I lived at a shared helpMadrid apartment from February until June 2019. I was in Madrid for a universitary exchange. Before arriving I asked if I could arrive a couple of day's before the start date on the contract, because my exchange started two days before, and because i knew that the person living there before me had already moved out, so the room was free, as far a i was concerned. helpMadrid did not allow it and I had to live on a hostel the first days of my exchange. When I arrived at their office to sign my contract, the dates on the contract where not the dates I had reserved online. When I told that to Agustín, the apartment manager, he told me that it was not possible to change it. And I was therefore forced to sign a contract a month longer than I was actually planning to stay. Therefore. When I left the apartment one month before (which they new already four months before my leaving) they did not pay me back the deposit. Also I had to pay a reservation fee, which was cost the same as a months rent. I am not sure was service I got out of paying that. When I arrived, the standard of the apartment was acceptable but definately not a good one. There was no top madras, nor pillow, nor duvet, even though I was told I only had to bring bed linen. Therefore I had to run out my first day to buy duvet so I did not freeze in the cold february nights. We had problems with the door to the toilet that would lock sometimes. Therefore several of my roommates experienced to be locked into the bathroom. Once a guy was stuck for over 4 hours, even though my other roomie had called the helpMadrid emergency number in one of the first hours. It has only when I got home and called the same number and muttered in spanish, that the help arrived. I have later thought that in case of fire that guy would not have survived. Because we did everything we could to open the door before help came, and it was impossible. As far as I know we asked for helpMadrid to help the problem at least four times during my period living there. The problem was already there when I arrived, so I don't know how many people have had that problem before me. It was not fixed before a couple of weeks before I left. This means that it was broken for at least 4 months. Later when I got to know local people I found out that helpMadrid was claiming a lot more in monthly costs than other people living on the same street as me were paying. I don't know the reason, but I wonder why. I also found out my rent (490 Euros) was a lot higher that other people living in the same area, even on the same street. When I moved out I left every costs until the date of my check out paid. Moreover I had all along paid every expense on time. Now after I have left the apartment the apartment manager and the office's mail address are spamming me, asking me to pay more costs that they "forgot" to claim before my leaving. Even though I have payed over prized costs every month. I have tried to explain them that I have paid everything before leaving. I really hope they will stop milking me for money soon. I find it very disgusting to use a foreign student to get money. I would not recommend this firm to anybody. I hope that they will consider this critique and change their practice. I have told them my critique along the collaboration. But as they even have kept on harassing me after the collaboration has ended, I found it necessary to write this public review.
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