I have received an incomplete brewkit. After some phone calls, emails and contact, I have received many promises and offers to send the missing part, but this has not happened. For the last few days, their phone line is redirected to a busy number, so now, there is no communication at all.
It is frustrating to have bought something from so far away and have no recourse. I am unable to use the product I have been sent, the product I paid for in good faith.
Review by Banatu2 years ago
I bought a wort-chiller, that had severy leak issues on the hoses.
For some reason, it has taken them months to send some new clamps and a bit of hosing to fix the issue.
Shipment, ordering and all else worked out nicely and on time.
It worries me a bit, that this problem is apparently well known, and that the fixing should take this long.
Review by Husker3 years ago
A real full service & advice experience. I definitively recommend HomebrewShop !
Review by Cashmere3 years ago
Great experience, fast shipping
Review by Azhy Calisti3 years ago
Excellent prices, fast shippment and good support from stuff.
Review by Michaelmay3 years ago
Godo service, quick and trustable
Review by Keeghan Benthede3 years ago
I warmly recommend
Review by Fellah Ulus3 years ago
Very good products, I suggest to better the instruction on how to use some not usual instruments.
Review by Mengran3 years ago
Definitely one of the best supplier for beer-making ingredients and equipment.
Good packaging and services, the shipment to France was really fast and everything arrived as it was supposed to (no damaged package or anything).
Easy communication by email with the supplier.
Review by RaMeshia3 years ago
Great company to do deal with. The prices are very competitive even with delivery to the UK. Any emails are swiftly replied to by the Boss. Can't find any faults.
Review by Youjen3 years ago
Good price, Good product
Review by JBanes3 years ago
Bought SS gear from the site, very happy with my purchases. Price is very competitive as well.
Review by Pejvak3 years ago
Quick shipping, good products and very professional service.
Greetings from Slovenia....
Review by ThanOrens Todorowska3 years ago
Outstanding customer service, great prices and always fast to deliver. I wished shopping online was always that good.
Review by Sarkubocael3 years ago
All you need in homebrewshop and more! Niels is realy Nice and make good job!
Review by Kief3 years ago
Excellent, professional and friendly service.
Review by Greenshoots Repen3 years ago
I really like the product assortment. When I had trouble with a product I contacted support and they helped me out straight away. They are also flexible because I was able to change an order that was about to be shipped without paying up front.
If I have to complain I would about the order speed. But not every shop can deliver in 24 hours...
Review by Deemac3 years ago
I would given 5 stars but I had I big delay in my order due to the shipping company. The seller was more than expected, communicated and professional! My order arrived finally with a second shipment from seller, the first order probably lost!
The company must change the shipping company or make a better deal with them.
A paypal payments, will give a more safe feeling to the transactions.
I am very happy with this company and I will deal again in future!
Review by Keneth Calao3 years ago
Customer service is very good, prompt answers to emails and reliable also in case of reclamation.
Review by Wondergood Brattfalk3 years ago
The customer service is amazing! Fast respnses with detailed answers!
Review by Shaylia Coussis3 years ago
Homebrewshop.be has products you are looking for to extend your hobby. Quality products aiming for professionally.
The service is excellent.
Questions will be immediately taken care of and answered with satisfaction guarantee.
I will come back buying here!
Review by FrangFrong Zuercher3 years ago
Good service, nice contact with owner. Podtage cost are high and no discount anymore.
Review by Otaykami3 years ago
No trouble, easy to shop.
Review by Fadhlina3 years ago
Review by Tkdh3 years ago
Very kind and reactive folks, excellent customer support,thanks again Niels !