I have recently purchased one of their reclining sofas thru Amazon, with less than 2 hours of sit time my 140 lb wife broke the back and the recliner stopped working. I figured this was an isolated problem and contacted Amazon for an exchange and got my confirmation email stating it would be a refund instead. Upon my. Second call it appears that their furniture is no longer eligible for exchanges only refunds so now I have to wait 2 weeks for them to come pick up this broken sofa them wait another 7-10 days for my refund to process so I can purchase a new one. Overall incredibly disappointed in my Home elegance purchase.
Review by BevLun6 months ago
Can’t review yet
Still waiting for delivery of my furniture!!!!
Review by Marney7 months ago
The entire shopping experience — from finding the desk I wanted at a lower price that it was being sold for elsewhere, to interacting with the Home Elegance team with respect to shipping, to getting my piece delivered without any issues — was very pleasant.
Review by Panzanz7 months ago
We were so happy with our purchase through Homelegance. The gentleman we dealt with at the store and the deliverymen were very helpful.
Review by Shareexperience1 year ago
I placed an online order and received confirmation, but never received anything stating my order was cancelled. I called and was told my item was discontinued and that I was called but I did not receive a call, voicemail/message or email. Due to that delay I am now unable to find the item when I had the opportunity to purchase from somewhere else when this order was made.
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