I really wanted to like this place but they make it so hard. 99% of the time the employees in their stores are morons, not friendly, and not helpful. I finally found a pair of pants that fit and then I ordered the same size on their website a year later. It fit completely different! Their quality control for sizing is absolutely terrible, you never know what you're going to get. I tried on 3 different shirts in the same style and size and they all fit completely different! When I went back on to buy the smaller size it was sold out! Thanks! The quality of their clothes is very cheap and mass produced, you can see and feel it in the details.
Review by Xiaxiasummer1 week ago
Like many on this site I had an issue with tracking that said my order was still processing. I used the online chat and the agent informed that there was an issue with the system updating from processing to shipped. On my app I had no tracking information for a few days but the agent was able to let me know that my item had shipped and was in transit. He provided me tracking information and my item came within two days after that.
I'm not sure what agents they had or if these people are unaware of processing time and shipping times during the week or weekends with the postal service, but shipping isn't anything to complain about within four days if you didn't pay for expedited. Any item from H&M takes 5-7 BUSINESS DAYS to be received at your place of delivery. If there's no item after a week I would then contact H&M. Otherwise within four days? Seriously, have some patience.
Review by Orrence Greesby2 weeks ago
I wouldn't even give their service one star. I'm not usually one to write reviews but something needs to happen with this company. I ordered ONE item from their site. ONE. That was on 09/17 I recieved an email on 09/18 saying that it had been shipped out. Well today is 09/26 and my package hasn't updated from "In Transit." I have spoken to 3 different people. The first one told me that they might not have scanned my package and that's probably why I'm not see any updates. That's the dumbest thing I have ever heard. Okay, so I went to the USPS sight with the tracking and it said that they were still waiting on the sender for my package. The next person I spoke to said that my package may be lost but I'd have to wait until the 2nd to have them file a "missing package report." I was also told that I would have to wait until the 2nd to be issued any kind of return if I wanted it. Are you kidding? This company is a joke. It may seem tempting to buy from them but don't. I have never had a bad online shopping experience until now. Do not bother buying from H&M. They aren't worth your money, time, or patience.
Review by Bafford3 weeks ago
H&M clothes are poor quality and shrink in the wash. Hems come down and there’s almost always a loose thread hanging out. They pretend to care about the environment but they are one of the worst co tributes of fast poor quality fashion. Nothing I buy from H&M lasts me a long time.
Review by Bafford3 weeks ago
I ordered 8 items on Saturday and asked for cash on delivery - it said that will take 2-4 working days for the items to arrive, I checked on Monday and Tuesday the status and saw that the items didn't leave the warehouse and today (Wed.) they send me an email saying that my order got cancelled because one or more than one of my items are not available. I checked again on the website the items for my measurements and they're all there, but they preferred to cancel all of them without a logical explanation.
Is it because I didn't payed upfront and they couldn't block my money on false claim that the items got stuck somewhere?
Review by Complements1 month ago
I ordered a skirt on 10/2, a USPS TRK# was sent on 10/3. It's been 5days, there's no update. I contacted customer service, was told my order was on its way. She sent me DHL website, the TRK# wasn't traceable. Where's my order??
Review by Conwylass Gunhaga1 month ago
Ordered some clothes on the 13th of September. Chose 3-5 day shipping. It’s the 18th today and it says my package is still in the warehouse. It isn’t even ready to be shipped yet, and it’ll be 6 days tomorrow since I ordered. Starting to think my package got lost... Absolute bullshït.
Review by Yesus1 month ago
It’s a horrible experience shopping here, the cashier have such an attitude and didn’t remove my ink tag from my hoodie. That’s prob cuz she was to busy talking to the other person. Gimme such a bad experience in shopping here, will never come back, garbage place.
Review by Amm Hearmon1 month ago
Been into Chesterfield branch today looking for opaque white tights I have seen on the website. I wanted them for fancy dress. An assistant called Jess came to help and discovered they’re only available for children. However, Jess came up with alternative suggestions which were very useful. She was very helpful, listened to what I said and found solutions, she was friendly and polite.I wrote this review as I was impressed by her high level of customer care.
Review by Gusdogbrownlab1 month ago
Excellent online delivery experience. Really nice coat for teenager, looks more expensive that it was. She’ll be back!
Review by Zipporiah1 month ago
Worst customer service , 3 credit card transactions online , system froze . Payment taken out no order in 3 transactions. Customer service rude , hung up and told me they don’t funds but my bank statements say H&M has funds ! Worst customer service ever! Rude
Review by YSantos1 month ago
What a shame the rubbish customer service let’s them down hugely . The children’s clothes have lovely designs and very affordable prices, but the amount of stress this business caused With bad, bad customer service does not make up for the savings.
I have ordered over £150 worth of clothes for my child last month and after just one wear one of the knitted items came away at the seams. I was told I could return it and it would be collected. Nobody turned up three times in a row and when contacting them for the 4th time I had to but with a very abusive online customer service representative called Lucy who frankly needs urgent retraining .
I could go on but they are now acting out of CCR regulations and it’s come to the point of needing to involve trading standards. All this over a £9.99 dress that was faulty the most other retailers would refund or replace on the spot ! They have lost a custoner and gained yet another bad review over a tenner. I doubt they care.
Review by RoyTur1 month ago
terrible customer service at store, even worse at Corp Nichol at Corp was nasty,w/ attitude, my problem never got resolved at EITHER level customer service was a lot if talk /did nothing not surprised reviews are so bad manager at westshore Tampa was rude never inquiring what was wrong very on the defense, also aggressive as Nichol / Corp if they were as caring as they say NOT AT ALL BAD CUSTOMER SERVICE STORE / CORP
Review by Lamonta BioAtlantis1 month ago
Problems with Credit Card transactions
In September 2019 I purchased some clothing for my wife. I tried to pay by credit card twice on 2 different terminals. Both times I entered my pin and the transaction seemed to go through but the till froze. The staff assured me that neither transaction had gone through, so I ended up paying cash. I've since checked my credit card and can see that actually, the money WAS taken from my account each time.
Review by RobsonCdC1 month ago
Store: H&M Atlantic station, Atlanta, GA
Average collection and rude staff.
I tried out few dresses and put the ones I didn't want back on hanger before leaving. One of the dress I put was inside out and the staff at the fitting room came out looking for me outside the fitting room and showed me that particular dress asking if I knew it was inside out. That was rude!!!
That is not the way you treat your customers.
It's a fitting room etiquette to put all the clothes we tried and not buying back on hanger but not checking each and every dress is put straight.
As far as the customer is not leaving a heap of clothes in the fitting room, it should not be a matter of botheration.
Review by Bafford1 month ago
Devious company who bait people into purchase with the lie that is same day delivery. Upon reaching checkout you will find there is no such option. I was rudely hung up on by their customer service when asking why they advertise such a service, allow you to go though all that wasted time only to find there is no such thing.
I will report you to trading standards for such practices which does nothing but waste peoples time. I certainly will avoid H&M in the future now so well done!
Review by Jerilin1 month ago
Absolutely awful service!! Ordered something Tuesday for next day delivery and still nothing and it’s Friday ! Shocking place to order!! Very poor
Review by KFlint1 month ago
Ordered numerous times and never had a problem. Saved a fortune purchasing alot of stuff in the sale (spent £90, the value was £230) and all came on time.
Review by Ruprect1 month ago
I like their stuff. Fast delivery every time :)
Review by EllieRey2 months ago
Would give this a 0/5 but it won’t let me. Probably the worst customer service I’ve ever received. I ordered a sweater online and was very excited when it came in the mail. Opened the package to see a windbreaker instead of my sweater. I called customer service about the error and they told me their warehouse had messed up the order and I would have to send the item I was sent back in the mail and wait for them to receive the windbreaker to be credited back for something I did not receive. This was an error on H&M’s end why make the customer suffer?? Awesome customer service as you portrayed on your phone call would have been to send me my sweater right away and politely ask me to return the windbreaker to a store. Instead I have to waste my time sending this windbreaker back. Will not be shopping here again.
Review by Favia Mupfukudzwa2 months ago
I’m quite shocked after reading the reviews here. I’ve bought many times from them online. The selection is much bigger than in stores and I’ve never had an issue with them. The clothes quality is great and I’ve always received my packages in time.
Review by Svein2 months ago
I ordered something for an interview that l have and when l made my order they said 2 to 3 days if you live in the 5 borough so l did my order on Monday and l still wait to get an email with my tracking number my question is why you have a service online if you can’t afford it. Soo bad now l have to buy another clothes without money 😡😡😡for sure when that F* order comes l will returns to them.
Review by Dhwanish2 months ago
Recently I bought only a shirt for a friend and I selected the monthly payment, where they send you an invoice at the beginning of the next month! It was only 16€, so it was not that big of a deal!
BUT - they intentionally did not send the invoice so I would pay more because I would have missed the deadline for paying, so I contacted someone in the H&M chat! They would only send you the order number and assert, that they sent the invoice but leave out essential information such as bank account information etc. Luckily I found it somewhere on the internet! And all that for a shirt that had a hole from the beginning!
Review by Schrödinger2 months ago
THE WORST SHIPPING EXPERIENCE I'VE EVER HAD!!
I ordered a few items which had meant to arrive in 5-7 business days, i made sure to order on the Monday to ensure the weekend dont cause any delays.ok. it's now DAY 14!!! And I had to call customer service who honestly weren't ANY HELP!!! To hear my package is at the local post office which was closed early due to it being Saturday. I was informed I will now have to wait until the next business day and by then I will be out of the country because I am a tourist and will unfortunately have to pay AGAIN to get my items sent to my island!!
VERY INCONVENIENT, I WILL NEVER!!! ORDER ONLINE AGAIN!
Review by BessWalters2 months ago
Will never order from h&m again they did not send my order to my address i put in it was mailed out on the 12th of August still havent gotten it after going half way around the world then got to my house no one was here they would not leave it said i owe a 12.00 dollar postage on it at post office h&m said nothing they can do would not take that off my bill for their mistake they are no good