it was amazing i enjoyed too much especially the trip in Georgia even the tour guide Valeri was very nice person initiated to take photos using his Phone which is good camera compared to mine. all the destinations are good. one thing that i expected that much was the winery factory which is not totally the factory it self.
Review by Rabei3 weeks ago
Dear Holiday Factory,
I am writing this email to file an official compliant to 2 of your staffs.
As you can see below is the correspondence between the main contact and I did make several phone calls yesterday and there's was no response.
The staff provided me the information and urge and rush me as a strong sense of emergency that I must get back to her by yesterday 6.30. She also promised that she will stayed longer just to take care of my case. Unfortunately, she broke the promise. Once I got her email, I quickly got back to her. And after a whiled wait, I decided to contact the phone number and I was waited for 6 minutes until I reached a person, male satff, I informed him I wanted to talked to Grace. He said Grace will called me after I hung up. Without empathy of my call and observe my concern. I hung up as I was told and I waited again for another 10-15 minutes. No one call. I emailed and still no one. Then I tried to call again. This time the called was transferred to sales department and at the beginning, without asking proper information she put me on hold, no observation of my emotional and no empty until I was very upset then she realized. She couldn't help me as well.as she mentioned, salses depertment; do not have authority.
My planned travel date is this coming Friday and up until now. No staff contact me to solve the problem I did not make.
I am disappointed by the service and recovery actions delivered to me. All I wanted is to travel on the date and program I paid for. I requested my vacation leave for so long before I got it approved, I brought clothes and I packed. Only waiting for the travelling date. I did everything right as per the company instructions. But I want I got is careless and no empathy form the Holiday factory representatives. This is not the first time I travel with Holiday factory and I don't want this to be last time.
I am still waiting for the contact from you and hope you can make things right for your customer.
Review by Woneetz Cuftci3 weeks ago
I just want to extend my appreciation to you and your team. You did great on accommodating us, especially for the surprise birthday cake for Weng. I really appreciate it. Thank you. Kindly extend our thanks also to your unbelievable tour guides, LERI & NINI they were so nice and great. Please pass our compliments to them so it will be a tremendous source of motivation.
Rest assured that we will recommend Holiday Factory to our friends here in UAE. We hope to experience winter season in Georgia this year. 🙏🏻🙏🏻🙏🏻
Thank you Holiday Factory Team for everything. It was such an amazing short vacay 😘💕🌸
Review by SlowNige1 month ago
Hey Team Holiday Factory!
Just wanted to share that we had a great time with the service you had provided.
Though it was a 2-day trip (4-5th Oct 2019), yet we enjoyed a lot and learnt many things about the culture and beautiful nature of Armenia. Huge applause to your man "Yohan"... he is so well informed and very warm, we can never forget his sense of humour and his charm. He responded to the queries and silly historical questions shot out spontaneously from all of us in the group. Highly appreciate his knowledge and chosen words to describe historical Armenia, the monuments..the architecture, mountains, people etc. We have to thank Yohan for his time and energy. After completing our excursions He took all of us around the city at night and even paid for our metro tickets and popcorns which is a huge deal for us as he has gone out of the way to make us feel more welcome and love for Armenia. Thank you so much.
Apart from the fun part, just wanted to share if you could schedule the city tour during the day as it would be more adequate that way. Also, if the guides could have meals along with us at the same table, cause we need to continue the fun and discussions.
Overall this has been a fun-filled break and we are already preparing to visit Armenia soon for a longer period. we enjoyed the natural and fresh Caucasian food. Just loved the juicy tomatoes, cucumbers, fruits, cheese and everything about Armenia. The people are so warm and friendly..the entire aura is positive and festive <3
Thank you so much Team Holiday Factory. Keep up the good work! best wishes to the entire team.. and thanks once again Yohan, your sincere efforts and selflessness are highly appreciated. :)
Review by Nuttamon Pauneata1 month ago
I had the best time visiting Armenia and Georgia thanks to Holiday Factory. Georgia Tour Guides Ms. Neno, Ms. Eka and Mr. Beqa are very hospitable and accomodating. They made sure that we get to know everything about the places we visited. I will definitely go back and will recommend to my colleagues and friends.
Review by Siphokazi1 month ago
We had booked with holiday factory for Georgia last year.
It was me, my husband and 8 month old daughter.
They asked us to check out by 1pm whereas our flight was scheduled to take off 3am the next day. We had to suffer and nobody helped us. The team of holiday factory did not listen to us either.
We had bought the package from them including tickets, insurance and hotel booking.
I don’t recommend at all - they’re unreliable!
Review by Chelby1 month ago
A perfect recommendation I would give for anyone.
The hotels were located right next to Subways and other transport. The flights and hotels were perfectly planned. Most of all, the guides of Holiday Factory.
A very special mention goes out to Flavio in Rome and Maxime (Silvia) in Paris. These guys were just amazing, they had in-depth knowledge about the city’s history, familiar with locations and transport, they were very patient, organized, well planned, easygoing and such a good company to spend time with. We never had to rush anywhere or miss any moments with these guys around. Its a very rare combination that you find. They sorted out our plans and helped us in exploring the cities without missing any must see places and got us into all those places which you would never manage to explore in limited time if you go on your own.
I would totally recommend the company to anyone who plans to travel to these locations and try to find these Guys Flavio and Maxime, if you have a chance.
You would totally thank us later.
Review by Sanjaysharma1 month ago
Booked a 6 night package(23Sep-29Sep)(3 nights each in Armenia & Georgia). It was amazing.. everything we had expected and more. Our tours were booked through holiday factory and was excellent and worked out much reasonable, than booking privately. Our tour guides Lucy in Armenia and Valeri in Georgia, were the best ever, they were so pleasant, friendly and very informative. They were so patient with the group and always had a smile even though the group tested their patience at times🙈. Thank you both for making our trip much more enjoyable and memorable. Thanks Holiday Factory, highly recommended. If in Dubai, ask to speak to Miranda, she was great help with everything.
Review by DominicH Pullion1 month ago
We booked to Georgia and we are so happy and satisfied with the service, the hotel was good, the tour guides was very helpful and supportive, thanks to holiday factory and many thanks to your agent Nata, Nene Eka, and Mr Valery, I love being in Georgia beautiful country, good people and I will visit it again inshallah.
Review by Ziane Zvykaite1 month ago
We have booked a trip to rome via holiday factory me and my friend it was the best of italy trip ( Venice , florance, Rome ) .we took RJ flight airways which was ok and then we started our trip by Venice 4+ hrs far away from Rome by train. The train was conformity, the hotel in Venice was average but, I guess most of hotels there Were average as well. Then we went to florance by train as well 2 hrs almost . The hotel their was very good (hotel jane) nice stuff and nice city as well
We booked most of our trips via trip advisor for florance and Venice
But in Rome the last 4 days we booked via holiday factory tour guide ( mr. flavio) which was so helpful from the beginning and before we reached italy, he sent to us a list of places to visit and list of things to do and don’t. Plus he took us on the first day in rome in a walking trip to explore the city and it was very fun and informative to know the historical stories and legends after each stone in Rome. We also booked via Flavio the tour guide our last to trips in rome we went to vatican and colosseum and ancient city of rome and both of the trips were great . I do recommend holiday factory and for sure to book with flavio who become our friend as well 😁 thank you, will travel with u again in the future ♥️♥️
Review by JakesMama Almio2 months ago
We went to istanbul for 4 nights stay at Hotel Budo on August 9th-14th, 2019. The overall management of the Holiday Factory staff was very supportive and professional. I would specially highlight Mr. Mustafa, our tour guide to Prince's Island exploration day. He was indeed very informative and took us through the entire trip to islands in their true sense of spirit. Highly recommended to visit istanbul, Thank you Holiday Factory for giving us a great time
Review by Damdindorj Kalinowski2 months ago
It was my first travel to Georgia and I can say it is an amazing place to go for an affordable tour package from Holiday Factory. The team in Dubai is very accommodating in all of my queries and attentive to assist during my booking. The trip was fun, the tour guides in Georgia holiday factory made my tour worthwhile, from the old town city tour to kazbegi tour were very amazing, they brought us to very nice places. The only place that I am not happy is the hotel in Bakuriani. The electricity went off twice in the morning. But the Bakuriani Didveli trip is wonderful. The Borjomi Central Park is not for my age, it may be fun with kids. The only part I like in this park is the Love Bridge were you can go down and relax. They should have arranged it properly since it was a private tour and made our money worthwhile. They should have suggested a good place like Kazbegi. But to top it all, the guides and drivers were friendly and nice people. I really had an amazing time in Georgia.
Review by Tamojit Finkes2 months ago
Dear Holiday Factory Team,
Warm greetings of the day!
First of all, I'd like to take this opportunity and thank you for your services, since I booked my hotel and flight to Tbilisi in georgia. The excursions were amazing as well. The tour guides team in georgia was cooperative and it's my pleasure to mention the following names for your kind reference Beqa and Valeri. Valeri was so friendly, helpful and interactive with us, also he was so attentive for answering all our questions and gave us the proper advices. I strongly recommend him as a tour guide for the people who will visit Georgia via Holiday Factory. Once again thank you and I believe it won't be the last time I deal with you.
Review by Keavagh2 months ago
I recommend holiday factoy as the best in services.... i visited tablisi and their team coordination was outstanding.... they really care about their guest and give the best services ...
Review by Philipp Wingfield2 months ago
Wow! We enjoyed our travel in Tbilisi Georgia with awesome tour guides, amazing & safe place to travel. Good hotel accommodation & very nice fòod. Recommended to get your voucher to Holiday Factory during your travel. Thank you for this joyful experience.
Review by Nictionary Kedders2 months ago
It was a great experience visiting the country of Georgia, me and my wife are very lucky to tour around the beautiful country. Meeting new friends, seeing historic places and tasting delicious food are one of the additional factors during our stay, special shout out to Valeri and Magdha of Holiday Factory for assisting us touring the area and teaches us to mingle with the locals. Thank you for both of you guys hope to see you soon, cant wait to come back and bringing all of our friends from dubai.
Review by Rhayne Truehill2 months ago
Thailand – What an AWESOME Family Holiday destination!
I travelled to Bangkok with family on the 11th of August 2019 and we were greeted by your Holiday Factory representative Mr Rudi. He was absolutely wonderful and most accommodating with a willingness to make our holiday perfect for our entire stay in Bangkok. He had provided us with a holiday that was filled with information, culture and lots of fun. We as a family have really experienced a fantastic holiday with him and would like to thank him for making our experience and holiday in Bangkok a pleasurable one.
Well done and Thank you, Rudi
Indran Padayachee and Family
Review by KenoBeatZ Auxiliary2 months ago
Thank u holiday factory .it was fun to b with u guys .it was our grt experience with all of u.because of u guys we could see georgia .u guys r very well organised.miss u guys.
Review by Kadynce Seguya2 months ago
Amazing tour guide from Valerie in Georgia and the team super helpful. The service from Justin Adrian for he’s advices it was the right choice lovely time it was thank you holiday factory
Review by Tongil2 months ago
I have dealt with Holiday-Factory exactly twice.
Instance 1: Turkey Trip with holiday Factory (2014)
Firstly when I booked the voucher, it had no terms & conditions on travel date. When I initiated the booking, they came back mentioning they have only limited travel dates and I have to choose from the same. I was forced to take extra days off from work to use the voucher or lose the money.
The hotel we were put up in had good pictures on the website. But when we arrived we were in a shock. The place was terribly small with noisy rooms and poor air-conditioning. The rooms were not clean.
Instance 2: Booking 1 AED offer (pay what you like) - Aug 2019 - It is a kind of bidding system.
I was looking for last minute deals for the long weekend and i ended up on these deals. I thought I will try this website again as they might have improved over the years.
They had multiple options, one of them being the 2 tickets to Prague for Eid Holidays. I won the bid by the end of the day. But when I was bidding it seemed like there were lot of bots that were there to increase the prices. Nevertheless, I got a good deal for 2 tickets. But after winning the bid, when I received the voucher and tried to make a booking, I got a call from their team. They started checking if I have a visa or not. When i mentioned that I have required travel documents, they said this deal was a technical glitch and was not live at all. I shared with them the voucher, e-mail and the screenshots of the winning bid (fortunately I still had the page open). They came back saying, unfortunately it was a glitch in the system and they cannot offer the tickets but they can offer Istanbul instead. I requested for some time to check if my wife wants to go Istanbul. They called back and I asked them if I can get a e-Visa in time, as I met the requirements for e-Visa. They said it will take 3 to 4 days because of high season and they started recommending to me tickets to Armenia and Georgia instead. My wife and I did not want to travel to Armenia and Georgia as we both had been there. After a long discussion where they kept forcing Armenia and Georgia, the conversation turned sour. And then lady on the other end said the only option is that they will return my money and I agreed.
In the end it seems like their 1 AED deal is just a gimmick to bring the traffic to website and is total scam with bots bidding. They probably realized that I won the bid for too low and they cant afford those tickets. This is probably how they deal with 1 AED deals, either make their bots win or push the winner to take the money back while gaining site traffic.
Well, I hope I get my money back, but on the other hand they wasted my whole day and the opportunity to get any good last minute deals for the long holiday.
Review by Vamsikrishna2 months ago
Dear holiday factory Team,
I am really disappointed with your booking.
When I selected the package I choosed the flight from Dubai where I paid more.
I got confirm my travel plans and I got my tickets as well. Now Grace call me at the last movement and tell my booking was on hold. She was not a good customer caring. She told me she can only book the ticket from Sharjah which was really inconvenient for me or book from Dubai next day or I can go for cancellations with cancellations fee. Why should I take this options? This is a mistake by your team. My leave are already planned as per my previous confirmation from holiday factory. Now I cannot pre or postpone my holidays.
Grace was ok if I don't be a customer for holiday factory or she was also okay if I don't recommend to holiday factory to my friend.
Really disappointed. Now I am worried on my travel plans done by holiday factory to Armenia or Georgia.
Review by Zane Vernott2 months ago
Booked a holiday for Eid with them after it was reassured that the visa process will not take time. we found out that it will take more than 2 weeks to get an appointment therefor we will not be able to make it.
We reached out to them for support and assistance as we wanted to travel with them but maybe change the destination. they came back to us stating that they cannot help and they will dedcut 50% as a cancellation fee.
They didn't want to help at all.
Please check with the embassy before checking with them because they are money hungry and are not looking for any customer satisfaction
This is our first and last time booking with them
Review by Episkeptis2 months ago
back in July, I booked a three-night package to Yerevan for our wedding anniversary in late September. five days before departure, Grace Pacifico from customer service called to inform me that due to a "glitch" we did not have seats on the flight.We were offered a refund or we could reschedule. We decided to travel the following week (thus missing our anniversary, but never mind).Unfortunately, there were no places left on flights to Yerevan or Tblisi (our second choice) but Baku was available so we went there and it was wonderful....except for the hotel. The Ammar Grand is like something from the Soviet era. It is in the middle of a building site a long way from the city centre and none of the taxi drivers knew where it was. The food was pretty bad: for breakfast one morning I asked for a fried egg and a sausage.What I got was a cold boiled egg and a sausage still wrapped in a plastic skin. The service was slow (despite the place being almost entirely empty) with a couldn't-care-less attitude. There is certainly nothing 'grand' about the Ammar Grand. Baku is a beautiful city but it's a shame when a bad hotel spoils the experience. I would have given only one star but the Holiday Factory team in Baku were great and they don't deserve to be let down by the shambolic head office in Dubai. Incidentally, I never did get a proper explanation as to why our original flights were unavailable beyond "glitch."
Review by Blanchet2 months ago
We had an awesome experience here in Georgia. Georgians are kind and polite. They are trying to communicate to other people even some of them cannot understand and speaks English.
Thanks Holiday Factory for a great memories here in Georgia. If you are a nature lover you must try visiting here.
Thanks to Beqa the one who assisted us and welcome us in the airport when we arrived. Thanks Valeri our tour guide and also to all the drivers who pick and drop us. Thank you
For the Ambassadori Hotel.
I love your place .
Review by STARSBarry Khabisi2 months ago
One of the worst Holiday providers, I had booked a tour package in Aug 2018 on solo (means on much higher rate), based on the flight availability however as soon they charge my card, they called me up and mentioned that the selected dates are not available (while i choose the offer as the dates were available). The reason i asked to cancel everything and refund me the amount as i dont trust anymore. Finally the agreement of cancellation done in March 2019 and the refund should be done in 3 to 6 months, Now it is more then 6 months and no refund done yet. they dont even answer the emails nor calls, I am sending reminders on daily basis but no one bother to reply back, I am on hold for 30 to 45 minutes and then the calls dropped. It is out of understanding how careless a Business unit can be.