I am pleased with the HelloTech experience. I am not familiar with this new/modern technology so appreciate that he took time to explain things to me in a language that I could understand.
Review by Anthony David1 month ago
WORST CUSTOMER SERVICE again (as noted above too)
Atlanta GA, Decatur GA, Norcross GA areas HelloTech did the Opposite of their motto, "HelloTech. Goodbye Frustration."
As a Tech Challenged Senior (and veteran) I need to build a business "relationship" with a GOOD tech assist business.
Yes, PAYING. But, buying into their ongoing 24/7 subscription plan (despite very low budget), and expecting to pay for each visit too, I would think they would be encouraged to mutually work into an ongoing Relationship of business.
The encouraging reviews I read certainly illustrate such a picture could be possible with HelloTech.
But....NO!!! They don't want to read my order form and communicate to understand the present abd future promise of their money flow nor do they want to simply set that this first visit will be $X for 1 hour shared home visit.
Remember: submitted order form details my planned ongoing business with subscription and what I need to do in the home visit.
Instead, the customer service rep opts to Start our communication with detailing each device which Might receive a few minutes of servicing in the 1 hour (total) visit and start our communication with detailing that each device is a seperate and additional $79 charge.
Certainly, there is no combined immediate and LongTerm value to the business mindset. The idea of business sales through longterm Relationship sales ABSOLUTELY doesn't enter into their modality at all.
Topping all that off, this Business opts to call me on less than their Business phone resulting in me being unable to hear them And having to endure squawking in my ear.
So..., then they call back still on a lesser unhearable painful line and again try to Immediately resume telling me about each dime I must pay. (I could hear bits.)
Would you want to build an ongoing sales Relationship with this??
Review by Roanmar1 month ago
Morid did a great job, professional and knew how to install. He made good recommendations on placement of the items.
Review by Manios1 month ago
The customer service associate and the technician who came to my home or both professional and courteous at all times. The technician was great with explaining how is work the electronics that I have. This is my first experience with this group however, based on this experience I would gladly recommend this company to others.
Review by Anuy Derrow1 month ago
Ken (our tech) was fantastic! He was right on time, made a difficult install work perfectly, and was just a really great guy. A+ for Ken!
Call center was a disaster, they were not helpful at all, but Ken saved the day for HelloTech.
Review by WieslawLubkowski1 month ago
I don't remember the workers name but if the company can find out who the man was that came to do a job in Oceanside yesterday around four o'clock.. I'd just like to say he was one of the nicest professional people to deal with. He was courteous and as for the job mounting my tv it was outstanding. I'd tip if I didn't have to pay three hundred for everything but I'm not complaining I had a 65 inch so the price is acceptable. The aftermath is breathtaking truly. I don't know why they got negative reviews but I was shocked and glad I made the call these guys. Omar was my helper in the process of getting someone to come over. Thank you to both workers.
Review by Montavis2 months ago
Tech arrived on time. Got right to work. Issue was resolved within 45 min including removing and replacing a 65 inch tv.
Review by Aridgell Skrynnyk2 months ago
Matthew did a great job connecting our video door bell. He worked until everything was working properly. He was very knowledgeable. I would definitely request him again.
Review by Pimmada2 months ago
I have to commend Hello Tech for the outstanding service I received from the initial contact with the female scheduler to the frequent communication about my appointment and location of my assigned technician. This was my first experience with Hello Tech. I needed assistance with establishing a Streaming system at my home. Technician Roger B. arrived at my home on time with a neat appearance. He was very mannerly and had on a mask and gloves to comply with Coronavirus guidelines. I explained my issue to him as he listened attentively. He began his service and within a matter of minutes he had Streaming programs on my TV. KUDOS!!!
Review by Michael Amposta2 months ago
Very good service very fashionable very knowledgeable very courteous respectful they are the best tech guys I give them 10 Stars
Review by DorisEichler2 months ago
Morid identified himself upon entry and was knowledgeable and thorough. I would recommend Morid to friends and colleagues.
Review by JamesElio2 months ago
They failed to show up or contact me. I contacted the chat service on HelloTech site twice and both times I was told that the support staff would contact me. They have not.
Review by Ngamije2 months ago
Jaison was nice and personable. He listened and thoroughly answered all of our questions. It felt like a friend was working with us.
Review by Buttonhead Lenci2 months ago
Prompt, courteous, and professional service. Had good knowledge and good recommendations for placement of equipment for my home.
Review by LilManKev3 months ago
I recent had a smart thermostat installed. The tech was right on time and installed the thermostat quickly and accurately, but the rep at the call center had not informed me I needed a c wire to supply a constant power source. The tech ran a line from thermostat to a transformer that plugs into my wall for the princely sum of $120 additional. This is not internal wiring, mind you; essentially, it's just a very, very expensive plug. Had I know what I'd get for this cost, I'd have called an electrician and had a C wire run internally.
Review by Ilkhom3 months ago
I am very pleased with the quick response the knowledge the techs have and professional work that they did for our
Review by LZedd Caran3 months ago
Our tech guy Zed was the most professional patient and knowledgeable person we have had in a long time. It was a true pleasure meeting him and we thanked him for resolving our issues.
Review by Adalberto3 months ago
Or order for tech help was "confirmed" but the tech never showed up and HelloTech never bothered to explain why.
Review by Ashrudeen3 months ago
I contacted Hello Tech to put in an abode security system. Hello was very accommodating with appointment and Remi, the tech was excellent and very professional about his work. Would gladly recommend Hello Tech to anyone
Review by Deztiny3 months ago
Patrick D was terrific. Listened to my concerns, answered all my questions as I am not that tech savvy and had my computer up and running again in no time.
Was very professional. Wonderful company, expert service!
Review by CamindFW3 months ago
Excellent experience with Andre and his partner... both were very polite and knowledgeable ! As good as the Geek Squad at half the price...
Review by MoElmo Barnhilk3 months ago
I have now used HelloTech for several installation services needed for my home. After several great experiences and one bad experience (my one less-than-stellar experience was quickly remedied and refunded, which is why I'm still awarding the company 5 stars) I can now say that I will be calling HelloTech for all my future technological needs! In fact, I have had such delightful experiences with them in the past that I purchased a SmartHome+ membership! If I were to recommend a specific service, I would say their T.V. mounting and dismounting services are wonderful, and when I recently purchased a SimpliSafe security system, HelloTech made sure the outdoor security camera was set up correctly. Love this company!!!
Review by JohnSwof Thygesen3 months ago
Jeff did a great job with the doorbell installation. He was professional, knowledgeable, and a pleasure to work with.
Review by Smileysadie3 months ago
Initiating help from a warm, human tech took time. There was an insistence to try to have me, an 86 year old woman with asthmatic health issues to follow phone instruction for installing the device myself. Watching the tech work, having to lift & tote the mattress to do it convinced me a tech was was certainly required in this instance.
Review by Jinna3 months ago
With all of my coronavirus work having to be completed online and by computer, when my computer froze last night just before 8pm, I was in a panic. I called HelloTech, my go-to technical support people and explained my problem. They sent a technician, Isaac, to my house before 11am the next day. In less than an hour he repaired the problem and made sure my computer was in excellent working order. I know that when I call, they will fix the problem quickly, efficiently, economically, and totally.