Super Service, easy check in, great communication. We recommend using Homekey in this beautiful city :)
Review by JIllmarie Pulka4 months ago
Too expensive and no personal care for your home!
The communication in the beginning was alright, although I had to call for a respons on my email.
Once the contact was signed Homekey was not very clear in how they work. As a home owner I didn't feel that our home would be in good hands with them. We cleaned the whole apartment so AirBNB guests could book our apartment from the first day we left. During our holiday our first booking was not accepted by Homekey. They wrote to the guest that they didn't had the time to make the apartment ready for them and asked them to wait for late check in. That was 3 days after we had left the apartment (completely clean and ready for check in!!!).
Homey charges a big amount for cleaning and a minimum stay of 3 nights. I would never recommend HomeKey to others here in Copenhagen
Review by Hoping Luquerna1 year ago
Would gladly recommend Homekey's full package service. We have only got excellent response from our guests:)
Review by Tarisai Nogalski1 year ago
In our experience with Luu from Home Key, we think he was a bit rough and touchy to work with... There was no attention to detail when cleaning the apartment; a guest confirmed to me that the kitchen was dirty when they found it after "Home key" had been paid to clean and leave everything tidy for their arrival. Luu was not very friendly nor welcoming, leaving no room for trust.
Something positive is that Luu was always on time and available to hand in the keys and welcome the guests.
I think that being more open, kind and humble is much needed if you want to have a better service and also not to try all the time to make things your way but the way your client needs it.
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