I have changed my review from 5 stars to 1. While the service was good when they sold me the bike, my order was very late and turned up damaged. Their customer service has ignored all my mails about this, they don't even have the decency to answer. Awful store, do not buy from them.
So an update, it has been over two months now without an answer from them. I have posted this review, I write on their facebook page, I email them. Nothing.
Review by Sharez Derrow1 year ago
Best website to buy cheap bicycles
Review by NLondoN1 year ago
It is a really good Merida bike for a quite low price! The bike was badly assembled and its completely useless to post it assembled. The handle, stem and gears needed to be reconfigured from the start so it didn't make much sense to send it with wheels attached as it takes 2 minutes to put them on/off.
Review by Datboi1 year ago
Review by FPSPushers Czworkwoski1 year ago
3 days after the purchase got an email saying there was no stock! They lure you in with very competitive 'fake' discounts and then suggest you buy something else instead. Waste of time.
Review by BastySN1 year ago
It is a bad way to attract the costumers by offer low prices while they never deliver what they promise.
I ordered a bike and paid the bill while i got nothing but a confirmation email. I called them 5days later and ask them about the status.
The answer was "sorry sir, we can not deliver your bike because we don't have it really in our store!. Do you need another one?"
I'm very disappointed and will never recommend it
Review by Jamasia1 year ago
Review by Xianqiang1 year ago
After ordering a bike on black friday i recieved an email stating the bike was sold out (even though it is still available online). Ok no suprise there, after contacting hellorider they suggested i choose another bike or wait over 2 and a half months for delivery of the 2018 model. Not wanting to wait that long i suggested another model which had the same make, specs and price (100kr difference) but to my suprise they would not give me that bike. After talking back and forth for a while my only option was to wait. So top it all off when i asked for the contact details of the manager the employee had been consulting with i was told they can not give out those details. Customer service is lacking and website is decieving. Dont get caught.
Review by Shiyamal1 year ago
Service is good, friendly. The product is good too.
Review by NeraK1 year ago
great service, super friendly
Review by Noron2 years ago
I had a bad experience.
I bought the bike from Hello Rider for my wife b-day.
Maybe the sales guy and me, we both are guilty not to give enough importance to real delivery time!
The bike which was in stock available is suddenly not available!!!
We miss B-day surprise party and HelloRider say that they are within term of delivery of 10 days! So no problem!
Review by Rattrap2 years ago
very nice and good
Review by Osdrix2 years ago
They are very helpful and kind. I feel satisfied.
Review by Elmira Chukwunalu2 years ago
Fast deliveries and great customer service.
Review by Fressingfield2 years ago
Great and rapid service!
Review by Tradesman YorkMatichuk2 years ago
The bicycle was not in stock even though the website indictated that it was available. Coupled with a couple of logistic issues, the delivery was a couple of weeks later than expected. Even so, our son was happy with his new bike. The quality is good and price included one servicing that I wasn't expecting.
Review by Fridgeland2 years ago
Extremley helpful wheter you are going to buy something or not. LOVE THIS STORE!!!
HelloRider is rated 4.0 based on
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