Lost me when I saw them selling Mao t shirts and Che Guevara trinkets. I wrote an email asking why and got no reply. History s biggest mass murderer on a t shirt. Guess so they can make a buck of antifa types too. Not getting anymore of my money Comerades. If it’s a history thing why not sell Adolf hitler and mousolini t shirts?this is either a bad business decision or done purposely. I suspect every kid soon will be wearing a pol pot t shirt and tell us what a great guy he was. It’s sad. I guess the “hero” in hero outdoors is a hero of the Soviet Union. Soiling your store with mao’s image when your proposed image is I suppose to represent Canadian military hero’s is reprehensible. I hope my fellow soldiers agree and discontinue association with these sympathizers that **** on our veterans that fought these monsters.
Review by Esmo3 months ago
I order a paintball gun, waited 3 week nothing, than I called . They told me the gun I order isn't being made anymore. So I had to pick it out. I needed it for the following Friday, so they switch the gun to another one. Got it two days shipping from the us to there store. They told me they shipped it . 3 days go later I get a email and Canada Post will deliver . Now I missed my tornament. They told me it would be here by Thursday and they shipped it thursday. What a bunch of a**hole
Review by SiBix6 months ago
The online shopping experience was very negative.
Hero Outdoors has good pricing and I always try to encourage Canadian companies. So I placed an order for some paintball gear a month before I actually needed it. I did not get the order in time.
When I called the store to follow up on my order a week after placing it, I was very politely told that it could take up to 2 weeks for them to ship items. I figured I had enough time and could wait. At the two week mark, I called again and was given the same answer, but when I pointed out that it had been two weeks I was told they would check on it. Later that afternoon I received a notification saying the item was ready to ship and I received a tracking number. Unfortunately, it did not move for a full week and only started moving in the third week after my order was placed (they are a 5 hour drive from my house...).
Feeling very frustrated, I started to read the fine print on their website. They do say it can take up to 10 days to ship and they do NOT accept any returns.
For those of you reading this review, please make sure you are comfortable with their strict terms. Myself, I will not be doing business with this company again as there are many other options out there who will actually support their customers instead of taking advantage of them.
Review by ABoyce7 months ago
I receive now my order:1 cold steel helmet breaker in good conditions and 1 cold steel nodachi in terrible conditions: the saya all broken and ready for the rubbish-dump and without the protective cotton bag! I never more buy at their shop!!!!
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