Homebuyer Online Reviews

The surveyor turned up on time and was very efficient and friendly. We received an online version of the report within 24 hours.
I would reccomend this company as they were cheaper than others and their service ticked all the boxes for us!

It took well over a week to get the details of the surveyor but the report was produced within a couple of days of the survey and I thought it was thorough and easy to read. I wanted to follow up one of the issues that had been highlighted and the surveyor appeared to be more than happy to spend time discussing the issue with me by phone, and reassured me that the problem was not really as bad as it sounded..

No need to elaborate on that..

Telephone message left on answerphone and email sent chasing. No contact made.

If you need a quick survey... well... buyer beware

No complaints or issues with this service - everything worked well. Homebuyeronline kept me updated when the survey would be completed and responded to my emails promptly. I last bought a survey in 2007 (from a similar company) and the price compared favourably to then. All round, a very satisfactory service.

Received a thorough report at a reasonable price and our surveyor (Don) continued to be very helpful even after he'd published it.

We were very impressed with the service and speed of the homebuyers report through the site. We couldn't complain and would certainly recommended to others. Thank you very much!

This is a rapid efficient way to reach properly qualified professionals best suited to my home buying needs. I was able to speak directly to the surveyor on concerns relating to the particular property as well as getting sensible practical information ahead and after the survey. Home buying is such a critical time so I was pleased to feel confident about my surveyor choice via this online route.

As I am not familiar with building details I had to do some minor research to properly understand some of the detail comment in the report so I suggest that if a facility to add sketches to the report to illustrate some comments ( for example references to gable and truss details) matters would be clearer. I believe a picture paints a thousand words and with the on line report the photographic facilities now available this may help the surveyor to add clarification to the non specialist.
These comments are made in a spirit of constructive contribution and I repeat that I believe the investment in the report was certainly a good one.
I have not tried to negotiate a price reduction to meet the valuation given but I can understand that many buyers might do so.

Hi booked the survey on a Thursday Morning got a phone call late Thursday afternoon saying they could fit me in the next day survey was carried out and had this in my email box by the following Tuesday very good service and spoke with the Surveyor just to confirm and please my mind on something he mentioned in survey , would highly recommend .

Home buyer reports are clearly floored. Homebuyer online we're easy enough to deal with but I have reservations, not all about the company.
When I booked the appointment I made it clear I wanted to be present at the inspection.
It was carried out without me and I wasn't given the opportunity of being present. Other companies flatly refused to let me be present.
Why wouldn't a home buyer want to be present? The home inspector is working for me, supposedly, but they treat you like they're not interested in your queries or concerns.
I later found out the inspector was onsight no more than an hour and spent a lot of that talking with the vendor.
It's just not possible to inspect a detached home properly in an hour.
The actual report revealed nothing I didn't already know from my own inspection, and I'm no home inspector.
In short, the report isn't worth the paper it's written on.
It's not just this company, they were easy enough to deal with but there was a distinct lack of communication, it's the system.
I don't doubt there are some good inspectors out there, but finding them is more luck than judgement and the average purchaser is entirely in their hands.
Home buyer reports are - in their present form - a necessary evil & nothing more than a money making exercise for those that provide them.
I would recommend finding a very good reputable builder - with experience of the type of property to be inspected - to do the inspection, and also engaging independent specialists like an electrician & a plumber to carry out their own specific inspections on the property.
It will cost more but the result will be a whole lot more accurate.
These type of specialists should be offered as optional extras by any company offering to do inspections but in my recent experience they're not.

The process from start to finish was straightforward, it couldn't have been easier. The report was indepth and comprehensive. I have no concerns in using this service again.

The premium report is very detailed. Puts your mind at rest when making such an important purchase. On the scale of things at a fraction of the total cost.

I cannot fault the service I received from homebuyeronline.co.uk. They are competitive on price, and arranged to view the property the next working day after I ordered a homebuyers report. By the following evening, I was able to download their comprehensive report, which put my mind at rest regarding the condition of the property. I would not hesitate to recommend this company.

Great company. Very helpful and got the job done when they said they would. Reasonable price too. Would definitely recommend.

I got a quote online then went ahead and ordered the survey online. This was very convenient for me as it’s difficult to use the phone at work so this way was very quick and easy.

I ordered a Homebuyers Report which cost £327.75 for a 2 bed semi detached. It took 10 days in total from date of order to when I received the report via email.

I was happy with the service and the detail of the report.

Brilliant communication. Fast. Professional. Recommended!

Instructed on the Thursday surveyor arranged visit on Monday had my copy of survey
by Wednesday excellent service and a comprehensive report.

Not much more to say really. We were buying a fairly new property with no problems anticipated, so looking for most affordable survey. Best priced and good service, and the one query I had was discussed happily with us - ie no "online only" approach - the surveyor seemed to be a knowledgeable and helpful chap!
The reviews complaining about service speed seem odd from what I experienced - very fast service ... perhaps some buyers need to note that the survey speed is also subject to ease of access to the property.
In my experience you wont find much cheaper - not with such a comprehensive report.

One of the reasons I went with HomeBuyerOnline was because of the speed. The website said about five working days. Two weeks after my survey I'd heard nothing so decided to call HBO. Number not working. Called the surveyor on his mobile and office numbers but no answer, so I left a message but was not called back. The next day I tried again, but still nothing. I was starting to wonder if I'd been conned. My last attempt was an email to the surveyor, to which he replied, which was a relief!

The survey report was very comprehensive and was much more than what I was expecting so no complaints there, but seriously HomeBuyerOnline, if you are going to display your number at the top of the homepage, make sure it actually works!!

I requested the survey on the monday morning, it was carried out on the thursday and the in depth report was recieved on the friday. I would recommend Homebuyer online to anyone based on my experience

Cheapest quote by far, easy booking and payment. It took a while after booking to receive the surveyors details, and then again to find out when it was completed. The report received within a few days was very thorough, and the surveyor was happy to discuss queries. All in all, a good experience.

Ordered and paid online 6th August. Heard nothing for three days so called to ask when survey would be done. Was told they would check and call me back. Approx one hour later they called to say they had "changed" surveyors and that survey would be done 17th August which was a week away. By 21st August not heard anything so called the Surveyor. He talked me through his findings and said the report would be ready in a few days. 27th August I called Surveyor again and was told report would be ready to view in 24 hours. That deadline passed and Surveyor called to say it would be ready this morning. By 1.20pm I started chasing again.......... Now I have the report, which is fine. I have had 2 surveys done on other properties (not through Homebuyer) and this is equally as good. My main complaint is the time it has taken from start to finish is just over three weeks.

we were very impressed with the amount of detail and informed opinions given in the survey it has saved us thousands of pounds as we have decided not to buy the property'
we would have no fears about using your service again, indeed we will be using you again very shortly

We had a very informative talk to an adviser by phone and booked the survey to confirm our suspicions of rot under the floor of one room in our prospective purchase. We were sent a message to advise us of the surveyer's name and that he would be in touch by email. This was done in about 3 days and our survey was completed within a week. We were able to speak to him prior to his visit and he was most helpful and gave us a fair idea of the outcome which was confirmed in his a detailed reportwithin 4 days of his visit.

i thought the quality and the detail in the report was good, but as a lot of people have commented on here, I didnt hear anything from the team until the report was actually completed. I'm sure this is normal in the industry, but when you are making an online transaction a little re-assurance that the order is being progressed would be useful.