As for many, it started well, proposed a simple view on your balance. but they do what they want, they can interpret the monitoring the way they want,. customer service is horrible and non comprehensive and they basically do what they want with the contract you signed - they even cancelled my contract without advising me and then charged me the way they wanted.
The customer services representatives are always changing so that they can tell you tall stories the way they want.
My advice: keep away from them.
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