I received my mink today. It was absolutely beautiful. The quality was breathtaking. Oh my God it is absolutely geogous. I own many furs living in Baltimore, Maryland. I have a Furrier I have done business with for years but Henig Furs has my business now. I paid on Tuesday and had my fur on Friday. The customer service was Class A. I will be purchasing many more from Henig Furs.
Review by IanRobertson1 year ago
Horrible customer service, they promise a solution but do not follow through with the fix. Reported them to BBB they still sent the wrong piece (broken pom pom) after promising me a replacement coat for months. Colin is full of crap.
Review by Topking1 year ago
I have purchased 10+ coats from Henig over the past 15 years. I recently moved back to Hoover and looked forward to visiting the store after purchasing 2 coats at the Wyndham Hotel sale. I went to the store to return a leather jacket I purchased online from Henig. The sales person immediately started telling me about a "no return" policy and that I should take it to Belk's to return it because they had more leather. I was confused. I was also treated as if I couldn't "afford" anything in the store. I bought a coat and earmuffs that day but was extremely disappointed in what used to be a first class store. When I was asked about other services I used to get like tightening buttons on Henig's coats and having name put in the linings, I was told they didn't do that anymore. Again, very disappointed.
Review by Hack1 year ago
I ordered a coat online. It was shipped promptly. To my disappointment, it was 1 size too small. I called and ended up getting a return label and ordering the same coat. I'm very happy with this company. Would recommend buying from them.
Review by Lessandra1 year ago
I have been very pleased with the care that was given to me. Proud to have been their customer. Hopefully will be again
Review by SpiceySpider Lapic1 year ago
WOW! 2nd time shopping w Henig. Both experiences were outstanding. I purchased the multi colored mink vest. So beautiful! That’s the thing ...seeing it online ,never does it justice. I’m happy!
Review by Bafford1 year ago
This was my second purchase from Henig Furs, completely satisfied with both. My purchases were online; however, the staff was very cooperative and friendly to my questions over the phone prior to making the purchases. First purchase was a jacket, and this time a pair of mink cuffed gloves. In both instances the online description and photos were accurate. My orders were packaged to protect them and shipping was prompt. I am completely satisfied with the products and service of Henig Furs and will certainly consider them when making another fur purchase.
Review by Brionne1 year ago
Excellent company with an outstanding reputation. I recommend them without reservations and if you decide to make a purchase for yourself or a loved one. You will not be disappointed!!!
Review by Bafford Kase1 year ago
I ordered a coat. I understood that I only had a few days to return it if I neede too. I never received the coat or heard from them. I finally called and was told they didn't have the coat and and had located it at another store (I paid for expediated shipping) and my shipping charges would be refunded. I still didn't received the coat, so I called back again and was told the wrong coat came in and they were trying to locate a hood for the coat and that if they didn't find it I would be contacted to see if I wanted the coat without the hood. The. Exit thing I knew my full purchase price was refunded and I still have not been contacted regarding that refund. I went into the store in Hsv and purchased another coat, but I am very disappointed with the online services that I received
Review by PlayKFs McGratj1 year ago
I sent an email regarding a problem with my purchase and was immediately rectified...
Review by Dzana1 year ago
I HAVE BEEN PURCHASING FROM HENIG FURS FOR YEARS AT THE OUTLET STORES WHEN I VISIT A CITY THAT HAS YOUR PRODUCT. I ORDERED A PAIR OF GLOVES FOR CHRISTMAS AND SOMEHOW MY SMALL ORDER WAS NOT PLACED. I HAD TO CALL MONTGOMERY FOR AN UPDATE. AS OF TODAY JANUARY 9, I STILL DON'T HAVE THE GLOVES. IS IT BETTER TO SHOP IN PERSON RATHER THAN ON LINE.
Review by Bafford1 year ago
This company is excellent. Very helpful and friendly. I store my furs with them every year and they do an excellent job. I would recommend this company to anyone.
Review by Zihni Shahed1 year ago
My order was missed placed for Christmas but when they found out the replacement made it here before the holiday. This is my 5 +piece from Henig furs, I wouldn't purchase from any other.
Review by Dodes Cohnen1 year ago
I emailed Henig about an issue and it has been 4 days with no reply. Where is customer service.
Review by Sherbourne1 year ago
Excellent; I expect to do more shopping on line.
Review by Moniqueceairra1 year ago
Great service and of course great fur selections.
Review by Zohar Palha1 year ago
The customer service was great !! I called about delivery date and was spoken to great..
Review by RickB1 year ago
This is very beautiful and doesn't shed like the first fox headband I had years ago. The dark brown looks so expensive. I can wear it with fox or mink.
Review by Llamara1 year ago
Selection is great but most of all everyone is treated with respect. Our staff works with terminal patients so we are always in striving to meet the needs of our patients/families. It is a challenge and we meet each day striving to provide diginity with end of life care.Hengin’s have provide our staff with “stress relief” when we have a few minuites when not working to looking at their website, keeping each other updated on items, etc. We have ordering everything from gloves, furs, ponchos, outerwear and still drooling. Everything we have ordered exceeded our expectations! We have purchased seveal furs over the years and each time I am more excited than before! I acutually placed a order wrong and made one text and it was handled and with a personal greeting! Now days everyone can sell a product but Hening is “the product!” Personal, professional and family oriented from the time you order to the time you recieve it! I have often told my friends that the people seem to be as excited as I am to recieve it! Now, that is what I call “CLASS” with a capital C! Thank you for allowing us to have some fun and deal with the daily challenge of provide care to our patients and family! Hening’s has the ability to make a purchase special regardless of whether it is a high price item or a pair of gloves on sale! There should be no questions why it has been family owned for generations! I personally would not think of buying from anywhere else!
Review by Billpoul1 year ago
The hat was great very warm and I've worn it a lot in mich.
Review by Tolly1 year ago
The Huntsville Sales Team is GREAT! Luke’s expertise helped my pick an amazing coat. Didn’t even have this style in mind until he helped me understand proper fit and style. Came just when he said it would. I’m a very happy customer.
Review by Nataliec1 year ago
Excellent quality, lovely fur accessories and great value. I have made several purchases from Henig Furs as gifts for family and friends and each of the coats, hats and gloves are amazing. The purchasing process is easy and the delivery is on time.
Review by Briboru Grimblat1 year ago
My fur purchase was done over the phone. Great selection and they had exactly what I wanted. The sales person was very helpful and professional. My fur coat is excellent quality and I am very happy with it.
Review by Georgielyn Hristozov1 year ago
Please Ship faster...more items for men
Review by Onkel1 year ago
Excellent I loved the coat the ordering process was easy. I was just so pleased with the customer service I can't say enough how wonderf6the experience was