I booked a Ford Mondeo from 30th March to 6th of April. Car was paid in advance.
When I arrived Geneva Airport the Car was ready. It was not a Mondeo but a BMW 320X. There was not any hidden prices when the car was returned and everything went smooth.
Review by Umagic Bustilleon11 months ago
Booked through Holiday Autos. At desk they told me I needed breakdown cover. I didn't check my paperwork, and agreed. Car was faulty. Just managed to get back after 6 days hire. Didn't refuel as worried car would not restart. I think fuel contamination. No compensation for faulty car. Pointed out fraudulent sale of breakdown cover. They offered to remove but add charge for emergency fuel. Hertz customer service said sorry for frustrations.....
Review by Debfrei2 years ago
Outrageous charge for scratch on wheel hubcap.
I haven't given them a 1* as the service when we arrived was nice and the car was luxurious. My complaint is that they charged £520 for a scratch on a wheel hubcap which can't cost them more than £60. We have separate insurance which is eventually paying out, but after a fight.
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