My product did not resolve my problems, and the agent was not particularly helpful in getting it resolved.
Review by Motherland2 years ago
Highly recommend Huaptec products and service solutions. We are a business user who solved our mobile reception problem by Huaptec for our new 5 storey office.
Huaptec provided us perfect products, solution and supports! Well done team, excellent !!!
Review by Kloydy Illuri2 years ago
I contacted Huaptec and was depending on their expertise to advise me on the correct product to purchase as I needed to boost the internet signal on my phone. I did not know anything about the various types of signal such as 'edge', 3g, 4g etc. All I knew was that the signal was weak and I needed to boost it as I had just moved to a rural area and needed to get an internet connection for work.
From now on I would never trust the so called 'expertise' of a sales advisor and will always do my own research first.
Here is what happened.
I told my requirements to a a sales person and I was advised of a particular model, I asked if they had it in stock (as I wanted a swift transaction). the sales advisor said yes, so I proceeded with the order.
A day later I was contacted to say the product was no longer available but a more expensive model was available. This should have raised alarm bells with me but I trusted them and proceeded with the transaction.
When the product arrived I set it up carefully according to their instructions but it did nothing to boost my phone signal. This is because I had been sold the wrong product for my phone operator.
I am not an expert on phone signals, all I knew was that my internet signal was weak and I hoped to have it boosted. Perhaps if the sales advisor was a bit more careful and asked more specific questions they could have sold me the correct device.
When dealing with Huaptec they were very quick to respond when selling me a product. When there was a problem they were slow to respond, adversarial, and they blamed me for the mistake.
I returned the product for a refund. When sending it back I packed it securely, sent it via recorded delivery addressed to Inesa Brown (a customer service agent with whom I corresponded). I enquired as to whether they received the package. They were slow to respond again, and accused me of damaging a cable!
So the end result is that I am getting a partial refund for a product which I was poorly advised on. I am also out of pocket for over 150 euro due to the delivery charges which I had to pay and their deductions according to their 'company policy'.
I would never use this company again, and would advise everyone else to avoid them.
In their reply below they have also made an inaccurate statement that I requested a signal booster for voice, this is simply not true.
Even after leaving this review I was subjected to a further negative sarcastic email from their sales person Inessa Brown. This is no way to treat customers and passive aggressive blaming is just nasty.
This is the email below
thank you for your feed back on trust pilot,
we have received a direct request that you need 4G booster, not GSM, we have exchanged it, we will provide that chat to trust pilot as well for sure.
Blaming others for your own mistakes, this all makes scene. Very impressive,
have a perfect week end."
Review by Lizzylou Southwark3 years ago
I have had a mobile phone signal issue for many years and have tried the phone provider with no avail. Its a result of the location and building I live in. When checking for solutions I discovered Huaptec and contacted a lady called Inesa and a engineering team based in China to solved my issue. This started with consulting on the situation, phone type, location of mobile mast, installation guidelines and many questions from myself. They made a recommendation and the unit was shipped which after some fine tuning was installed with an instant result. More importantly was the behaviour in dealing with this company, items were shipped before final payment was made on the basis that the issue would be resolved first. Not common these days! Thanks Huaptec Willie
Review by KSmith Sookree3 years ago
I would like to share my experience of dealing with Huaptec Company too. I also read reviews below and noticed one thing (except others). I also talked to Inesa a few times, and I wouldn’t say that she treated me badly. All correspondence and calls with her were if not nice, but with some kind of warm attitude.
Now about signal booster. I ordered one for my home for voice, 3G and 4G improvement. And after consultation I ordered exactly the model that supports all my operator’s frequencies. That was hi13 edw. I got what I was told and what I expected. Simple installation, smart software that allows no interference with cell towers.
Now I have stable signal on all those services everywhere in my house.
Review by Brcajun3 years ago
For certain reasons I’m living out of the city and the nearest BTS is about 4 km away. Hiboost brought decent signal into my home! I will strongly recommend their product to my friends in the neighborhood and everyone who is struggling with poor cell service daily.
Review by Arshila3 years ago
Good device which helped me to increase all mobile signals and 3G connections in my house.
Review by Mcro Buquo3 years ago
Prior to any device functionality what matters most to me is how the device is supported. The problem I had with the booster resolved. The device is on, the LED is green just as instructions put it but the signal is strong only close to the booster itself and no coverage in other end of the room. Huaptec support is quick and very friendly Their recommendation to direct the outdoor antenna to the closest mobile tower did work.
The packaging and presentation of F10-EW is excellent, I really enjoyed taking it out of the box. The booster itself is quality build. What is most important the coverage is excellent now. Super value for what you get in return. My thanks
Review by LilDumpheehee3 years ago
My husband found a booster in Huaptec's Aliexpress store, but then their team member navigated me to their web site in EU, www.huaptec.eu. So we ordered directly from there, received the item within 3 days only and didn't have to pay any custom fees, very clear and transparent communication.
I would recommend Huaptec's online store to everyone who want to buy a booster and receive it quickly without any headache directly from Germany.
HiBoost is rated 4.0 based on
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