Homebuyer Online Reviews

I needed to arrange an RCV RICS survey quickly on a Sunday and used this system which INITIALLY seemed to work well. The allocated Surveyor called the Agents on the Monday but made an appointment a month in advance which I would have rejected as too slow. I got several confusing emails from the Survey Office one of which asked for the fee which I had already paid online. The amount they asked for was also lower by some £50.00, but it may be a VAT issue. Still awaiting survey which is a week away.

When I booked the service I mentioned that the valuation was not to get a mortgage and that it was a cash purchase. I therefore needed a fairly accurate valuation rather than the valuation coming back as my final offer. My final offer was 342k. The valuation came back as 342k. When I phoned up to ask the surveyor, it was clear that he couldn't explain how he arrived at the figure.

I would have rated them 5 stars if it was not for the initial contact (or lack thereof!)
When I first went through the process I selected the survey I would like and paid the £350+ fee and when greeted with the thank you page I was told that I would be contacted shortly by someone (i filled out the request on a Monday at 14:27)
After not hearing anything for more than 30 hours I sent them an email asking what was happening as the money had left my account and I had heard no news. I was then told that all is ok and that an appointment was being arranged and I would receive the details shortly. Within 4 days of receiving that I had the surveyors details emailed to me and all communication from that point, including telling me the report was completed, has been brilliant! If they could just get that initial contact sorted out I would be more than happy to give 5 stars and recommend their services to anyone.
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UPDATE:
To clarify, after the comment on my above post, from initial order to receiving the report took 4 days which I was very happy about. The part I was not so happy about is that it seemed that I had to check that everything was ok even though I was told I would be contacted shortly when making the order. I don't request surveys everyday and I was initially worried about spending so much money without having someone to talk to, I can now assure anyone who does want to get a survey done that this is a great way to do it and better value than from an estate agent or broker.

The survey was carried out completely transparentely to me and therefore painless.

The Agents held the keys and took care of that side. Report was with me within 24 hours. No issues in the report, so all good as far as I can see.

Very satisfied with how it went and would definitely use this service again.

Fast service, great customer service, and great price. What more do you want!

Really impressed with this site and process. Report was requested and paid for, the process then ran like clockwork. Report was produced within 48 hours of survey and immediately available on the site as a PDF.
Our surveyor- Sheppey Partnership of Hampton was great.

This is the first time that I have used Homebuyer Online. This service was less expensive than the similar service offered via the estate agent. I found the survey report very clear and informative and met my expectations as to the detail covered by the survey. The only reason I have not given a 5 star rating is that I do not feel sufficiently qualified to judge whether a better service would be available elsewhere. However, I feel satisfied with the service and would certainly recommend Homebuyer Online to others.

I used Homebuyer Online with slight trepidation, but was reassured by reviews by other users. I can now add my name to the list of these other users who thought it was fantastic. Website really clear and easy. Price highly competitive. Survey booked very quickly with local surveyor. He called me prior to chat over. Report fast, simple layout and content was thorough. Good local knowledge too. Then had subsequent telephone discussions with surveyor which were very helpful. I would highly recommend. Thank you.

The report was very easy to understand with it's colour/number system. Meanings were explained in simple language and the conclusion stating the valuation was explained well. I am buying an old house so was expecting it not to be perfect but the survey gave me confidence to proceed with the purchase whilst knowing what i am letting myself in for. The only disappointment is that as this particular house was so cluttered and the surveyor is not allowed to move this clutter to inspect certain areas so i am hoping nothing was missed.

Does just what it says on the tin!

I was a bit apprehensive about organising a house survey through the internet. I needn't have worried. The whole process was easy and trouble-free. Within 3 days the survey was completed and 2 days later we had the written report via eMail. The survey was thorough and concise and really helped us to decide whether, or not, to purchase the property. I wouldn't hesitate to recommend this company to anybody!

Chose this company on the basis of other reviews on the site and wasn't disappointed. We were given a date for the survey within 24 hours of booking and received the report within 2 working days. The price was at least £200 cheaper than another local company. So please we chose to go with Homebuyer online.

I bought a homebuyer survey for a prospective purchase in Ivybridge, Devon, which was carried out by a Surveyor from Saltash. The booking process was really easy and the instructions I gave were listened to and acted upon. I had a really fast turn-round need, as we are looking for a very tight conveyancing timescale at the buyers behest. The survey was booked and other than a 1 day reschedule, was carried quickly (within a week). The Surveyor called after the survey and provided the verbal results as I had asked and the report will be issued within another week. I am very happy with their actions and found their advice very helpful.

Homebuyers website was recommended by a friend and I was a bit dubious because of the fact that you just input your details in the website without actually speaking to anyone. My nervousness was not needed because they contacted me immediately to confirm who my surveyor would be and the survey was carried out within 4 working days of registering with homebuyer. The survey completed is of a really high standard and has been really informative and helpful and was with us three days after the survey was completed. Would highly recommend for future home buyers!!!

Very detailed report - clearly explained - highlighted some issues with electrics and gas. I spoke to the surveyor who took the time to explain everything. Will probably save us a couple of thousand pounds on works we will have to have done!
Thanks guys ;)

Asked to be present during inspection, I live next door to the house I'm buying! No knock or courtesy call. Very standard service

The surveyor was straight out to the property the following day. He rang and informed me of his findings and that he would be writing the report in the next couple of days. It took a week before we had the report to hand. I still think they offer an excellent service and would definitely use them again.

Received the report the very next day of the survey. Good service altogether.

Shortly after ordering online the surveyor made contact by email to personally introduce himself and confirm when he would carry out the work and have the report uploaded for me to see. Both were done quickly and efficiently. Very pleased with the service.

Report should be quicker, as in this day and age with the internet, it should be received within 48 hours.

I have used homebuyer online for 2 different properties in the last few months as they are very competetive with the price. Only gripe i have is that the surevyour was very slow completing my report on the first occasion and i am still waiting for him to send me my second survey which will be nearly 1 week since he attended the property. So in summary they need to keep a better eye on thier Surveyors as they can be very slow and i'm sure i will recieve some excuse as i did the first time.

Survey was completed just 4 working days after ordering. Was downloaded to the day after survey completed. Gave me all the info I needed to know. Was £150 cheaper than the last survey I had done on another property recently. Would definitely use again.

A very prompt and efficient service. I had a surveyor appointed within 24 hours and a survey available to me within a week. The surveyor made imself available to discuss his comments etc. I would absolutely recommend this service to anyone wanting a survey undertaking quickly and efficently at a competitve price. The opportunity to understand the costs in advance and the content of each type of urvey is another great feature. Top service!

I was nervous about using an online survey company, but I need not have worried. I ordered a survey and within a couple of hours the surveyor had been assigned and he had arranged the survey appointment. The surveyor was extremely efficient and was in direct contact with me regularly. The report was very well laid out, easy to read and gave useful infirmation. Thankyou Homebuyeronline, I would highly recommend you to anyone.

We could not fault this company they were professional from the start to finish we would highly recommend them