Great helpfull staff! The product is fresh, simple and Canadian
Review by Cricklewood Kjersti4 months ago
Support team work is up to the mark.
Review by Hdbhds4 months ago
it's a great software so happy to have it. just make my work easy and the auditor was pleased that we have this software it was easy to show all the PM record on all the machine we had. and the customer support is very helpful.
Review by TanyaCrombleholme Qusoom4 months ago
It is a great software program with great people behind it. There are some bugs that I have brought to you their attention that will be sorted out soon, that is the only knock.
Review by Darmin5 months ago
Overall data collection templates and data import process worked well, however additional support/guidelines on equipment/location/vehicle naming conventions would have been helpful. We were under the impression that requesters would have access to the floor plans and equipment details (model & serial number, photos, etc.) but this is not the case. We did not have a clear understanding on the difference between requester and submitter permissions. It would be very helpful to be able to copy permissions from an existing template when creating a new user. Overall training was helpful and Mel did a great job explaining the basics of a work order, but we could have used more time to delve into user permissions, reporting and data extracting. More training/guidelines on setting up email notifications would have been helpful. Overall response to support questions is good and support reps are friendly and helpful, however we're still waiting on a reply from the Support Team for an issue reported on 7/11 (2.5 weeks ago) regarding a discrepancy on overdue work orders as they appear in a Work Order Search vs. a Work Order report.
Review by Pleasures5 months ago
Awesome people, and easy to use software. The videos are very helpful and questions get answered very quickly. Need to work on your importing documents. It was very confusing after I filled out the excel file and then the program showed different or more columns. had to spend a significant amount of time tweaking all the inputs after they were loaded in from the excel file.
Review by Temeka6 months ago
Hippo is riddled with bugs and poorly thought out features. The inability to remove fields not required for your process (such as fleet management) or even assign multiple categories of work order to a single device (such as Calibration AND preventative maintenance) make Hippo useless as a tool to track work orders and mine data.
In addition its server lag is atrocious resulting in substantial delays.
This is beta software at best clearly incomplete and clearly not thought out.
In addition most of the tickets we’ve generated for support have provided a poor customer service experience. Generally polite, but terse with no follow up or real help. Simply acknowledment of shortcomings.
Review by GatorJamie6 months ago
The program seems to be a good choice for us so far. We have had a smooth onboarding process overall and our company is developing the practice of using Hippo to manage our maintenance.
There are a handful of minor workflow enhancements we have suggested to Hippo which we hope they will implement. Those would help move us towards a 5-star review.
Review by Wikkee6 months ago
We've had excellent experiences with the HIPPO staff getting our system set up, but there seem to be some functions that aren't working. For example, we can't seem to add companies in either the enterprise or facilities admin, even after we enter the appropriate information and hit "save." A similar issue arose during our live training as well, when we were trying to add equipment.
Review by Kurrinn6 months ago
Hippo employees have been eager to help. We have been a little slow with onboarding but we are looking to use the software to help us daily.
Review by Woodgate Beraún6 months ago
Efficiency and pricing wise, Nothings beat HIPPO!
Review by Meglena7 months ago
I think it is a great program, my only issue is I wish the reports were more user friendly
Review by CBaker Yesweker7 months ago
A very simple yet elegant system, easy to pick up but deep enough to master. Worl for a site with single or multi location.
Review by Yogender7 months ago
So far so good. Mike’s coming Monday to start the on boarding process. The only problem I’m having is sending emails. They’re getting sent back as undeliverable. I hoping this can get resolved, so I can communicate with everyone at Hippo.
Review by Valts Ficcaglia8 months ago
The attention has been great, there has been no friction.
Review by Macalaigh8 months ago
Overall not bad. For the Preventive maintenance, we would like more ability to mark complete, but non- compliant (i.e. I checked the fire extinguisher but it is outdated). The ability to run reports off the PMs with more detail would be great
Review by DudeThePro9 months ago
The maintenance software is easy to use and simple enough for our employees to grasp. Helps keep work orders in front of you so nothing falls through the cracks. Overall we have enjoyed the software and find it helpful to our business.
Review by Djeni9 months ago
User friendly and is suitable for large or small facilities. Takes some attention to detail to set up however once in place, Hippo is a great tool.
Review by JFarietta1 year ago
Everything I was looking for.
Review by Watabe1 year ago
Service and support team is top notch and very responsive.
Some structures of the program are less than intuitive and, having used other CMMS in the past, can be quite frustrating.
Viewing existing Scheduled WO's (i.e. PM's) to review the templates is quite difficult - haven't been able to determine how to view on a screen or as a printout.
Cost is low compared to others in the market
Review by Berchin1 year ago
HippoCMMS is a great program and the technical crew is great to work with.
Review by Vidhayakrit Sevilmis1 year ago
Did not have all the functions we needed. Used for about 1 year then switched to a different program.
Review by Esthelle1 year ago
We have had nothing but trouble with the Hippo program, especially since the last "upgrade" to version 6. Not a single workstation is using the program properly. Way too steep of a learning curve for what should be a relatively easy to navigate program, and the fine tuning never ends. The little things add up to a lot of aggravation. As one example, version 6 does not allow more than one operator to have their Hippo desktop open in one browser at a time! Ridiculous! Just one of our workstations has 5 people needing access to Hippo, so no one bothers to close out anyone else's Hippo page to open their own, We don't have time to be playing around switching users simply because Hippo didn't code for multiple users in individual browsers.
Review by Cynnnster1 year ago
Re: On-boarding and support so fa: 30th July 2018
My experience working with the Team at HIPPO has been a good one so far . We had a the small issue with the system where the Parts were being linked to the wrong machine and i would have like it to be sorted out a bit faster and kept updated a bit more so that i would know what was happening but i know they worked hard on resolving the issue. Apart from that things have been moving along smoothly and i like the system so far. It is making a difference in our operations.
Review by Barbi Buijs1 year ago
very good work order system user friendly like the features it has . the hippo work order system is the best.
Dave Ashley Maintenance Technician.