The service from Homebell itself was ok,
However the plasterer that has been sent on their behalf has performed a very poor job.
We agreed on smooth plastering and painting of the bedroom walls and ceilings. The plastering wasn't smooth at all and the painter painted over everything without any preparation of the surface. So we contacted the plasterer/painter. They sent somebody for repairs and he touched up on some spots. When told that it still wasn't smooth he said we were to demanding. In the end we gave up and signed of on the job because we were tired and did not have time to wait for more repairs. The bathroom was plastered to make tiling more easy. But this was a disaster, dents over the whole height of the walls 1,5 cm deep.... a lot of glue...
We got a discount, but that doesn't make up for the poor performance.
Review by Flounder9 months ago
Review by Suliaman10 months ago
Extremely great customer experience. Everything was taken care of by very skilled workers. Certainly will come back for other jobs!
Review by Cailla1 year ago
No complaints at all.
Everything was done to specifications.
The only thing is that the time / days were not completely kept to
Review by Rainaldo1 year ago
Extremely responsible staff who handle the project efficiently.
Review by Lennie2 years ago
Super Ablauf, super Service
Review by JaffyJaz Rehimov2 years ago
Customer service totally absent.
Called 5 times and every time they promised to call me back.
I had to call again the next day, and meanwhile my laminate was placed and the handyman gone.
The handyman never placed a laminate plank before.
To fix a previous problem, he created a new, bigger one.
2 months to have the laminate placed poorly.
No way I'll recommend homebell to any other friend.
UPDATE: we have agreed to a reimbursement for the inconvenience of what described above. At least they showed some good willing to settle the issues. hopefully this was one off case.
Review by Isabella2 years ago
Well, where do I start. I will try to put in a honest review here.
I contracted HomeBell to do laminate work for my newly constructed house.
- Speak in English
- Deceptive company. Make sure that the you read the initial offer contract thoroughly before you accept it. HomeBell will make a lot of mistakes in their offers, and will later try to make you pay for any changes.
- Delivered wrong products to my house 4 times. Once they sent Parquet instead of Laminate. The other 3 times, they sent the wrong sockelliesten (skirting boards).
- They changed the start date for the work 3 times.
- The work was planned for 1 week. It took them 5 weeks to complete it.
- Firma Witzmann, the company that HomeBell subcontracted are not master craftsmen. They are very unprofessional, and do very poor quality of work. They don't work full days and complete the work in very small parts. For instance, on some days they worked for 2 or 3 hours. Also, they forget to bring their own vacuum cleaner and tools. They will give every excuse possible to avoid work / correcting their mistakes. They will make a lot of mistakes and they will try to find shortcuts to fix them later.
- HomeBell will take advantage of you in case you are not from Germany or unsure of your German Consumer Rights. Only after I wrote a formal letter "Bitte um ordnungsgemäße Durchführung der Arbeiten", did they manage to finish the work before the final 2 weeks deadline.
Even though they offered me a discount on the final price because of their delays, the whole experience with HomeBell has been sour.
If you still prefer to hire HomeBell do it at your own risk. Make sure it is not Firma Witzmann that HomeBell sends you. You will have a lot of issues with this company.
HomeBell - "unkompliziert und stressfrei.", Nicht
Review by Guernseyginger2 years ago
I had requested to get the facade to my house renovated. The customer service was very friendly and helpful. The painter was professional and the results compared to the price paid absolutely fair.
Review by Bertangela2 years ago
Friendly service, that has great help to offer at any circumstances. After my contractor did not show up at the confirmed hour Homebell was able to get in touch with him so that the job started only 1 hour later. Also the job was finished on time and the result looks really great! Finally I can enjoy sitting in my kitchen again
Review by Fatheia2 years ago
Well done Homebell! My project went as I wished. It would be great, if I could have chosen from a broader selection of hardwood floor. Still 5 out of 5 stars!
Review by Eilian Kapmarski2 years ago
I am a contractor and did a project for Homebell in the United States and they took the money from the customer and did not pay me when the job was completed They say they are now filing for bankruptcy just in the US market. I am now out the money for materials and my labor. They took food out of my children's mouths. Do not trust them they are a shady company.
Review by Regla2 years ago
Good quality, no complaints, I was happy with a job wel done
Review by Murkerty3 years ago
It's a great service. For moving out of my apartment I head to re-paint the apartment. Throughout the process I was helped by a friendly and helpful person who send me a painter from the region. The prices were okay for the quality delivered. I will try to use Homebell for doing the flooring in my new apartment.
Review by Kasanen Derrow3 years ago
Not satisfied with the painting of dormer. No feedback email complaints! Scandalous. Cost € 800. A lot of money!
Review by Bantick3 years ago
These guys did an amazing job. I will definitely use them again.
Review by Rubinia3 years ago
Homebell started our home project immediately. It was truly a wonderful experience to work with the company. They honored their price guarantee and provided us with top notch customer service. We will use Homebell again for upcoming projects.
Review by Bevey3 years ago
I worked with Jennifer Waxman from Homebell for my interior house painting and could not be more satisfied. She found me a reliable painter, a competitive price, great communication throughout the process and quick follow up with any questions or issues I had.
Review by Susaran3 years ago
You tried and met my time constraints. The Painters you sent me were EXCELLENT!! Professional, Neat, Clean, personable And did a BEAUTIFUL JOB!! Four colors painted beautifully and borders of rooms are great!!! I can't say enough about Jeff and his Son. They are EXCELLENT!!! Please send them to other clients in the area!!! GREAT WORK!!! Thank you, Jeff!
Review by MEBMiddx3 years ago
They had the second best offer in terms of price but better conditions than the others. Glad I chose them because the paintingjob looks very nice. 7 doors and 11 windows around my house. Paul and his man were very kind and professional. Coordination by Homebell (sebastiaan!) was also great, I managed to reschedule twice without a problem. Would definitely recommend!
Review by Poignant3 years ago
Booked for a painter and decorator in Dec 2015 to start March 2016. Booked a week off work prepared the house for the decorator and guess what,,, waiting today all morning and nobody shows up.
Calls the company """ and guess what ,, no one picks up the phone.
Send an email asking what's going on and I get a pathetic excuse, and then they say if we want any work done in the future to give them a call,,, pathetic unreliable company full of lies and false promises.... DO NOT USE this amateur company
Review by Alkiviades3 years ago
I have patches in my ceilings. I had to tell the man to paint over parts. Amateur. Never again
Review by Customerad3 years ago
The folks at Homebell are so professional, reasonable and responsive. Honestly, remodeling my house looked like it was going to be so stressful, but they managed the whole process for me. I really appreciated it!
Review by Sallyjo Busschau3 years ago
Needed an urgent paint job for the downstairs of my house. Was able to book a painter over the phone who started 2 days later. I was offered a fixed price which was similar with what I had been quoted elsewhere. The job was completed smoothly and the project managers were regularly checking in to make sure everything was OK. Would use again.
Review by Shenetra Eminoglu3 years ago
Great job from start to finish people you can trust, all the way through you have a contact a person on the other end of the line that actually picks up the phone , works for me no surprise cost the estimate is what you pay.