Homebell Reviews

Well, where do I start. I will try to put in a honest review here.

I contracted HomeBell to do laminate work for my newly constructed house.

Pros:
- Speak in English

Cons:
- Deceptive company. Make sure that the you read the initial offer contract thoroughly before you accept it. HomeBell will make a lot of mistakes in their offers, and will later try to make you pay for any changes.
- Delivered wrong products to my house 4 times. Once they sent Parquet instead of Laminate. The other 3 times, they sent the wrong sockelliesten (skirting boards).
- They changed the start date for the work 3 times.
- The work was planned for 1 week. It took them 5 weeks to complete it.
- Firma Witzmann, the company that HomeBell subcontracted are not master craftsmen. They are very unprofessional, and do very poor quality of work. They don't work full days and complete the work in very small parts. For instance, on some days they worked for 2 or 3 hours. Also, they forget to bring their own vacuum cleaner and tools. They will give every excuse possible to avoid work / correcting their mistakes. They will make a lot of mistakes and they will try to find shortcuts to fix them later.
- HomeBell will take advantage of you in case you are not from Germany or unsure of your German Consumer Rights. Only after I wrote a formal letter "Bitte um ordnungsgemäße Durchführung der Arbeiten", did they manage to finish the work before the final 2 weeks deadline.

Even though they offered me a discount on the final price because of their delays, the whole experience with HomeBell has been sour.

If you still prefer to hire HomeBell do it at your own risk. Make sure it is not Firma Witzmann that HomeBell sends you. You will have a lot of issues with this company.

HomeBell - "unkompliziert und stressfrei.", Nicht

Customer service totally absent.
Called 5 times and every time they promised to call me back.
I had to call again the next day, and meanwhile my laminate was placed and the handyman gone.
The handyman never placed a laminate plank before.
To fix a previous problem, he created a new, bigger one.

2 months to have the laminate placed poorly.
No way I'll recommend homebell to any other friend.

UPDATE: we have agreed to a reimbursement for the inconvenience of what described above. At least they showed some good willing to settle the issues. hopefully this was one off case.

I am a contractor and did a project for Homebell in the United States and they took the money from the customer and did not pay me when the job was completed They say they are now filing for bankruptcy just in the US market. I am now out the money for materials and my labor. They took food out of my children's mouths. Do not trust them they are a shady company.

Not satisfied with the painting of dormer. No feedback email complaints! Scandalous. Cost € 800. A lot of money!

I have patches in my ceilings. I had to tell the man to paint over parts. Amateur. Never again

Not worth the trouble.

Booked for a painter and decorator in Dec 2015 to start March 2016. Booked a week off work prepared the house for the decorator and guess what,,, waiting today all morning and nobody shows up.
Calls the company """ and guess what ,, no one picks up the phone.
Send an email asking what's going on and I get a pathetic excuse, and then they say if we want any work done in the future to give them a call,,, pathetic unreliable company full of lies and false promises.... DO NOT USE this amateur company