I'm new to RC cars/ trucks and also a first time customer. The website is well laid out and the prices are fair. The shipping is super fast. I've made a second order since the first one but this time the bearing set P/N GMA 51503 that I need for my rock crawler is sadly out of stock and a lengthy wait time till it comes in, Oh well.
Review by Gemini2 years ago
HRP sent a invalid tracking number for my recent order. Three emails to HRP (two different email addresses) all went unanswered, despite my getting the standard response that HRP will get back to me as soon as possible. Poor customer service.
Review by Ladymuzzer2 years ago
I am not a SatisfIed customer at all. I have paid for the 3 day shipping I ordered it on June 15th they said I would get it June 21st then I had an email saying June 22nd and now I'm not supposed to get it until June 26th. This is way out of the three-day range that I paid the extra shipping for which was quite substantial also I have emails 3 times with no response back and I have also called and left voicemails with no response back. This is unacceptable
Review by Chellepeck2 years ago
All products are great. Shipping is excellent. Very recomendable, I love their produts. Excellent client service.
Review by Midgely Zupkovic2 years ago
Sent the wrong product and have not returned my emails.
Review by Mandytree Vibeto2 years ago
Good price and delivered on time.
Review by Pharmgate2 years ago
I ordered a new rc car. Emailed them and called with questions, no response. Issue with tracking and receiving item with further attempts to contact them with again no response.
Review by GrumpySlesvikHolsteiner2 years ago
I placed my order on 4-22-2016. It is now 11-26-2016 and still no parts. I feel like this is an insanely long time to have to wait. Had to go and entire race season without the parts I need. Not very good CS. No word on when, or if, I'll ever get it.
Review by Nattawut3 years ago
Awsome service fast delivery, had an issue and they resolved it super fast EXCELLENT!!
Review by Qar Jonört3 years ago
When i applied for the hookup thimgs were amazing, it was nice to have a sponsor and get a good discount so racing is more affordable, but now with the increase in price everything is cheaper at local hobbyshops or from the brands direct website:/
Review by Dunelmian3 years ago
Site design needs to be improved in general. When product choices are displayed, name and model should be shown. Product details format is not as easy follow through.
Other than that no problem.
Review by Meelaes Srivastva3 years ago
After some future tweaking in the IT dept, I feel HRP will do well and will do better with sales as they seem to be interested in carrying parts for aircraft we in the hobby regard as favorites such as the Ranger EX and the Ranger mini sold by Volantex but the planes themselves are discontinued. My only issue with them was that there is a tracking issue with carriers and them not knowing what carriers they are using for any given package right now. Tracking is rough at best as I ordered FedEX home delivery and they put my package on USPS originating from Salt Lake City, Utah but could not track it,,,,it just showed up. I will have to say CS answered every email about my concerns and they were very polite and refunded my freight for this order. I feel for me they were an unknown till I needed Ranger EX parts and and had no knowledge of them until I contacting "Volantex RC Aircraft" and they then redirected me to HRP to finish the purchase. Strange that the purchase started at Volantex and ended at HRP. The outcome was pleasant, but tracking issues and streamlining shipping department to avoid future mistakes I am going to hope for as their inventory is awsum!!!
Review by Celestyn3 years ago
Great customer service, huge selection and prompt shipping!
Review by Ayola3 years ago
What I didn't like was not being able to track the package. Wasn't sure if you were going to scam me or not. Once I recieved it I was relieved. My boyfriend loves it!
Review by BirdPerson3 years ago
I ordered 4 very light parts that fit in a standard letter sized envelope. The lowest shipping cost was $47.00 USD. I proceeded because I was desperate and they showed stock on all the parts. Although the website showed stock, and had for the previous 4 days, HRP did not have stock on one of the items. They shipped and then emailed me asking whether I wanted to proceed with the back order or cancel. I needed all of the parts so I would have cancelled the entire order if they had contacted me prior to shipping. The kicker is the back ordered part would have cost $40.00 USD or more for shipping. I did receive the order very quickly but $87.00 USD shipping for $83.00 USD worth of parts is too steep for this Canadian. Showing items as 'in stock' when they are not and then shipping partial orders at high shipping costs before contacting the purchaser is not good business practice.
Review by Pushpi3 years ago
The response and service is outstanding along with outstanding products. I will be back for more services and products
Review by Fortuit3 years ago
Product purchased two times and cancelled by the seller and put in mail that it was cancelled by the buyer
Review by Gapforce3 years ago
Paint selection was very good, I needed 6 different colors plus the Plastic Pre-prep for a project and "HRP" had (almost) all of it in stock and ready to ship (other suppliers only had a few of the colors I needed). Only one color was out of stock (Candy Yellow) which I had found to be out of stock at several different suppliers at the time of purchase, so this was no surprise. All other colors were in stock. Shipping was quick, my order was shipped from their warehouse in Utah and took 2 days to reach me in California. My paints were shipped in a small box but it was packed well so nothing would move around in transit. Overall I had a nice shopping experience and would not hesitate to purchase more paints from "HRP" in the future.
Review by Galu Baseil3 years ago
Product arrived on time in their warehouse as they said and arrived at home in a timely fashion. Well done guys.
Review by MTuser Sokalofsky3 years ago
This product did not work as advertised. A complete waste of money.
Review by Clvie3 years ago
The customer service is wonderful and ordering has been smooth and handled quickly.
Review by Orenoy3 years ago
Got my order faster then expected and was packaged very well! Buy with confidence!
Review by Harpjohn3 years ago
These guys have super service and great products!
Review by Carryn3 years ago
Nice selection of parts and super fast shipping. Would definitely recommend the site. Very easy to navigate for looky Lou's or serious buyer's.