HomeExchange.com Reviews

No extension of mandatory paid membership (you used to be able to pay nightly) with Covid although most people have not been able to travel.
During July/August it is almost impossible to get an exchange in Europe.
Very few owners update their calendar so they show as available but they' re actually not. If we have to pay £130 annually, what do we get that for that - not very much if we can't actually exchange when we want to travel. HE doesn't put pressure on owners to have current availability.
Very few owners write in their profile their requirements - ie. No exchange less than 5 days etc.
Absolutely awful customer service where you just get fobbed off.

I have been a member of HE for many years. I have had some good experiences, some bad. The time of the merger was terrible. However I thought things were improving in their customer relations department. I now see a post on one of their Facebook pages which is trashing another company’s reputation. Not only is this post not removed but they encourage the poster to leave a negative review on Trustpilot, whilst at the same time asking people to leave a positive review for HE, something they appear to claim they don’t do. I find this unethical and disappointing and once again their style of management and their arrogance appear to be moving back to the days of the merger.
EDIT
The “community member” is in fact a member of the HE admin team and the comment was only removed yesterday after I understand complaints were received.
The other site was easily identifiable from information given
HE requires preapproval for comments on the page and censors anything it doesn’t like so to talk about transparency is nonsense.
To try and justify leaving this type of post proves my point

Just find most people don't respond or dates never work or they wait until the last minute to ask for availability. Feels like a waste of money.

Great idea and well executed. Quite a large HE community that is being built giving all members a variety of exchange options. Well done!
The only thing I would add is, the interaction and functionality of the website needs to be always improving. You already receive a substantial amount of feedback from HE members on Facebook regarding this topic. Some of those suggestions are definitely worth implementing.

Cheers,

While the process is fairly straight forward, we actually get very few inquiries that fit our clearly stated parameters. We are in a highly desirable location and field endless requests for stays we say up front that we cannot accommodate and I tire of answering them - yet it we don't we are dinged as non responsive. Most offers for exchanges are from much less desirable properties than our own. Had I known the subscription was up for renewal I would have cancelled before hand.