Unfortunately, I have to warn Internationals in Denmark to stay away from HK, I will explain why:
1) Extremely bad customer service. Most of the times when I call to HK they would be incompetent (not having or showing the necessary skills to do something successfully.).
2) I can wait in line for 15 minutes and then be transferred to a person that couldn't help me Again!
3) When I had a personal meeting in their office the person responsible for my case didn't care and didn't seem to be interested. My meeting time was meant to last for 30 min but I had it for 10 min.
4) DONT TRUST IN HK PROMISES. They will make a promise and will not follow up. - For example, I applied for the allowance to receive unemployment benefits while abroad and my confirmation letter from HK came only 2!!!!!!!!!! DAYS !!!!! before I had to leave Denmark Instead 7 DAYS!!!!! as they promised!!!!
I really hope that someone from HK actually cares about their reputation and will DO SOMETHING ABOUT THEIR BAD RATINGS
P.S. No matter if you are Dane or International I wouldn't recommend HK service.
Review by Ididia6 months ago
Review by Wobblybobbly7 months ago
This is the second time I'm posting this, since they deleted my previous review.
The worst of the worst, HK is expensive, lacks in organisation and on skilled personal when it comes to service. Front office workers are usually rude and arrogant, doing the bare minimum to help you. And guess what, you get a bonus of poor treatment if you're not Danish, even tho you'll pay just as much as any other customers.
Don't lose your time and look for another A-Kasse where they will help you find what you want.
Review by Protile9 months ago
Very bad experience with them ...I contact them after I got a job (during night ) paid very poor 112 kr per hour(no extra money for night hours) ,they said YES (when they ear about money ) come at my home ,one of the consultant from HK ...talk 2-3 hours and said if you bring more colleagues they will get in to ....I talk with one of my colleague (he was more influent in the company) and guess what ? nothing...now after 4 years I find out that my old company (eventforceretail) sign with them ,with HK ....of course I know for sure that eventforceretail paid around 116 kr per hour (night shift) ...and I want to get my pension back (4% that I paid during the job at eventforceretail) ,guess what ? they cant help me because I am not a member ! yes when I was ...they did not help me ,and because of me they sight a deal with eventforceretail ....take money also from company and from members union that work for eventforceretail ...I said that I want to cancel the payment for a-kasee also ,guess what ... I have to pay for one extra month...very bad experience with them ,they are all about the money !!! and still need my money back
Review by Errikos1 year ago
Fast feedback, I am very satisfied
Review by Stump Kynvin3 years ago
As a foreigner, I have chosen HK because at that time it was the only company with an English version of the website and when I called to ask for more info they were really nice and informative. Anyway, worst choice ever. I've been a member for 2 years and when the time came for HK to help me, I only received careless case workers, no reply to all my emails (first ones sent in March) and they refused to speak English with me 9 out of 10 times. Moreover, they each month they took from my account around 900-1200 kr for which I haven't seen a single bill (which I asked for several times of course) and the benefits I received are insignificant and at least 2 weeks delayed. Last time I called the person I spoke with found my situation really funny and she was laughing all the time, she did not know what to answer and told me I will be contacted by someone else (this happened one month ago, no one contacted me and I still did not receive any answer to my emails)
Please choose any other company
Review by Jamnas3 years ago
I have been a student and employee in Denmark for 3 years. HK came to our school to "recruit" new members on my very first day in. The ladies who described the services of this insurance fund were very nice and therefore I have signed up. Yet, as soon as I became unemployed problems started pouring. The never-ending time that it takes in order for one to be passed to an operator is just one of them. The lack of service in English - and I don't mean to be arrogant, but when you come to an international university class to recruit new members, it is expected that you'd be able to provide services in English (and if you don't, at least be kind, and not rude when you hear a member speaking in English rather than Danish! Members pay your salaries!)! I have left Denmark 3 months ago and applied for EOS benefits - there was not 1 month during which I didn't have problems receiving them. Not to mention that my application - that was made in time, according to the Union's rules - was still pending 2 days before I had a ticket to leave the country and when I called to ask for explanations whether the benefit would be granted to me or not, the lady told me that I have to wait for another couple of weeks! It wasn't until I started crying and screaming at the phone that she actually solved my application! My benefit hasn't been paid without any notice every single month since I left Denmark, and every single time I had to call and try to figure out why. HK ate some years of my life and I think I'm going to age prematurely just because of this experience. Now, since my rights of receiving the unemployment benefit are over, I'm still struggling to find out how to unsubscribe from their services, because none of the phone operators seem to be able to share this kind of knowledge.
Review by Aharburg4 years ago
I am a high educated foreigner work in DK and been member of HK 14 years, paying them nonstop.. But their support doesn't even speak English and totally unable to dealing with my world-wide international large employer. Who might have mutilple national HR or managers... And HK doesn't think this is a problem... Will change out ASAP!
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