Booked travel through Helloworld who used Bentours for different parts of the tour. Bentours now in receivership here we are mid trip having to fund all of the costs again. Helloworld we paid you yet now have to pay all over again so far $4000 and more to come you should be covering this not us. Other travellers advise their agencies covering them. Not good!
Review by Nippon1 year ago
Booked my business trip to a conference and vacation with my wife to Florida in May 2018 through Helloworld Newcastle. The travel agent made a mess with my travel arrangements. We were supposed to board our return flight from Miami, and he had booked from Orlando instead. I did not notice this at first as I believed he would have followed my instructions, but when I picked it up after a few days, Helloworld asked for some 540 dollars to change the flight (it was their mistake). I requested special meals for both me and my wife, and my requested had been processed only for my wife so I did not receive my vegetarian meal as requested during this flight. It was very difficult during a 16 hour flight. Likewise, he booked the hotel and knowing we were travelling together booked a Queen room for two of us with breakfast for only one person. Just unbelievable what a nightmare it was with these people.
Review by Trumpington2 years ago
Went into helloworld at Southport to get info on flights and accommodation to Thailand. After a wait was served by a woman that didn't really want to help us at all.left with no flight info or prices, and a small list of accommodation over there. Went around to escape travel and they could not do more for us. Going into today to book our holiday with escape travel.
Review by JeffJunior2 years ago
Today I attempted to book two international round trips on line. After completing payment details and hitting Confirm a pop up window on the next page advised there was a problem with my payment, and to return to the previous page. I did this, filling in my credit card details again, only to get the same message. After one more attempt, fearing I might have been charged, I called my bank, who advised that my credit card had been charged three times. I then called Helloworld who said they had no record of any booking or charges against my name, initially suggesting the problem was with my card, and sent me a form to send to my bank that my bank has since advised is useless. After several hours of wasted time, I have no booking and have to go through the lengthy process of getting funds reimbursed. I will not be using Helloworld again.
Review by Hólmfríður Galenkamp2 years ago
I booked a return ticket from Melbourne to Ireland costing $2200 as it was Christmas time. In the return leg I had a 5 day trip planned for Malaysia for which I had hotels, Internal flight etc booked.
When I arrived at the airport for the return leg I was informed by a member of the Aer Lingus check-in staff that there was an issue with the ticket- ie it had been suspended. I was at the check-in desk at 07:10 for a 09:40 flight. She then took me aside with the relevant flight details and put me on the phone(landline) to KLM. KLM then informed me that the flight had been suspended by the agent (Helloworld) and advised me to contact them.
I contacted Helloworld who could not give me any information other than that I needed to contact the airline KLM. I told them I had already done this and I was put on hold until I was cut off. I tried to call again but at this stage and because of the time difference the office was closed although it made absolutely no difference as my flight had already left at this stage. All I could do at this stage was go back to where I was staying and wait for Helloworld to open and try and get on the next flight. After 2 days of being systematically being put on hold and cut off I was finally told there was a problem with the transaction - after this I was again put on hold and again cut off. The managers name was Marcell.
I called my bank (Commonwealth Bank of Australia) who informed me that the money had been debited from my account on the 18/08/2016 and that there was not any issue with the transaction on there end.
At this stage my 5 day trip in Malaysia- internal flight and accommodation were all expiring/expired and needing to get back to Austarlia for work I had to bite the bullet and re-order a new flight out of my own pocket.
The way I was treated without any answers as to why my flights were cancelled was completely unacceptable and luckily enough I was actually in my home country otherwise it would have been a lot more traumatic. At this stage I still have no Idea why my flights were cancelled especially as the first leg of the journey was honored.
Helloworld are now expecting me to contact KLM to try and make a claim against them even though I have not given KLM any money directly. Helloworld have also told me that when they rang KLM to find out what happened they were informed by KLM that I was a no show. There will be a ticket in their system to contradict this as I was on the phone to them immediately after the issue was highlighted to me in Dublin. The last email I sent to KLM was asking for their terms and conditions and privacy statement (as the link on the original email does not work anymore) to which I got no reply.
I will never ever use this company again and would not recommend them to anyone
Review by Enchant Jonuzi2 years ago
Overall great experience. Six flights including Tokyo, Nagoya, Helsinki Riga and Singapore and all went really well.
Review by Ndp2 years ago
Fast, polite, and patient; good service.
Review by Ausencio Griefenstine2 years ago
I have also been to a hello world travel agent and the service was good.
Review by Nuks Torzar2 years ago
I needed to get back to London from Madrid. The online service I had was efficient and painless. Thank you.
Review by Discohistory Wrigley3 years ago
this company was told about change of dates for my flight from changsha china to brisbane but did not inform me. as a result i lost 1 days work which cost me $160.00. my friend on the same flight was not informed either they first said the email could not be sent then said that they had sent it. we had to spend an extra night in china , so the australian government cancelled my health care card for being out the country to long.i asked hello world to resend the email but you know the answer to that.
Review by SolarXizzy3 years ago
After trying expedia & WOTIF AND FINDING THE AIRFARES NOT ONLY HAD PLUS PLUS AT THE END BUT THEY ALSO CONTINUALLY SAID SORRY FOR TAKING SO LONG TO BOOK HERE IS THE NEW HIGHER PRICE WILL YOU ACCEPT, AFTER THIS HAPPENED REPEATEDLY I WENT TO hello WORLD AND THEY HONOURED THE INITIAL PRICE INDICATED!
hOORAY FOR hELLO wORLD
Review by GracieCakes3 years ago
Very convenient to station and Sky Express from airport. Room was clean and great value for the price. Would stay here again
Review by Michellegriffiths Zeyneb3 years ago
Im a bit tech challenged.. booking on line was fast simple to follow and i was booked in no time. Email confirmation was very prompt
Review by Indoril3 years ago
Efficiently done, details emailed - no hassles.
Review by EffKa Stoessler3 years ago
Easy to use booking with great options available and great range prices. Kept up to date with confirmation of bookings.
Review by Sembeti3 years ago
I am an older guy,money is tight.I travel to Perth to visit my son.I was taken in by a Helloworld eofy sale of flights return for about $380.As a regular traveller I get flights for around $400 Return!! So I was excited to travel on Qantas through Helloworld.
I didnt check the details after booking,naive,stupid,yes I now agree.
Imagine my shock and upset when a few weeks later my credit card statement read $660!! I would never have paid that! why would I? What sort of eofy sale is more than 50% Higher?
I called Helloworld and was fobbed off,told I could email if I liked!
Its obvious I was fooled by the advertising,no one would knowingly pay 50%more in a 24 hour eofy sale .Its absurd!
I will never deal with helloworld again and tell everyone I can .
You should be ashamed of yourselves! Its appalling to con people like that!Alan Lee
Review by Rashmika3 years ago
I have used Helloworld on many occasions, generally it is very easy and prices are competitive with little to no problems. Only complaint's are
1: if you need to change flights fees are a lot more expensive than if booking directly with the airline,
2: I have not always received notification of time changes in the flights and 3: on one occasion I was given the wrong time on itinerary of the flight ( luckily I had arrived extra early at the airport to avoid stress when travelling with children and just made the flight)
Review by Handlar3 years ago
'HelloWorld' were efficient and reasonable at getting me to my destination and back. A pity the airline I chose was not as good.
Review by Caanan3 years ago
All was very good
Review by Lyamine3 years ago
I already have a flight booked to Bali through helloworld, but was trying to look for another flight for the end of the year, struggled to book the flight I wanted, ended up going to another travel agent. I already have a flight
Review by MikeyWrightFitness Cocchietto3 years ago
I was confused when it seemed I had booked a flight without baggage but had picked a flight with baggage. I couldn't sort it out on the computer - just kept going round in circles, so had to ring for help to confirm that I had a baggage allowance..
Review by Susanneustomer3 years ago
It was easy to organise mum's trip. Thank you
Review by Juxta Kolehmainen3 years ago
Was very easy to book
Review by CoolBeansNThings Hilburn3 years ago
I could not find all the details of the ticket eg Luggage allowance. It mightve been there but I couldnt find it.
Review by Kristadunn3 years ago
Offers the best price for flights. Cheaper fare offered than the host website of airline chosen. Highly recommended.