Hismith has been a huge help when buying my first machine .. they were quick to respond to all my questions..! Customer service has been 5 🌟..shipping was fast .. my products came in perfect condition! What else can I say ..I will deal with them again ! Thank u hismith..!
Review by Pio1 month ago
This product is so different, I couldn't resist purchasing it! I had never even seen anything like it!
First, the packaging was really discreet。 It came in a blank box that is great for storage. Second, it was well packaged and came in perfect condition. Third, it's amazing! Works really well. Has tons of different options- different vibration patterns, different thrusting levels! It also includes a remote control so that you can change the settings with ease, while the toy does its thing!
If you follow my quick rule book you will be just fine, if not expect poor customer service.
I am always now very wary of UK websites with foreign connections, clearly they are NOT in the UK so really therefore should not be giving that impression with a UK website and trading as though they are in the UK, a UK law needs to be implemented to stop this practice. I have a seen a lot of blatant fake glowing reviews about this company so do your own reasearch before you part with money. Abismal customer service, as mentioned in other reviews, they seem all smiles pre-order then the minute an order is placed the tables turn to basically complete ignorance. The problem here with this and other companies operating in the far east is when everything is ok there is no problem, the minute a fault develops and the consumer may have to return the item the cost escalates from a cheap buy to a costly mistake. Do yourself a favour, pay more for it from a UK seller and have peace of mind you are covered. You will just waste time, get annoyed etc at trying to deal with these people - they know full well they are out of reach and can hide as long as they like till your patience runs out and you just give up.
Hello - to add to your comments below, you must have me mistaken me with someone else, it was my partner who dealt with you a couple of months ago - I merely witnessed the whole episode and wrote this on her behalf.
Review by Jennicksa1 month ago
I am deeply disappointed by their customer service. It’s slow, unhelpful & poor. I’ve contacted them on numerous occasions about being refunded for an item I purchased. I spent a lot of money so I expected the curtesy of receiving quality customer service but I was wrong. The message I got back made absolutely no sense (I think it was an English translation) & didn’t explain how to go about returning the item. I’m greatly dissatisfied and will not be purchasing from them again. When it comes down to it, a company is nothing without good customer service.
Review by Parmbir Helmerding2 months ago
This Hismith premium machine is a great machine. Works great in many positions, can satisfy male or female in many ways. We both love it. Customer service was great, answering many questions immediately.
Review by Adarabeth2 months ago
These guys are awesome...
I bought some parts for my machine but the parts needed a adapter that I forgot to get.
They emailed me back and threw the adapter in free because they realized I screwed up.
This is what you call customer service. 👍🏻
Review by Dormak Dootson2 months ago
I placed an order last week. The price clearly states 172.83 for my item incl the 10% off and expedited shipping. I got charged 192.81 by paypal. Their website says at the bottom Store Info and has a USA address so I thought it was coming from thete.
Now i see the tracking link shows item is coming from CHINA. So now guess what, I got a msg from DHL wanting $21 in duty.
I would never buy an item outside Canada!/USA and I see Hismith is doing this to their UK customers too.
Review by IdentifyScam2 months ago
Terrible customer service..no email returned.. not able to chat..no tracking# , nothing took my money and nothing else.. they suck... update: just received my item..it comes from China..I got 0 communication from them since purchased to now..I sent them many emails..none returned.. purchase at your own risk... update: after not getting an email reply, or chat. I did receive my order.
Review by Ricsard Tahirov3 months ago
I ordered a new vibrator for my wife, she has had a few toys but nothing has ever set her off like the G Spot Vibrating Dildo Vibrator from Hismith.
Unfortunately the on/off switch failed after only a few uses. Hismith customer service was exceptional! No trouble whatsoever, they verified the failure and immediately shipped a new replacement product. Great Customer service !
Special thanks to Edwin, his follow up was immediate, allowing for the time difference.
Review by Morar3 months ago
Worst service ever, don't buy items because a lot of them don't work, and please do not believe the good comments, because these are wroitten by emplyees of the company.
Review by Jeralie Chaitidis4 months ago
I had one small problem battery was dead and the remote control replaced it in this thing works great. When together super easy.. I advise anybody to buy the spring attachment makes things a lot easier. I will add more to this for you later when I get to use with my girlfriend this weekend.... I think is going to be a lot of fun and I hope it's the best she ever had.... For the woman gotta be like having sex with Superman if you ever had a dream about that!
Review by Waureen4 months ago
Terrible customer service..no email returned.. not able to chat..no tracking# , nothing took my money and nothing else.. they suck... update: just received my item..it comes from China..I got 0 communication from them since purchased to now..I sent them many emails..none returned.. purchase at your own risk.
Review by Tenee4 months ago
They publish fake advertisements on the internet. When you complain they just lie. Bunch of cheaters
Review by Banial Mcendre4 months ago
This was the best experience I have had ordering something online. I had some questions about some of the products and attachments. I did the online chat and received a response immediately. The associate was very helpful with answering my questions and walked me through the check out process because I had to have the machine by a certain date. She stayed online and made sure my order was received as well as processed so that I would have it by the weekend. Awesome community service and very knowledgable staff.
Review by Faheema4 months ago
Ok, as I promised Edwin, here is my edited review of Hismith. I ordered the products on 5/2/2019. I just received the product today, 5/14/2019. From the place of origin, this is an average delivery time, definitely not worth the expedited fee of $20 USD. the order was shipped out on 5/9/2019, that's 7 days for expedited charge. The delivery is through DHL. When I wasn't seeing anything going on the first week, I tried contacting them through their email and their chat online numerous times without any response. After making my initial review on here I was contacted immediately by Edwin. It seemed the main concern was getting his 5 star review, but that's my opinion. I understand the time difference between the U.S. and Hong Kong, but repeated non response is just that. After the first reply he sent me, we have stayed in touch regarding this order and he has been quick to respond. Now for the items. I ordered the machine with accessories, I wouldn't recommend the package deal. Order the machine and order accessories separately. The package accessories are not the same quality and the package they came in had an odd odor to it. My wife likes the additional one better also. To wrap this up, despite a very poor start, we are happy with the purchase and hope to have great success with the product. It works great and has smooth movement. Some of the plastic seems cheap, but is all working as expected. Thank you Edwin, here is your 5 star review.
Review by Welfos5 months ago
If you want my opinion guys don’t purchase from these people as they only want your money I have sent dozens of messages chasing up my product but nobody seems to respond I’ve checkedAt the address it’s not official they say they are based in the UK but they’re actually based in China it’s worth your while given extra few quid and getting it from a genuine resource rather than going through all this hassle especially when they will not reply to you very annoying
Review by Samie5 months ago
I spent a good amount of time looking at different products of this variety on both this website and others and I found this to be the most appealing both for product quality and price point. After looking at what items I wished to purchase, I contacted customer support to make sure that all connectors, adapters, extra pieces, and toys would all work together and be the desired color at checkout. I definitely spent at least an hour, if not more, asking about individual items and just FAQ. Thankfully, they were willing to deal with me at length when I asked for extra information on products, shipping and cart information. Even when my purchase was made they still spent the extra time to answer my questions about shipping times and how it may or may not be affected by going through customs. Thank you very much to this employee that helped me through this process and with the extra aftercare. I am looking forward to receiving my order. :D
Review by Talise5 months ago
Excellent products and very friendly staff. I had a small problem with a product that replaced me for free and quickly. Recommended seller.
Review by Luap Delic5 months ago
The machine arrived at its estimated time. We used it a total of 3 times and had some issues with the machine. We spoke with customer service and they seem to be working with us to resolve the problem.
So far the service is great. I will update when we receive our replacement parts!
Review by Paganbunion Ilyaguyev6 months ago
Guys I’ve been on email for the last couple of days trying to resolve my issue they keep giving me false promises I was giving a Royal Mail dispatch number they told me my item was on its way Royal mail has told me the item hasn’t even been scanned as dispatched yet they’ve been lying so if your item does not come which I doubt it will don’t be surprised people
When you give them good questions to answer about their self they get a little nasty if you like to put it but if you ask them about another item they’re so cute and nice and helpful because they think they’re getting more money out of you I have no issue spending money with people my issue is when people lie to me about my item why can’t they just say it will be here in two weeks end of story rather than tomorrow tomorrow tomorrow definitely next time I will be purchasing from a good resource
You think you’re doing good by trying to save 10 £20 the stress alone is not worth it
I feel so stressed out about this
Review by Biraj6 months ago
its the best seller that i had know, allways in touch and showing real interested in my special needs. I wont buy in other place here I can find what I need, if not he helps me a lot.
Review by Braydee6 months ago
Amazing machine and addition to the bedroom!!! Loved watching it penetrate my wife's lovely privates. I know I'm good but, I admit, I ain't got it on this machine lol. Also highly recommend the hismith suction cup for the guys! I'm not a minute man at all!... (usually about a 30 minute man).... But the suction cup had me blowing my load deep within in about 3 minutes. Blew my freaking mind!
Review by Khant6 months ago
This is built more like a tool then a toy. Serious power! The legs are solid metal making it very heavy which is great when some women back up against it. Keeps it planted on the bed. Some reviews mentioned a smell from the rubber caps but I never noticed one. The one thing I didn't care for was when I unwrapped the metal poles they had a small amount of rust on them. Luckily with a microfiber cloth and some thin oil I was able to wipe it off for the most part. Not worth taking a star off. I've put enough use on it in a few months it's almost time to grease the rails again. That's right, this tool requires occasional maintenance. But in my opinion that's only because it can do serious jobs. I know with some cheaper toys they lack the torque to provide a realistic experience. BOTTOM LINE: It's expensive but after wanting something like it after 10 years I'm glad i have it.
Review by Takisha6 months ago
I've been fantasizing about f-machine for years, but could never explain myself putting down $1K for a machine that I'm not sure will work.
But recent google search showed that times have changed and if in past machines were expensive and crappy, now they are reasonably priced and reasonably good.
What stood out with Hismith was customer service. Does company stand behind it's product? And reading over 180 reviews on Amazon I saw it does.
I also emailed them directly before and within 8 hours got a response.
So if you're thinking about it, Hismith is the most affordable quality machine you'll find.
I actually made a complete guide and side-by-side comparison comparing all the top machines.
It's complicated to pick one, and then take the leap, so I made it so others would have easier way.
Here it is, read it before getting any f-machine and you can thank me later.
You can find the review by googling: dainis medium machine.
Review by Anatina Kemker6 months ago
Prompt service.check out their very competitive prices. Always a quality product at a good price and great service. Recommend this company!