Nice user experience. Easy to order on web-site.
Good quality of service and products.
Review by Mingtung1 month ago
I ordered a table with delivery time 13 weeks, very long, but doable since we already have a table. After 12 weeks I got an email saying that there is a delay of 9 more weeks ...
The only positive is that I chose 'Rechnung', so at least I want loose any money on this. I have seen other people are having problems getting reimbursed when their orders are cancelled.
Review by Quách1 month ago
Review by SusanAV1 month ago
Review by Yusnier1 month ago
Review by KirbyD Chor1 month ago
wasnt able to use the afterpay
Review by Phillipia Palleres1 month ago
Customer service is a little strange. I tried to get a new 15% discount code, as my order wasn't processing correctly (Bank thought the 1,000 Euro purchase was fraud, had to use a different card). It all depends on who you get in customer service, some are really willing to bend over backwards (yesterday, the woman did get her supervisor and was able to help me out), and some say "Well you could write service AT home24.de and MAYBE get a credit (credit to where? for my next purchase? they couldn't say) for the 150 Euro you would be saving." I do not have anything good to say about that customer service email address... They led me the wrong way when it came to tax-free shopping and it's frustrating. I feel like no one is on the same page and it is a shame, I love their products.
Review by Nasiimu1 month ago
läuft alles super
Review by Vially1 month ago
alles Top, Gute Funktion, top Ware
Review by Consulting2 months ago
Always had good experience with home24.
Review by Oselia2 months ago
Review by Get2 months ago
Top Shop online
Review by Naul2 months ago
Super Online Shop!!!
Review by Peter Campbell2 months ago
Review by SyopZ2 months ago
Very good service and great options!
Review by Poplarboy2 months ago
Review by Idelsa2 months ago
Review by UofAlabamaFan2 months ago
super super good
Review by Pramey3 months ago
Really not the best experience
I bought multiple products from Home24, but their customer service and delivery management is very bad. Phone calls take very long to answer, and they can only speak German once they do. E-mail response time is up to 3 days.
In addition, I ordered a mattress for my new flat, after relocating to Germany, only to be told that it would be delayed by 5 weeks (planned for it to arrive upon moving in).
It arrive today to my relief + excitement, but it was the wrong product! I ordered a 160x200, h2 mattress (which was printed on the box), but when I opened it, it was a 100x200, h4 mattress. My weight is about half of the minimum required for an h4 mattress. Contacted them on all channels, and of course was told that they will happily take it back but cannot fix their mistake (over phone, of course, as the other mediums did not respond).
I cannot suggest you buy here, even tough their products look good at reasonable prices. There are other shops with good looking products and great service (not sure I can mention them here, otherwise I would have been glad to help).
Review by JimiJo3 months ago
Our first order got cancelled without a very clear reason. We're a little disappointed with the service.
Original coupon for newsletter subscription got canceled and not returned (so I'm getting spammed for no reason)
If we wouldn't have had a corporate coupon for a discount, I don't think we would have used it.
I will really discourage my friends and family to purchase here
Review by Nesby Derrow3 months ago
Gut sortiertes Warenangebot
Review by Brumby3 months ago
I spent nearly 3,000 euro on this site. The web site is great and they have some very nice stuff. However, the products and the service is very poor. I think all items I ever bought had some problem. A wardrobe was missing a piece and had to be returned for a refund. Needless to say, that was a major inconvenience and the process of returning the item was not easy. Customer service was generally cumbersome. A buffet was damaged in several places. After weeks of reporting the issue with several people on the phone and submitting a written complaint, I was given the option of keeping it and receiving a discount on the price. I never saw the discount. Other items had minor damage which I ignored. Other solid wood items I bought were hell to assemble and never really assembled to their proper state. A beautiful bed with drawers had screws that were clearly too small to deal with the pressure of opening and closing. I can go on and on.
It is sad because like I said the products online look great and their prices look good too. I wish they would get their act together.
Review by Gilroy3 months ago
decent design and quality. delivery and return cost is free. It was my first experience with home24, and i would definitely buy here again.