom set he said this is really disaster. However, when I contacted Homelement they said technician said everything was ok it seems like they changed everything the way they want it.
Review by Seat2 years ago
I purchased an item on 4/30 to surprise my wife for Mother's Day (5/14). By the time Homelement provided a reply on 5/10 indicating that they didn't actually have the item that I'd purchased available for sale, I couldn't recover with my plans to surprise my wife.
Review by Takiwa3 years ago
Great Product, arrived quickly and decent price
Review by Joode3 years ago
I searched the internet for a certain coffee and end table set. Every site wanted more for the same set. This site saved $60 for me and the quality is fantastic! I love my living room now!! I had no problems with shipping and no damage to my furniture. I don't believe that you can go wrong with Homelement!
Review by Stupot3 years ago
Product was delivered on time, and price was much better than other stores. Product according to expected.
Review by Wailsie3 years ago
I was maxed out with my credit but I got approved here anyway. The curio cabinet is really nice and good quality. As soon as I move into a house I'll purchase more stuff from here. Also the past option makes this even better.
Review by TPoH3 years ago
I had an oversized farm table custom built, but needed to find chairs to compliment the table. After several searches, I came across Homelement. The prices were reasonable compared to other companies. The order was shipped relatively quick and received with no damage. We had to order a total of six chairs and all but two were of high quality. The two in question didn't seem to have the finish completed on both sides. Overall we are very happy with our purchase. Once we figured out how to assemble the first chair, the others went together quit smooth. I would recommend this company and have recommended to the furniture maker of the table for a suggestion to his other clients that might want to purchase complimentary pieces.
Review by Rajniben Rampant3 years ago
I was little skeptic about the store initially as I haven't heard it before. I ordered Cindrella Canopy bed set for my daughter and I was told it will take 3-4 weeks to deliver the product during our initial call. To my surprise I received the items in a week and all the items arrived in good condition. Moreover the quality of the furniture is excellent. Overall I am very happy with my purchase with Home Element.
Review by Anniana3 years ago
I had never heard of Homelement prior to ordering so was a bit hesitant but I was able to find the furniture that I wanted that was out of stock other places so I took a chance and glad I did. The service was very good overall. I wish that a full service shipping/delivery option was available to people outside of NJ as that's a service I value. The only "complaint" I have is that I was not contacted to set up delivery as is noted in the confirmation. I hadn't heard anything about delivery so I finally called only to be notified that it was being delivered that very day!! This was a problem because I needed to have help to get the items into my condo and up the stairs and this help had to be scheduled in advance once I had set up my delivery date/time. So, I had no help arranged and had to call the delivery service and talk to them about paying to have the items brought in, which I was able to do. As noted, it would have been much easier to just have this option in the first place. Also, I travel frequently so it's lucky I was home when delivered but had I been out of town, what would have happened? It's important for something like this that the delivery be scheduled by calling the purchaser as is noted in the confirmation e-mail received. All that said, the delivery customer person I spoke with was very helpful and apologetic that the procedures hadn't been followed. The furniture itself is beautiful and sturdy and I'm very happy with it. I would definitely order from Homelements again.
Review by Norbert3 years ago
I bought a bedroom set and several other items and I love everything. Their customer service was very helpful and courteous. I would recommend them to anyone.
Review by Rushden3 years ago
Surprised the dining set we bought was delivered without assembling. A heavy weight package that all of a sudden we had to handle with difficulty.
Review by GeorgeOliveira3 years ago
Great experience, price was great, shipping was on time. Quality was good
Review by Caylani3 years ago
This recliner offers excellent support when sitting as well as comfortable heat and massage control. The Catnapper out performs all the other recliners I have purchased and I recommend it to all interested parties.
Review by TStrohmaier3 years ago
We like our bed that we purchased through Home Element -- it's a good product, and relatively easy to set up.
The shipping process was not good. I had difficulty knowing when the delivery would happen but was told that I needed to be on site for the delivery to immediately evaluate both the packing and the product.
Additionally, the boxes the bed pieces were packed in were quite damaged (several large holes about one foot across) and so I wondered if this would affect the product. Fortunately, it did not but I could see that this might easily happen in another delivery.
I also read through the instructions should the product be bad and it looked like a costly deliberation (which fortunately I did not have to do) both in terms of time as well as costs.
Review by Lualhati3 years ago
The item I had order was out at the manufacturer, which I was promptly informed of. Homelement gave me an estimated date of arrival and I had the option to back out of the order or continue to wait. Once my item was back in stock at the manufacturer, Homelement again contacted me to ensure of my intent to purchase or if I wanted to cancel the order. I confirmed and within days (LESS than a week), it was at my front door and in excellent condition. I would recommend this company to anyone.
Review by Srivishnu3 years ago
I ordered the full size bed, dresser / mirror, and night stand. THis style of furniture was perfect for my 1900's Victorian home. The furniture arrived quickly and without damage. The boxes had some minor damage but this had no effect on the furniture as it was well packaged.
The collection is absolutely beautiful! Very well built. I am very pleased with the furniture. I know my daughter will love it once she sees it.
Review by BigBunny3 years ago
Good quality dining chairs ant a reasonable price. Easy to assemble and delivered right on time.
Review by Anastazja Ozvald3 years ago
The bed we ordered with delivered in a very timely manor. The bed is of excellent quality ie very sound and a beautiful fit in our guest bedroom! We love it and would highly recommend this company!
Review by Galeemah3 years ago
I ordered 8 office chairs.
All of the chairs came in a timely manner, but one chair was damaged.
I contacted the company, filled out there damage report, sent in pictures and they sent a replacement right away.
Placed another order for a draft chair, came in a timely manner with no issues.
Would highly recommend this company to anyone.
Review by Padure3 years ago
I have bought a Glass Dining table Set and it was really great. No damage and delivered on time and I think it is hard to expect this kind of service for items such as Dining Tables. Usually there would be some kind of problems but with Homelement there was no problem at all. I would strongly suggest to buy from here. Everyone liked the Dining table and I would continue to shop from them.
Review by Vikoca Benbo3 years ago
arrived as scheduled. is a good quality product
Review by Hilmfri3 years ago
The price beat out anything in town and the quality was great. It got here faster than ordering from a store and I didn't have to pick it up or pay extra for delivery. Highly recommend Homelement~
Review by SuePip Beeraka3 years ago
The company was great, the furniture was better than I expected, the dressers have some flaws, but nothing I can't live with. I would recommend them.
Review by Jshyka3 years ago
This reclinder is the most wonderful and comfort chair in my house. The color is great also. I am so pleased with this piece of furniture. Thank you Homelement!!!