What on earth happening with this company; booked a van November 2017 still can't get deposit back? Telephone number goes to voicemail box which is full and no apparent website.
Review by KadenGames1 year ago
Absolutely awful service... we booked and paid for a van hire a month in advance, when it came to contact them to arrange the exact date, the website closed down and all forms of telephone contact disconnected.. we had to pay for another hire company and with no way to contact them to they have kept and run off with our original £95 we booked with.. 3 weeks later still no method of contacting them so it is believed they have ceased trading and done a runner...
AVOID AT ALL COSTS if they ever surface again
Review by Snay Koever1 year ago
I hired a van in August 2017 and they never credited my deposit - although they promised to sort straight away. I had to use my personal account, as the company card was restricted to specific suppliers and I'm personally out of pocket to the tune of £250.
If this is how they do business, NEVER GO ANYWHERE NEAR THEM
Review by Bawer1 year ago
I will not use this company again - they have failed to return my deposit after 11 days and have ignored my chase up emails - they blame the vehicle suppliers for lack of paperwork - looks like small claims court is the only answer!
Review by Echesirim Seq1 year ago
This company is poor and the experience I have had in trying to get the Security Deposit back after 44 days - and counting, is bordering on a cynical abuse of contract if not fraudulent.
The Terms and Conditions that were originally stated on their web site contradict the legislation that exists to govern parking offences and how they are enforced. In stating that they retain not only the Security Deposit but the card details of any Hirer for an undetermined period in order to pay PCN's, is against the recipient's legal right to challenge and or appeal against any similar fine.
Exhaustive and detailed explanations of how enforcement works and the legislative drivers behind the processing of a PCN, Hire Here chose to ignore them.
With professional companies like Enterprise et al, they have the correct process where during the period of the hire, the Hirer becomes the temporary keeper/owner of the vehicle and thus legally liable for all fines. This allows a challenge and or subsequent appeal of a PCN by the Hirer.
So be warned: if any hire company pays a PCN automatically out of a 'security deposit' you will lose the right of appeal perhaps to your financial detriment. Make sure you avoid this mistake by signing an Acceptance Agreement with the vehicle OWNER who will be the registered Keeper and not some faceless fly by night broker who owns nothing.
Review by Azhary Distro1 year ago
Worst service ever from HireHere. Nationwide Hire UK came to the rescue at the last minute as it appears that HireHere did an exit scam.
Review by Loadinng1 year ago
At first I was impressed with the speed and efficiency in which I was contacted around my enquiry. Then was advised days before the booking that the vehicle I was quoted for was not available and that no other vehicles would be available. For anyone booking a van you can understand how difficult this can be to arrange at short notice so to be let down last minute is not acceptable by any means.
So much potential, looks like a great company but when you cannot deliver the core service there is something seriously wrong.
Review by DeborahElam1 year ago
I booked a luton van with tail lift to move some kitchen units and appliances. Few days before the day of using vehicle, HireHere tried contacting me and left message saying previous customer extended his hire. I rang HireHere to find out but they replied it was an accident call & voice mail.
The day before, Europe car turned up in the evening with a wrong van which was not equipped with the tail lift. I definitely needed the tail lift due to the heavy appliances so I rejected to receive, hoping that it was an accident.
On the day, no vehicle turned up. HireHere said I rejected the receipt of a van the day before. I replied that was wrong vehicle and asked for a refund. They agreed but they would charge £30 for delivery.
HireHere sent out a similar van (they think but I don't) without customer's consent and make customer to dispute for delivery charge. It's been a week since they would look into this. I contacted them again, they said that they would come back to me as they said before, but no response.
Review by Shurikenbos2 years ago
Worst company! They delivered the van late, picked it up early and took over a week to refund my £250 deposit due to their call off sheets not been available
Review by Esmerlin2 years ago
I hired a 7.5 ton truck off Hire Here, the customer service over the phone was very good, Anita in particular is very efficient and friendly and the order went smoothly. The truck was delivered on time but one of the guys dropping it off was a bit a rude. If you are paying for a service, manors go a long way! Overall a good company!
Review by Cheyy Leveika2 years ago
Excellent vehicle and friendly staff who helped make the hire work on short notice. Thanks!
Review by Layosch2 years ago
Recently used Hire here for a 3 month rental. Have to say Anita was excellent to deal with, quick, efficient and professional. Highly recommended business.
Review by KevinEarl2 years ago
Excellent friendly service with a smile :-)
Review by Signemploy2 years ago
Very good service
Review by PaulRose2 years ago
I had great difficulty with the pick-up of the vehicle. It was completely messed-up taking hours and hours after they said they would arrive. Customer service was combative and unhelpful.
Review by Itimhad2 years ago
Amazing company. Excellent staff manning the phones. Fast, professional, considerate, friendly and listened to everything I needed before then doing everything possible to help me. I cannot recommend highly enough.
Review by Hirohata2 years ago
This is the third time I've used Hire Here and can highly recommend the service to anyone who want's problem-free vehicle hire. I've used other hire companies over the years but Hire Here make everything so painless and easy and I can't see myself going anywhere else. The lads from the local van company who deliver and collect the vans are friendly and accommodating. I don't do reviews but felt I had to give these folks a shout out because their service and customer care is so good.
Review by Quinta2 years ago
from moment of answering the phone the service level was top notch (fast & efficient). to delivery on time. collection was a late and therefore the only reason for the 4 stars. otherwise it would have been 5*
Review by Skrty2 years ago
Hired the 17 seater mini-bus - what a pleasure it was to drive.
From the moment I got in touch with the company I was helped and guided through the hiring process. Only thing that took me by surprise was the £1500 returnable deposit which no-one had mentioned till I got to the counter on the day of the hire. Would hire again with them.
Review by Ayoze2 years ago
good service, delivery and pick-up makes hiring a lot easier
Review by GeorgeGeorge2 years ago
I had a complicated booking which had to be changed and changed again. Throughout, the service I received was really helpful, courteous and friendly (even when my questions may have seemed rather stupid!). In fact, I was such a pest they knew who I was and I felt that they took a personal interest and wanted to help in any way. I would recommend to anyone.
Review by Antonywoods Kreier2 years ago
The worst company ever. Van was over 3 hours later being delivered. When I was calling it was just excuse after excuse. Then I was being told one thing from them, another from some other company I never heard of and another story from the driver who was delivering the van, who was also from another company. I had to take time off work to be there for when they said it was going to be delivered which just kept changing every time I spoke to them. They were over the 24 hour period of collecting when the van was supposed to be picked up and again it was just a mountain of lies and blame passing regarding this and again I had to take time off work to deal with their lies and buck passing. It's now 2 weeks and I still have not had my deposit returned. They are saying there is a fuel charge when I know there is not one as I had the exact amount in the van when i received. There was no checks done with me to verify this fuel charge when the van was picked up and I have cctv footage from outside of my work to show this. These guys are proper slime. I have reported them to trading standards and have all the evidence to back up my side of this. I have never dealt with a company that is so bad in every aspect and lie so easily. If you need to hire a van go direct to the company instead of using these 3rd or 4th hand cowboys. If I could leave no stars that would be more honest review. Once again the single worst company I've ever had to deal with. And they also tried to have this review removed by saying I wasn't a customer. Now their answer to my review is full of lies, there had been no refund of my deposit been given and I am also going to use this constant lies, now it's dated and documented, in my case against them. I can provide bank statements proving they haven't refunded anything. You guys are utter lying scum.
Review by Milija2 years ago
I initially attempted to book online, but it threw out completely the wrong details for my booking after I had I put in my bank details... I called up to query and spoke with a super lovely lady, who explained that they had a new system in, but that payment hadn't been made but that she could process for me. So we did; I chased for confirmation (wanted to make sure all was ok :)) and was responded back to easily via their live chat and by email advising it was with the local team to confirm, but it was a Friday (so they were busy, very understandable). There was a bit of difficulty the day before because my partner was down to drive the vehicle but he lives at a different address and I was in back to back meetings and unable to take calls... also the local team couldn't contact me via email for some very strange reason. However, this was resolved really quickly once I'd been emailed and was able to read my personal emails :) Van was delivered by a really nice chap the next day. The van wasn't in great nick, 350000 miles nearly on the clock!, but that was no bother to us. The chap told me to call up in the morning to let them know when to collect the van; I called HireHere en route home and they advised to call the local depot. Called the local depot and they said it was all arranged already through HireHire for them to collect (I'd said 11am pick up when I arranged it). They then called at 10.20 to see where we were (I was 20 minutes away! :)) They picked up the van no problem. Just a note as it was clear the local depot and HireHere had different processes/systems. All in all though, the customer service here was really great but it wasn't he smoothest of processes :) Would use again.
Review by Gmh Vuakatagane2 years ago
I hired a Luton Van to move from London to Wales. After much searching around I found this site and thought that the price I was being quoted was too good to be true!! I kept waiting for the catch. There really wasn't one. The van was of an exceptional quality, arrived promptly with a full tank (I wasn't expecting that). Communication and hire was so simple and straightforward. I would absolutely recommend this company without hesitation.
Thank you so much for alleviating the stress of moving for me and my boys :-)
Review by Matlwane2 years ago
Found the people on the phone really helpful and helped me find the right solution.