One of the best holiday deal with him for this season.
Review by Dumble3 years ago
This company took our money for a booking for transfers last year to take us from the airport in Majorca to Cala d'Or. When we arrived at the airport we went to the correct place to get the transfer only to be advised that they do not start taking people to that part of the island for another week!! We tried to contact them, we were unable to do anything other than pay another 60 euro each way to get private transfers as there was literally no other way for us to get to the hotel. Absolutely appalling service. We lost over £100.
Review by Heber4 years ago
As the previous review.
No confirmation email received but they took the money from my account and left me stranded at Barcelona airport.
After aeveral calls to a foreign number and a uk number.... both denying responsibility.... i was told the company cancelled the booking a week aftwr i made it but did not let me know.
I was promised an email apologising... this never came. Then 6 days later i returned from the holiday i received an email saying they would honour the booking!!!
Apparently another company was taking them over but has changed their minds but still dealing with the complaints.
Do not use!
Review by Sprat Witana4 years ago
I arrived in Palma Mallorca on 21st July 2015 to find that no transfers had been made. The telephone number is a company who dealt with them last year but no longer represent them. Had to pay €98 for taxis on top of the £65 already paid to Holiday Ugo. After e-mailing I have received automated replies from Transport 2UK ltd & Coachire.com but no further response. This company are still taking bookings please avoid.
Review by Joealued Withanachchi4 years ago
Booked transfer, received no confirmation email or reference number but money went out of my account. Contacted customer services excepting the issue to be resolved easily, first phone call was told I would receive a call back from their operations department, didn't receive one, called again told the same, same response. Third time I insisted to speak to operations and was put through, operations couldn't help with the issue and would ask finance to look into the issue, still no response, have to pay excessive money for airport taxi as received no response.
Customer services have no log system so you have to explain your case every time to a new customer service employee, none were helpful and just look to fob you off to another department.
Do not book with this company.
Review by Amzz4 years ago
I booked return airport transfers from Heraklion airport to our resort at Bali in Crete through Holidayugo after following a link in Travelsupermarket. The outbound journey was completed OK after a somewhat lengthy wait at the airport. For the return we received a fax via our hotel (Sofia Mythos) from DeltaNet travel saying that our transfer for the following day 23rd April would not be served as Travel ugo ceased trading with immediate effect. Please make your own way back to the airport. No word of apology!
As we got the fax late in the evening it meant we only had a short time the following morning to organize transport to the airport some 30 miles away. A UK resident in Crete who we'd met at our hotel kindly offered to take us and our luggage strapped to the roof rack of his trusty aging Nissan Micra which saved the day. Thanks Ray if you ever read this!
So I would be wary of using this company if they are still trading.
Review by Sehriban4 years ago
I had booked 2 separate transfers as some of our party were arriving on different days to Gran Canaria, on both bookings no-one was there to collect us, all the transfer companies said they had not heard of HolidayUGo we had to pay 50Euros for 1 taxi and 80 Euro's (at night) for the 2nd taxi, I have written in & complained and have yet to receive a response and have also tried calling the number on the site which is never answered.
Review by Luchito Derrow4 years ago
I booked online with this company for transfers from Barcelona airport to my destination and return for 5 people paying a massive price of £187.60 for a 50 minute journey. I had looked into this company before booking and it had some decent enough reviews for me to pay this kind of money. We turned up at Barcelona airport and the specified arrival time on the 21st may only to be greeted with...nobody, me and my friend and 3 boys in tow stood for an hour and a half outside the airport waiting. Due to is not having our phones on a kind Spanish gentleman offered to lend his phone to ring the emergency number on the holiday transfer voucher. A gentleman answered and it was confirmed that he had not worked for this company for 3 months as he had not been paid so they had no intention of sending us our transfer. We then had to order a taxi with then cost us another 176 euros to our destination. Since getting back from our holiday (travelling back to the airport by train) as our transfer obviously didn't have a return journey for us Neither, we have been in contact with this company and they are very reluctant into refunding our money even though they left us in dire straits. Beware this company is trading under a few different names including travel2ukltd and coachhire.com. I wouldn't trust this company as far as I could throw them and they upset my son and my friend and her sons in this matter.
Review by StormHusky Podzimek4 years ago
On arrival at Dubrovnik our driver was waiting and courteously introduced himself. We were immediately driven in a private transfer to our hotel.
As required we confirmed our transfers 24 hours before our return flight and again a very courteous and informative driver arrived promptly to provide a private transfer back to the airport.
Both drivers assisted with porterage of luggage.
We will definitely use Holidayugo again and recommend to family, friends and colleagues.
Review by Yalonnda4 years ago
Booked with Holidayugo.com. Paid £67.00 for transfer from Barcelona airport and return. No taxi turned up. Rang telephone number, woman said no longer works for them. Left stranded. Telephoned the office, was told Holidayugo.com had gone into liquidation? But they are still advertising and taking bookings under Holidayugo.com? As per other reviews, still waiting for someone to ring back. Worried about return transfer. Have contacted citizen's advice they are looking into whether they are still tradiing and considering my options.
Review by Dewiley4 years ago
Used Holidayugo from Cologne airport to city centre for trip to christmas markets. Service was shockingly bad. There was nobody there to meet us. We had to ask girl at information desk at airport to phone for us.
We were then told 45 monutes until taxi arrived.
Driver did not get out of taxi had no card with our name on it.
We had to randomly approach taxis which were parked at airport.
All in all poor show and we would not use company again.
Review by Carolyna4 years ago
On arrive at airport we had to wait ages for transport after ring loads eventunly it it came no rep of the company to help us out not good
Review by KitchenUpdate4 years ago
Pick up at airport efficiently and picked up for return journey on time by very polite drivers. Would use again and recommend to friends.
Review by Meirgani4 years ago
I would recomend this company, have used many before and holidayugo staff was helpful when I made a mistake on my booking and changed it for me with no fuss! The transfer went smoothly, nice driver and arrived on time, good price too so would use again.
Review by Loadinng Kromoff4 years ago
Fantastic reliable service excellent price have now used holiday u go several times and have recommended to all friends and family
Review by Torbjørn Wasonga4 years ago
Excellent service and the best value on the market
Review by Colourdiva4 years ago
Called company before travelling, excellent customer service, told us where to go and what to do. Transfers took place without a hitch, so very pleased. Will definitely be using again.
Review by Orencio McTrusty4 years ago
Very good service. Taxi was waiting for us when we arrived and was on time for our return. Very good price also. Would reccomend this company
Review by Dibz DeAngelo4 years ago
The company was there to greet us at the airport and delivered us right to the door of our hotel. We were changing hotels halfway through the holiday and the driver had all the information about this. The night before we were due to go home we had a note put under our hotel door confirming our collection in the morning - very impressed. For such an economical pickup the service was excellent. Will definitely use again.
Review by Bafford4 years ago
We used Holidayugo airport transfer service at Malaga Airport. It could not have been any smoother they were waiting for us at the airport for transfer to our holiday destination and picked us up from there on time again on the way home. On both occasions we were picked up by really polite drivers and in really nice cars, could not fault them would definitely use again. Really good price too!
Review by Mukwa4 years ago
I would recommend Holidayugo to anybody in 3 years which is about 10 trips never had a prob , always on time 5 stars
Review by Beryl Blackman4 years ago
Used from faro airport to Lagos, First 9 times absolutely brilliant, very cheap and they used the same buses as others I have used, tenth time they couldn't find us on the paperwork and had to telephone, very polite and after an hour or two sent an 8 seater bus just for us, next time had a problem because the paperwork told me to stand in one queue and the girl at the next stand shouted my name and got quite cross as she had been waiting for me. Other than that no problems and in fairness a lot cheaper than all the rest so happy to put up with it. as there is no saying that it wont happen using the other bus services.
Review by FatherNature4 years ago
We booked a private taxi to take us from the airport to the resort and back again. On both occasions a mini bus turned up which we had to share with other people. We are not fussed to share with others but when we'd spend an extra £40 on a private taxi - that's what we expected to get. ON the way to the resort, we insisted on waiting for the private taxo, on the way back however, the minibus turned up late and we didn't have enough time to wait for the taxi. I will be complaining in due course and I would not book a private taxi again. Rip off.
Review by Vritta4 years ago
Very disapointed. We booked a transfer from Izmir airport in Turkey. On arrival there was no one to pick us up. Called the number provided by our confirmed booking and got told that they have no referance to the booking and havent dealt with holidayugo for ages due to payment issues. Left at an airport with no idea where to get help. No other transfer companies in the area and lost. Thank you holidayugo for messing up part of our holiday. We finally managed to get a taxi to take us but it cost us double what we had already paid to holidayugo. Personally I will never trust them again. Lets see if they fix the mess in time for the trip home.
Review by Lisace Tuira4 years ago
DO NOT BOOK WITH THIS COMPANY!!!!! Left stranded at Palma Airport. No pick up as the company have allegedly gone bust. Contacted the transfer provider (Dip Transfers) who informed me Holidayugo have been taking payment from bookings but not paying out to him for the work completed. My Dad has recently undergone major surgery and this was the last thing he needed!! I can appreciate companies having issues but at least have the DECENCY to inform those with bookings so that other arrangements can be made.