Hollywood Fancy Dress Reviews

Quality products ann Fantastic costume.

Perfect and such a quick delivery

Quick Delivery and reasonably priced . Will
use again.

Fast delivery and good communication

I visited two of the Hollywood Fancy Dress shops, the one in Southampton and the one on Castle Street in Bournemouth. The staff in both shops were great! So nice, friendly and really helpful! They have a huge array of costumes and accessories! Perfect for any fancy dress theme/occasion!

Great service ordered on line
One costume was out of stock but was contacted and sorted picked up.
Friendly and value for money

to be honest it was a year ago and do not remember any problems

Excellent customer service. I had ordered something that wouldn't arrive on time so kindly called me and advised me it was being held at store to ensure I got it on time! Fab service. Thank you

Perfect, it really looks like the dancer hair.

Fits very wel.

Brilliant, no problems whatsoever and be getting more products in the future :)

Excellent choice of outfits

Wide range of products, great prices and fantastic communication from the store when ordering online.
Will definitely be ordering again!

Fantastic costume.

Purchased two costumes, one for myself and one for my wife. There are no changing rooms and when we tried them on over our clothes in store I was happy with mine but my wife was unsure. So we decided to buy them and take them home to try on thinking we would be able to return them if they didn’t fit us correctly. Mine fits really well but my wife’s doesn’t so we took hers back to get a refund. However when we tried to do this we were refused a refund. All the shop assistant could say is we are well within trading standards and we don’t have to give you a refund. When I asked if she thinks it’s fair that you don’t point this out to customers her response was we are well within trading standards and if you looked on our website our full returns policy is there for you to view. Eventually the assistant offered me credit, I explained this was no good to me as I don’t go to fancy dress events that often and that I lived an hour away and went to southampton just for the fancy dress shop. I left the shop without a refund and angry not only because of the policy but because of the rehearsed manor in which she kept replying with “we are well within trading standards”. Having now looked at the reviews on trust pilot I can see I am not the only one with this complaint and therefore I can understand why the response came across as rehearsed as you must obviously get a lot of people with the same issues and therefore you get plenty of opportunity to practice your response. Several people have complained to you about this policy and you have stated in your response that you value and pass on feedback but do you really? As you are still receiving the same responses are you planning on changing this policy or putting a sign up stating this policy in your shops?

Generally fine but slightly disappointed I had to purchase costume and mask separately which made it overall a bit pricey also mask was packaged flat which has slightly effected the shape of it when worn. Delivery time very good.

It's good fun! Little on the tight side but lots of positive comments.

Good honest shopping and quality goods delivered on time.

Very impressed with the look and most of all very comfortable.

Good communication & very helpful dealing with nil stock situation.

Whoop I thought great I have checked my reflection in the mirror

Great service all items arrived on time in good condition

Good service all round.

My order turned up days after the occasion I ordered for even though I paid quite a lot extra for next day delivery...called up and was told I would get a full refund once the item was returned by Courier...refund never received...would not use again

Is Very Good.

They don’t have changing rooms but they won’t let you try any of the items on either, I got my daughter an outfit that didn’t fit as it was too big & the manager was very reluctant to let us exchange for another outfit. When we did exchange the manager said ‘if this outfit doesn’t fit you can’t bring it back as you have exchanged already ‘ and they have a policy that means you can’t return anything in exchange for your money back. The manager in the Poole store in Dorset is extremely condescending.