Smooth transaction when booking and very affordable rates to your planned vacation. Tour guides were knowledgable and very accommodating. Piece of advise, don’t book 3 star hotel when your planning to go to Armenia. The 3star hotel I stayed was dirty, smelly carpet floor and has aircon malfunction. But overall, I had a great experience with the services of holiday factory. I will definitely book my travel plans with holiday factory again soon.
Review by Laquishia2 months ago
Me and my friend booked a 4days 3nights trip to Maldives from Holiday Factory. Actually, this is our 2nd time to booked our holiday trip from Holiday Factory and so far we are happy and satisfied. Our trip to Maldives was great and memorable because of the outstanding performance of our tour guide Mary as well as the crew members of the Blue Horizon and staffs of Lonuveli Hotel.
Our experience ratings are as follows. 5 as the highest ratings.
Tour Guide - 5
Mary is awesome. She always makes it to a point that our stay in Maldives will be memorable. Even though she’s new in the country she still knows a lot of things about Maldives and it is quite impressive. She always strive hard to provide us the better service she can give.
Customer Service DXB - 2
They are not that helpful and not courteous over the phone.
Food (Breakfast) - 3
Same menu for 4days. Hopefully, the hotel can think of an alternative menu’s to be served to the guest.
Staff - 5
Amazing staff. From the manager Raymond who is very polite and soft spoken down to the other staff members of the hotel who are always prompt and very helpful.
Amenities - 1
We were shocked to see that there are stained in the towels and in the bed sheet.
Rooms are not being cleaned everyday. You need to call or request from the reception area to get it cleaned.
TV is not working and AC is quite bit old.
Room is small.
Staff - 5
Catamaran crews are amazing. They are really helpful and guide you all throughout the excursion. I was feeling nauseated the whole time on our 2nd yacht trip however I was still able to manage to go snorkeling and swimming because of their help. They always make sure that all the guest are enjoying while cruising on the vast Indian Ocean.
Food - 5
Food was delicioso. It was freshly cooked and prepared. Quality is perfect and take note its refillable as it is a buffet.
Amenities - 5
The whole catamaran is yours.
Food (Lunch) - 4
A quite good selection of international buffet and a live cooking pasta and fried rice as well as grilled tuna on our 1st day. I was also expecting a grilled tuna on our 2nd day however it is not available. :( Food quality was good.
Ambiance - 3
Ambiance is ok. Though the restaurant ambiance is quite fascinating as it is located along the seashore. We can hear the splash of the water and blow of the fresh air while having our lunch.
Staffs - 4
Staffs are courteous and helpful. They always great to each and every guest they passed by.
Amenities - 1
We did not enjoyed the amenities they offered as when we requested for kayaking we were advised that the weather was not good so they don’t advised the guests to go kayaking. When we reached the seashore there are some other guests who are doing kayaking.
Our overall experience with Holiday Factory was amazing and we will surely book our next adventure trip with you.
Review by Thaxters2 months ago
We went to Bangkok on 1st week Dec ‘19 through Holiday-Factory.
10/10 for our tour guide Mr. RUDY! He is a wealth of knowledge- great personality- full of educational information, great company, and very competent. He has great attention to detail to make sure that he could provide anything we might need. We felt safe and well looked after at all times. Even when he was not with us he had made sure all bases were covered regarding our well-being.
Review by Obliviater2 months ago
DO NOT BOOK WITH HOLIDAY FACTORY! ITS A SCAM! I have made a booking last August and before I made a booking, I was assured that date adjustment would be +/- 1 day and that even states online. Once payment is done, they gave me a totally different date than the preferred dates. Such a horrible experience and people becomes unprofessional the moment you booked with them. And the worse, refund would take 3 months which is totally absurd!! It has been more than 3 months now and I still did not get any refund. I am contacting them and no one is getting back to me. Very unprofessional and worse travel booking experience ever!
Review by Tarlochan2 months ago
I want to give minus 5 star rating to this organization..suggest everyone not to book through holiday factory..it's been more than 6 months and I have not got my refund..inspite of sending reminders..customer care is pathetic and very arrogant..pls pls everyone do not book through holiday factory..
Review by Urbanec2 months ago
Recently i went with my sister for a holiday in Georgia. We had a great time to know about this small city how they are preserving their very beautiful nature. And like all other places, people are approachable but shy to expose themselves because they only speak their language. Good thing there are such nice friendly people who represented their place to people like me. To Besu, Ika, Nina, thumbs up to you guys, keep it up in delivering a good and humble service to your tourists. Keep your country proud.
Madloba...🇵🇭 of Room 725 Iveria Inn nov 28 to Dec 2.
Review by Vonnetta2 months ago
Hi. I got a call from the agent saying that i got selected in the lucky draw. After listening to the sales agent i was interested to go on A holiday trip and I was paid some amount. But now I changed my mind and was asked to cancel my member ship and asking for a refund of which I paid.. But they are telling it is not possible. Which I didnt like it. When it's my money what's their problem to refund back.
Review by Gbo Yoak2 months ago
10/10 for our tour guide Irakli aka Ika! He is a wealth of knowledge- great personality- full of educational information, great company, and very competent. He has great attention to detail to make sure that he could provide anything we might need. We felt safe and well looked after at all times. Even when he was not with us he had made sure all bases were covered regarding our well-being.
Review by Rudsel2 months ago
I love all the tour guide very professional very friendly specially nini she is the best tour guide excellent service nini is very approachable and friendly to all of us in the group that's why in our group going to gadouri we love and like nini... 5/5
Review by Illaine2 months ago
Generally, our trip to Georgia was worth it. From airport transfers to excursions. The tour guides were so accomodating; answering all queries re almost all issues from their history, economy et al. Talking to them was like it wasn't our first time in the country.
Thanks Nini, Nino and Leri and your drivers for the safe trips. Hope to see you again.
Review by Lual2 months ago
Holiday factory.. best holiday company... Such a wonderfull service...we are enjoyed alot at singapoore.. Employees are very nice receving and they are treted us like family, resort is very nice, best hospitality services
Review by Twanneshia3 months ago
I booked Armenia package due to some personal reasons I cancelled my booking voucher then I asked they said refund amount will return within 3 to 6 months
So I waited for 6 months but they failed to return the money
Now more than 6 months they aren't returning the money if I asked not assurance about my money.. I am personally disappointed about their service
I keep sending reminder mails but no response
I don't trust this kind of tourism anymore
Review by WilliamCarbery Circens3 months ago
I purchased a package in Maldives for 4days. Good thing that I only availed that short because the itinerary and activities of these people have ate so boring. Everything was unorganized, all in miscommunication, all out of place. The Malahini island is a total disaster. Nothing to do there, the crew was also all stupid to assist you. Tour guide is a starter, she looks like she is not in control of everything. Everything was not well prepared. We were so unlucky. Going back to hotel was so early that we have to leave the island by 4PM. Then nothing to do at night since the hotel doesn't surround any leisures to have fun with. Anyway, I gave 4 stars because of the bond I've shared with the Tour Guide Mary V. She was super nice and so human. The interaction she gave us was so warm and very accommodating. She's still new in her field, that's why I considered that. Only because of her, I remained calm and tolerated all the messy tour I've had in Maldives. Male city tour, they will only show you the graves of the ancestor at night. Who likes that? Nobody is interested in those things. I lost my slippers inside my room, someone stole it. TV is not working, just a display. No room balcony provided. The weather was rainy, I didn't like it. I will go back next time, in definite summer season. Probably not with Holiday Factory again. Because it was a total mess. They have to cone up with much better sceneries and alternatives in any cases of sudden change of climate or unavailability of a service. I wrote my honest opinion. I'm just here for my friend whose very adorable and hard-working. I believe she will do great in the future plans.
Review by Dongyeon3 months ago
Excellent service and we had enjoy our travel in Baku.. Thanks holiday factory Baku representative😇
Review by Lizarddesign Zaharcenko3 months ago
Phlavio, from Holiday Factory - Rome, was one of the best tour guides we ever had. He's not just a guide but an all-in-one "travel organizer" - everything that one could ask for when looking for a guide (transparency, value for money, quality, information, proactive planning and a lot more). Kudos to you and may you have more blessings to come!
Review by Zalim3 months ago
I was recently at Maldives with a friend for couple of days and it was an excellent experience specially because Elis the coordinator did an excellent job in keeping the group motivated and organized the trip very well. Elis and her entire cruise and snorkeling team were polite and friendly! However was a bit disappointed with the hotel stay.
Review by Fuengfa3 months ago
Now you are asking my booking reference after giving my review.
i am sending emails & follow-ups to your customer service (Negrin, Jo Vincent ;info-holiday-factory.com; corporate-holiday-factory.com) more than 10x follow-up regarding my refund.
Kindly revert on my email before i will send all the reviews.
I Sent through Facebook & emails but still no reply.
Booking reference already provided but no one can help me.
if you have to call the customer service , the line is always engaged and there is no way they can help you.
Review by Duggins Tutorial3 months ago
I purchased a voucher in holiday factory for armenia & georgia. I’ve been sending a message to their email, messenger and even called their number prompted on their web engine. Unfortunately, after my purchase I didnt receive anything like confirmation of my purchase.. I paid everything and Im bothered why there was no confirmation. Theres only a booking reference number but I dont know which link i should check into. No email until now.. please answer my inquiry.. How many hours should I wait to receive the confirmation.
Review by Kuba3 months ago
Worst travel company. I have bad experience, I. Cancelled my trip and requested a refund.. The costumer service were not answering thru phone calls and no one is responding thru emails. Very bad service. I requested refund from September 2019, they said after a month they will refund, now it's been 3 months and no one is responding back. Cancellation Confirmation Holiday Factory 30171237
Ticket ID Info00309047
Review by Branndon Viranko3 months ago
Trip to Maldives Batch 14
The Maldives were great and tour guide is awesome, thank You very much Mary☺️The boat ride and snorkeling was marvelous, we’ve got a lot of beautiful pictures.
And small city tour was brilliant, thank U for doing it at the evening Mary☺️
Only hotel hotel didn’t provide us a room with one bed, which I asked them in e-mail.
Overall we had a really nice time. Thank You Holiday Factory
Review by CorbynTwo Expect3 months ago
Just completed the 5 day package during the UAE national holidays to Maldives. The hotel provided at Maldives, Lonoveli Hotel is pathetic. The hotel does not have enough people to take care of the guests. The breakfast is not good at all. The hotel do not have enough towels to provide the guest. The reception people including the Manager Mr Raymond does not know how to speak with the customers. The room we stayed in did not have hit water supply through out and was informed that they depend on the solar power for the same. More than 1 hr would be taken for any room service to arrive.
The guide Mary was good, but would have appreciated that she provided more information before we land there. She did not provide details of the package there even after checking with her on regular basis. Off the 4 day there, she took the group to the same place Malahini Resort two days. Suggest incorporating more programs for the stay and make it more memorable.
Overall the trip was good except for the hotel they provided.
Review by Khristoph Indobasa3 months ago
I would like to thanks management of holiday factory and their entire team, I can't believe you have a such a professional staff and amazing tour guides who really makes our vacation and visit so memorable I came yesterday from georgia TIBLISI with lots of beautiful memory and their best of the best hospitality. I request holiday factory to reward a special recognition to your staff member at TIBLISI Alisoo tour guide who was very helpful and try to assist whenever possible and also Nini who took us for night city tour she was soo cool.
And after such a nice experience with you guys I wanted to book soon a family package back to georgia and will really want to see your team again.
People who have still not travel to Georgia I would recommend to make a travel plan with holiday factory which can make your tour memorable.
Once again Thanks alot for your great package.
God bless you all and wish your company more success in future and bring more smiles in the world faces.
Syed Kazim Raza
Review by Tinsy McNell3 months ago
I m very happy to go to Georgia with holiday factory. It is very convenient. Amazing touring program. Amazing tour guid naned Nina. They are always in time and very careful about you.
Review by Johntaye Flaissier3 months ago
After 2 years of marriage could not pick a better Vacation location than Georgia. Thanks to Holiday Factory trip was amazing. From booking to last day everything was spot on.
Special thanks to Bega who was hospitable and recommended some cool places. Tour guide Valeri was just amazing. Super friendly and made us want to go back already.
Thanks to all the team you made our vacation awesome.
Looking forward to our next trip😍😍
Review by SandorBedi3 months ago
We booked a trip to Bishkek through holiday factory.
From the beginning the booking was not smooth didn’t receive a confirmation email and had to chase it down by calling them multiple times a day.
They couldn’t confirm the days, the +- 1 day policy is bulls***, they offered us an alternative date a week from what we wanted and made us pay for an additional night to secure the flight or else “they can’t help us”.
A couple of days before the flight we get an email that they changed the hotel ! At the time of booking I obviously googled the advertised hotel and made sure it’s what I was looking for and if not I would have got another hotel. They came back to us saying to confirm your flight you have to agree to this hotel, or else we have to change the dates again which was impossible as we have made all the arrangements to travel in 2 days (leave, baby sitter ...)
We finally arrived to Bishkek, representative didn’t show up and we got a driver that speaks no English and refuses to even read the translation. Drops us at the hotel and Doesn’t tell us when is he picking us up again. We had to chase holiday factory by email to figures out when will we be picked up specially white out flight being at 5 am.
The representative finally reached out at 10 pm after we lost our mind as cancelled all evening plans waiting in the hotel. The holiday factory representative said the driver will pick us up at 3:30 am to the airport which is 1 hour away !!! We had to keep calling to explain that it’s too late and we have to be at the airport 3 hours in advance !
The country is nice and is worth a visit but probably not through holiday factory or at least make sure you get the contact of the representative before travelling !