I ordered a Rotel FM/DAB tuner from Hifi Gear in Hereford, this was received in Edinburgh within 48 hours in pristine condition. Excellent service! The performance of the tuner is also very good.
Review by UltraMert3 weeks ago
Customer service was responsive and helpful, delivery was fast and the product (Rega Brio amplifier) is excellent.
Review by Dazlaa1 month ago
Was really impressed with Hi-Fi gear up until there was a problem with my delivery. They did get in touch very quickly and try to help, to be fair. At the time I placed my order well in advance and courier information was received via email after item had been posted and this has resulted in delays because of DPD. HiFi Gear see this as my problem and weren't interested in discussing a resolution (e.g making a partial refund on the delivery charge would have been a nice gesture rather than insisting it was my problem with DPD). Which is entirely up to them, so I bought an amp and speakers for £1500 from another retailer and ironically, they arrive before the turntable does! Might want to think on that guys.
Review by Kristofferson Hemgren2 months ago
Good communication. Arrived as promised. Brand new unboxed item, so I was really relieved, given the price reduction. Great price, which enabled me to also buy a high quality Audioquest adapter.
Review by Roand2 months ago
Excellent customer service and quick delivery.
Thank you again Hifi gear !!!
Review by Kci Szumiejko2 months ago
Excellent service plus excellent quality product will buy from them again, Mr Glenn Hill.
Review by KSet Wessels2 months ago
excellent service and communication with staff items arrived when promised very well packed. Very good overall service will use again
Review by Andha Gystavson2 months ago
nice and accurate seller, fast delivery
Review by Sheraee3 months ago
I ordered a Rotel RB1552MKII power amplifier online. (Few other retailers seem to offer this model online but rather require collection from their store). The feedback via email at every stage was very thorough and the amplifier was delivered 6 days later within the one hour time slot promised, and very well packaged. I would be happy to order from HiFi Gear again.
Review by Corpore3 months ago
Excellent retailer. Good communications and speedy delivery.
Review by Tyshir Schmunk3 months ago
Hifi Gear were both efficient and courteous in dealing with my purchase 10/10
Review by Lindin Chilcot4 months ago
Just a brilliant experience. Will use again and again.
Review by LeRoyCasali Osztás4 months ago
Fast delivery and quality product
Review by Barrend4 months ago
Excellent had a small problem with my order but they were very quick to sort it so i'm happy
Review by AquaOne4 months ago
Very positive experience buying an extra shelf for my Atacama hifi rack. Colour matched and delivered within 5 days. Most excellent service.
Review by Denzzy4 months ago
A friendly 'real person' on the end of the chat system and someone who seems to know the products. Great to find one of the last Rotel 1570 tuners (or whatever they call them these days) and at a keen price. Efficient mail-order service - many thanks.
Review by Rfar Testawitch4 months ago
Great advice and service with prompt delivery.
Review by NikeGolfguy4 months ago
Ordered a Quadraspire SVT Bamboo Shelf, made to order. Received a phone call advising it would take less than a week for me to receive it, and it was just delivered by UPS as promised.
Thanks to HiFi Gear for their great customer service.
Review by CondaBrain4 months ago
I want to thank HIFI GEAR for the quality of seriousness and listening, and also the fast delivery without hindrance!
Thank you to all the team .I am very satisfied with my purchase.
Review by Dikla Derrow4 months ago
I placed 2 separate orders a week apart, the first arrived in 2 days and the second arrived overnight. I ordered a Rega Planer 3 turntable, Rega Brio amp and B&W 606 speakers. All were well packaged and arrived safely. They're a great match and my records of 45 years have never sounded better. They gave a free record and brush with the turntable, so with the excellent service I got I couldn't ask for more. Will definitely use again if I upgrade.
Review by Careese5 months ago
Excellent prices and fast deliveries.
Review by Taejun5 months ago
Very efficient service
Review by Inon5 months ago
Very helpful and knowledgeable staff.
Review by Tyrian6 months ago
Excellent,The manager Jamie contacted me immediately re stock availability!I will continue to use HiFi Gear for future upgrades.Rog Huddersfield
Review by Bafford Santia6 months ago
Unfortunately my order was cancelled which I wouldn't have minded since they emailed to apologise that this was happening and that a refund would be on its way. The reason for the cancelled order was that they had no stock and on checking with their supplier they couldn't get any in the foreseeable future.
However, in searching for other suppliers with stock I again came across their site. The price was now £45 instead of the £27 it was before when I had ordered and plenty of stock was quoted. I'm not sure where the legal cross hairs lie regarding not honouring advertised prices but it hasn't left me wanting to check their site for other items to buy.